Train Companies & Maps

Company Information: East Midlands Trains (EM)

Last changed: 19:28 on 5 Dec 2008

Service	Details
Company Name	East Midlands Trains
Managing Director	Tim Shoveller
Company Website	www.eastmidlandstrains.co.uk
Head Office - Postal Address	Midland House Nelson Street Derby DE1 2SA
Head Office - Primary Phone Number	08457 125 678
Head Office - Fax	01332 263895
Head Office - Email Address	getintouch@eastmidlandstrains.co.uk
Head Office - Web Address
Network Map URL	www.eastmidlandstrains.co.uk../OurNetworkA...htm

Service	Details
Customer Services	Monday-Saturday 06:00-22:00 Sunday 07:00-22:00
Customer Services - Primary Phone Number	08457 125 678
Customer Services - Alternate Phone Number	08457125678
Customer Services - Primary Textphone Number	08457 078 051
Customer Services - Address	Customer Relations Freepost DY940 Derby DE1 2BR
Customer Services - Email Address	getintouch@eastmidlands.co.uk
Lost Property	Yes
Lost Property - Primary Phone Number	0116 248 1065
Assisted Travel	Yes
Assisted Travel - Primary Phone Number	08457 125 678
Assisted Travel - Primary Textphone Number	08457 078 051
Assisted Travel - Note	Copies of the East Midlands Trains Disabled People's Protection Policy is available from the Customer Relations team.

Service	Details
Telesales	Monday-Sunday 06:00-22:00
Telesales - Primary Phone Number	08457 125 678
Group Travel	Yes
Group Travel - Primary Phone Number	08457 125 678
Seat Reservations	Yes
Seat Reservations - Note	On East Midlands Mainline services and limited East Midlands Connect services.

Service	Details
Cycle Policy	Yes
Cycle Policy - Note	There is no charge for carrying your bike by train. On East Midlands Mainline (London-Leicester-Nottingham-Derby-Sheffield), reservations are compulsory and space is limited On East Midlands Connect (Liverpool to Norwich route), reservations are compulsory and space is limited On All other routes, there are only to cycle spaces per train and it is not possible to reserve in advance. Where space is at a premium, priority will be given to passengers whose mobility is impaired. Note: If you are travelling with a cycle, you must make yourself known to the station platform staff. To reserve a space for your bike and for more information call 08457 125 678 or download cycle reservation form and email to cycle.reservations@eastmidlandstrains.co.uk.
Telephones	No

Service

Details

Cycle Policy

Yes

Cycle Policy - Note

There is no charge for carrying your bike by train.

On East Midlands Mainline (London-Leicester-Nottingham-Derby-Sheffield), reservations are compulsory and space is limited
On East Midlands Connect (Liverpool to Norwich route), reservations are compulsory and space is limited
On All other routes, there are only to cycle spaces per train and it is not possible to reserve in advance. Where space is at a premium, priority will be given to passengers whose mobility is impaired.

Note: If you are travelling with a cycle, you must make yourself known to the station platform staff.

To reserve a space for your bike and for more information call 08457 125 678 or download cycle reservation form and email to cycle.reservations@eastmidlandstrains.co.uk.

Telephones