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Company Information: Arriva Trains Wales (AW)
Last changed: 10:37 on 27 Aug 2008
Basic Details ^ Top
| Service | Details |
|---|---|
| Company Name | Arriva Trains Wales |
| Managing Director | Tim Bell |
| Company Website | www.arrivatrainswales.co.uk |
| Head Office - Postal Address |
St Mary's House 47 Penarth Road Cardiff CF10 5DJ |
| Head Office - Primary Phone Number | 0845 6061 660 |
| Head Office - Fax | 029 2064 5349 |
| Head Office - Email Address | customer.relations@arrivatrainswales.co.uk |
| Head Office - Web Address | www.arrivatrainswales.co.uk |
| Network Map URL | www.arrivatrainswales.co.uk/route_map.aspx |
Support & Information ^ Top
| Service | Details |
|---|---|
| Customer Services | Monday-Saturday 08:00-20:00 Sunday 11:00-20:00 |
| Customer Services - Primary Phone Number | 0845 6061 660 |
| Customer Services - Fax Number | 029 2064 5349 |
| Customer Services - Address | St Mary's House, 47 Penarth Road Cardiff CF10 5DJ |
| Customer Services - Web Address | www.arrivatrainswales.co.uk |
| Customer Services - Email Address | customer.relations@arrivatrainswales.co.uk |
| Lost Property | Yes |
| Lost Property - Primary Phone Number | 0845 6061 660 |
| Lost Property - Web Address | www.arrivatrainswales.co.uk |
| Lost Property - Email Address | customer.relations@arrivatrainswales.co.uk |
| Lost Property - Note |
Contact nearest staffed station or Customer Relations |
| Assisted Travel | Monday-Sunday 08:00-20:00 |
| Assisted Travel - Primary Phone Number | 08453 003 005 |
| Assisted Travel - Primary Textphone Number | 08457 585 469 |
| Assisted Travel - Note |
Disabled Persons Protection Policy available by post. |
Ticketing & Fares ^ Top
| Service | Details |
|---|---|
| Telesales | Monday-Saturday 08:00-20:00 Sunday 09:00-17:00 |
| Telesales - Primary Phone Number | 08709 000 773 |
| Telesales - Alternate Phone Number | 08709 000 777 |
| Telesales - Note |
Minimum transaction £10. Please allow 5 days for delivery. |
| Group Travel | Monday-Saturday 08:00-20:00 Sunday 09:00-17:00 |
| Group Travel - Primary Phone Number | 08709 000 767 |
| Seat Reservations | Yes |
| Seat Reservations - Note |
Free on Arriva Trains Wales' services, where applicable. |
| Penalty Fares Note |
Penalty fares are not in operation on Arriva Trains Wales services. |
Onboard Facilities ^ Top
| Service | Details |
|---|---|
| Cycle Policy | Yes |
| Cycle Policy - Note |
Cycles are carried free of charge on all services subject to space being available. Cycle spaces may also be reserved on trains shown in timetables as seat reservations possible. This service is also free of charge. Cycles are not carried on Cardiff suburban services arriving in Cardiff between 07.30-09.00 or departing Cardiff between 16.00-18.00 Monday to Friday. Folding cycles are carried on all services if fully folded. |
| Telephones | No |
Engineering Works ^ Top
- Overnight engineering work affecting Arriva Trains Wales services from Monday 15 December to Friday 19 December
- Engineering work between Cardiff Central and Swansea from 20:45 on Saturday 13 and all day Sunday 14 December 2008.
- Overnight engineering work affecting Arriva Trains Wales services from Monday 8 to Friday 12 December
- Engineering work between Pontyclun and Cardiff Central on Sunday 7 December 2008
- Engineering work between Hereford and Cardiff Central from 23:20 on Saturday 6 December 2008
- Overnight engineering work affecting Arriva Trains Wales services from Monday 1 to Friday 5 December
- Engineering work between Shrewsbury and Machynlleth on Sunday 30 November 2008
- Engineering work between Harlech and Porthmadog on Sunday 30 November 2008
- Engineering work between Cardiff Central and Bridgend and between Port Talbot Parkway and Llanelli from 23:20 on Saturday 29 and Sunday 30 November 2008
- Overnight engineering work affecting Arriva Trains Wales services from Monday 24 November to Friday 28 November
- Engineering work between Cardiff Queen Street and Radyr until 16:35 on Sunday 23 November 2008
- Engineering work between Cardiff Central and Bridgend on Sunday 23 November 2008
- Engineering work between Birmingham New Street and Gloucester on Saturday 22 November to Sunday 23 November 2008
- Overnight engineering work affecting Arriva Trains Wales from Monday 17 November to Firday 21 November
- Engineering work between Cardiff Central and Swansea from 23:30 on Saturday 15 and Sunday 16 November 2008
- Engineering work between Birmingham New Street and Gloucester on Saturday 15 November and Sunday 16 November 2008
- Overnight engineering work affecting Arriva Trains Wales services from Monday 10 November to Friday 14 November
- Engineering work between Chester and Helsby on Sunday 9 November 2008
- Engineering work between Rogerstone and Ebbw Vale Parkway until 18:20 on Sunday 9 November 2008
- Engineering work between Cardiff Central and Bridgend on Sunday 9 November 2008
- Engineering work between Birmingham New Street and Gloucester from Saturday 8 until Sunday 9 November 2008
- Engineering work between Harlech and Barmouth on Saturday 8 November and Sunday 9 November 2008
- Engineering work between Cardiff Central and Swansea from 23:30 on Saturday 8 and Sunday 9 November 2008
- Overnight engineering work affecting Arriva Trains Wales services from Monday 3 November to Friday 7 November
- Engineering work between Chester and Helsby until 16:50 on Sunday 2 November 2008
- Engineering work between Bridgend and Port Talbot Parkway / Swansea from 23:30 Saturday 1 November to Sunday 2 November 2008
- Overnight engineering work affecting Arriva Trains Wales services from Monday 27 October to Friday 31 October
- Engineering work between Newport and Hereford from 21:50 on Sunday 25 October 2008
- Engineering work between Llanelli and Pantyffynon from Sunday 26 until Friday 31 October 2008
- Engineering work between Shrewsbury and Woverhampton Sunday 26 October 2008
- Engineering work between Radyr and Merthyr Tydfil / Aberdare / Treherbert to 16:30 on Sunday 26 October 2008
- Engineering work between Gobowen and Chester from 19:45 on Staurday 25 October until 13:45 on Sunday 26 October 2008
- Engineering work between Wrexham Central and Bidston from 19:45 on Saturday 25 October until 13:45 on Sunday 26 October 2008
- Engineering work between Port Talbot Parkway and Swansea from 22:30 on Saturday 25 October and Sunday 26 October 2008
- Overnight engineering work affecting Arriva Trains Wales services from Monday 20 October to Friday 24 October
- Engineering work between Cardiff Central and Penarth / Barry Island / Bridgend until 16:35 on Sunday 19 October 2008
- Engineering work between Chester and Manchester Piccadilly on Sunday 19 October 2008
- Engineering work between Wrexham Central and Bidston on Saturday 18 and Sunday 19 October 2008
- Engineering work between Bridgend and Swansea from 23:30 Saturday 18 October and all day Sunday 19 October 2008
- Engineering work between Crewe and Chester on Sunday 12 October 2008
- Engineering work between Shrewsbury and Wolverhampton on Sunday 12 October 2008
- Engineering work between Pwllheli and Porthmadog on Saturday 11 and Sunday 12 October 2008
- Engineering work between Welshpool and Newtown from 17:00 on Saturday 11 to Sunday 12 October 2008
- Engineering work between Wrexham Central and Bidston on Saturday 11 and Sunday 12 October 2008
- Engineering work between Cardiff Central and Radyr on Saturday 11 October and Sunday 12 October 2008
- Engineering work between Cardiff Central / Port Talbot Parkway and Bridgend / Swansea from 23:30 Saturday 11 October and all day Sunday 12 October 2008
- Overnight engineering work affecting Arriva Trains Wales services from Monday 6 October to Friday 10 October
- Engineering work between Llanelli and Carmarthen until 17:00 on Sunday 5 October 2008
- Engineering work between Chester and Manchester Piccadilly Sunday 5 October 2008.
- Engineering work between Cardiff Central and Radyr on Sunday 5 October 2008
- Engineering work between Shrewsbury and Woverhampton Sunday 5 October 2008
- Engineering work between Llanelli and Ponturddulais from 15:55 on Sunday 5 October 2008
- Engineering work between Wrexham Central and Bidston from 19:30 on Saturday 4 October until 13:30 on Sunday 5 October 2008
- Engineering work between Welshpool and Newtown from Saturday 4 October to Sunday 5 October 2008
- Engineering work between Cardiff Central and Swansea overnight on Saturday 4 October 2008
- Engineering work between Porthmadog and Pwllheli on Saturday 4 and Sunday 5 October 2008
- Overnight engineering work affecting Arriva Trains Wales services from Monday 29 September to Friday 3 October
- Engineering work between Radyr and Pontypridd on Sunday 28 September 2008
- Engineering work between Shrewsbury and Woverhampton on Sunday 28 September 2008
- Engineering Work between Llanelli and Pontarddulais until 15:00 on Sunday 28 September 2008
- Engineering work between Swansea and Carmarthen / Milford Haven Saturday 27 September to Sunday 28 September 2008
- Engineering work between Runcorn East and Earlestown, and between Runcorn and Liverpool South Parkway on Saturday 27 September and Sunday 28 September 2008
- Engineering work between Cardiff Queen Street and Rhymney from Monday 22 September to Thursday 25 September 2008 after 22:00
- Engineering work between Rogerstone and Ebbw Vale Parkway from Monday 22 September to Thursday 25 September 2008
- Engineering work between Cardiff Central and Penarth / Barry Island / Bridgend each night from Monday 22 September to Thursday 25 September 2008
- Engineering work between Cardiff Central and Penarth / Barry Island / Bridgend until 16:35 Sunday 21 September 2008
- Engineering work between Warrington Bank Quay and Leyland on Sunday 21 September 2008
- Engineering work between Swansea and Carmarthen / Milford Haven on Saturday 20 September and Sunday 21 September 2008
- Engineering work between Cheadle Hulme and Levenshulme Monday 1 September to Friday 5 September 2008
