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Company Information: Virgin Trains (VT)
Last changed: 17:02 on 8 Jun 2008
Basic Details ^ Top
| Service | Details |
|---|---|
| Company Name | Virgin Trains |
| Managing Director | Chris Gibb |
| Company Website | www.virgintrains.co.uk |
| Head Office - Postal Address |
Virgin Trains 85 Smallbrook Queensway Birmingham B5 4HA |
| Head Office - Primary Phone Number | 0845 000 8000 |
| Head Office - Fax | 0121 654 7500 |
| Head Office - Web Address | |
| Network Map URL | No map available |
Support & Information ^ Top
| Service | Details |
|---|---|
| Customer Services | Monday-Friday 08:30-20:00 Saturday 09:00-16:00 |
| Customer Services - Primary Phone Number | 0845 000 8000 |
| Lost Property | Monday-Friday 08:30-20:15 Saturday 09:00-16:00 |
| Lost Property - Primary Phone Number | 0845 000 8000 |
| Assisted Travel | Monday-Sunday 08:00-22:00 |
| Assisted Travel - Primary Phone Number | 08457 443366 |
| Assisted Travel - Primary Textphone Number | 08457 443367 |
| Assisted Travel - Note |
the Disabled Peoples Protection Policy is available from Virgin Trains Customer Relations at Free Post BM6613 Birmingham B5 4BR or 0845 000 8000 For information on station accessibilty and to arrange special help, cantact Vigin Trains JourneyCare on 08457 443366 |
Ticketing & Fares ^ Top
| Service | Details |
|---|---|
| Telesales | Monday-Sunday 08:00-22:00 |
| Telesales - Primary Phone Number | 08457 222 333 |
| Group Travel | Yes |
| Group Travel - Primary Phone Number | 0870 010 4490 |
| Seat Reservations | Yes |
| Penalty Fares Note |
Penalty fares are not in operation on Virgin Train services. |
Onboard Facilities ^ Top
| Service | Details |
|---|---|
| Cycle Policy | Yes |
| Cycle Policy - Note |
All customers travelling with bikes must have a reservation to travel however there is no charge for this reservation. The exception to this rule is for season ticket holders, who do not require a reservation however space on the train will be subject to availability and is not guaranteed. |
| Telephones | No |
Engineering Works ^ Top
- Engineering work in the Rugby and Nuneaton from 10:30 on Saturday 6 until 21:00 on Sunday 7 December 2008
- Engineering work between Rugby and Coventry on Saturday 29 and Sunday 30 November 2008
- Engineering work between Rugby and Nuneaton / Coventry from Saturday 22 until 05:30 Monday 24 November 2008
- Engineering work between Cheddington and Northampton/ Rugby from 10:00 on Saturday 15 November and all day Sunday 16 November 2008
- Engineering work between Blackburn / Leyland and Preston on Sunday 9 November 2008
- Engineering work between Chester and Helsby on Sunday 9 November 2008
- Engineering work between Stafford and Lichfield Trent Valley on Saturday 08 and Sunday 09 November 2008
- Engineering work between Chester and Helsby until 16:50 on Sunday 2 November 2008
- Engineering work between Stafford and Lichfield Trent Valley on Saturday 1 and Sunday 2 November 2008
- Engineering work between Crewe and Liverpool Lime Street on Saturday 1 and Sunday 2 November 2008
- Engineering work between Blackrod and Preston on Sunday 26 October 2008
- Engineering work between Stafford and Lichfield Trent Valley on Saturday 25 and Sunday 26 October 2008
- Engineering work between Cheddington and Rugby from 20:50 on Saturday 25 October until 12:00 on Sunday 26 October 2008
- Engineering work between Stafford and Lichfield Trent Valley on Saturday 18 and Sunday 19 October 2008
- Engineering work between Cheddington and Rugby on Saturday 18 October and Sunday 19 October 2008
- Engineering work between Rugby and Northampton from 20:00 on Saturday 11 to Sunday 12 October 2008
- Engineering work between Stafford and Lichfield Trent Valley on Saturday 11 and Sunday 12 October 2008
- Engineering work between Stoke-on-Trent and Macclesfield on Sunday 5 October 2008
- Engineering work between Stafford and Lichfield Trent Valley on Saturday 4 and Sunday 5 October 2008
- Engineering work between Wolverton and Rugby from Saturday 4 to Sunday 5 October 2008
- Engineering work between Stafford and Lichfield Trent Valley on Saturday 27 and Sunday 28 September 2008
- Engineering work between Runcorn East and Earlestown, and between Runcorn and Liverpool South Parkway on Saturday 27 September and Sunday 28 September 2008
- Engineering work between Warrington Bank Quay and Leyland on Sunday 21 September 2008
- Engineering work between Cheadle Hulme and Levenshulme Monday 1 September to Friday 5 September 2008
