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Company Information: First Great Western (GW)
Last changed: 18:04 on 7 Jun 2008
Basic Details ^ Top
| Service | Details |
|---|---|
| Company Name | First Great Western |
| Managing Director | Andrew Haines |
| Company Website | www.firstgreatwestern.co.uk |
| Head Office - Postal Address |
Head Office Milford House 1 Milford Street Swindon SN1 1HL |
| Head Office - Primary Phone Number | 08457 000 125 |
| Head Office - Fax | 01793 499516 |
| Head Office - Web Address | www.firstgreatwestern.co.uk |
| Network Map URL | www.nationalrail.co.uk/tocs_maps/fgw_map.pdf |
Support & Information ^ Top
| Service | Details |
|---|---|
| Customer Services | Monday-Sunday 07:00-22:00 |
| Customer Services - Primary Phone Number | 08457 000 125 |
| Customer Services - Fax Number | 0845 600 8363 |
| Customer Services - Primary Textphone Number | 0800 294 9209 |
| Customer Services - Address | First Great Western Freepost SWB40576 Plymouth PL4 6ZZ |
| Customer Services - Web Address | www.firstgreatwestern.co.uk/contactus |
| Customer Services - Email Address | fgwfeedback@firstgroup.com |
| Lost Property | Monday-Sunday 07:00-22:00 |
| Lost Property - Primary Phone Number | 08457 000 125 |
| Assisted Travel | Monday-Friday 08:00-22:00 Weekend 09:00-22:00 |
| Assisted Travel - Primary Phone Number | 0800 197 1329 |
| Assisted Travel - Primary Textphone Number | 0800 294 9209 |
| Assisted Travel - Address | First Great Western Freepost SWB40576 Plymouth PL4 6ZZ |
Ticketing & Fares ^ Top
| Service | Details |
|---|---|
| Telesales | Monday-Friday 07:00-22:00 Weekend 08:00-19:00 |
| Telesales - Primary Phone Number | 08457 000 125 |
| Telesales - Web Address | www.firstgreatwestern.co.uk |
| Telesales - Note | Allow three working days for delivery. A next day delivery can be arranged at £5 per transaction. Arrangements can be made at some stations to collect tickets (the card must be produced and the tickets signed for by the card holder). |
| Group Travel | Monday-Sunday 07:00-22:00 |
| Group Travel - Primary Phone Number | 08457 413 777 |
| Seat Reservations | Monday-Sunday 07:00-22:00 |
| Seat Reservations - Primary Phone Number | 08457 000 125 |
| Penalty Fares Note |
You must always have a valid ticket to travel on First Great Western trains because anyone who deliberately avoids paying their fare, risks prosecution. If you board any of our trains without a ticket, at a station where ticket buying services are available, you may be charged the full Single or Return fare relevant to your journey, or be reported for prosecution, or receive a penalty fare (if travelling from a station within the penalty fares zone).
From 31 March 2007 the Penalty Fares zones will be extended.To view the new zones visit the First Great Western website, www.firstgreatwestern.co.uk. |
Onboard Facilities ^ Top
| Service | Details |
|---|---|
| Cycle Policy | Yes |
| Cycle Policy - Primary Phone Number | 08457 000 125 |
| Cycle Policy - Primary Textphone Number | 0800 294 9209 |
| Cycle Policy - Web Address | www.firstgreatwestern.co.uk/Content.aspx?id=80 |
| Cycle Policy - Note | Cycles are carried free of charge. However, space can be limited, and there are restrictions on carrying cycles on busy high speed and commuter services. Check our website or call our information line for more details. |
| Telephones | No |
Engineering Works ^ Top
- Engineering work between Cardiff Central and Bridgend Monday 15 September to Thursday 18 September 2008
- Engineering work between Par and Truro on Sunday 14 September 2008
- Engineering work between Chichester and Ford Sunday 14 September 2008
- Engineering work between Didcot Parkway and Swindon Sunday 14 September 2008
- Engineering work between Exeter St David's and Exmouth until 12:05 Sunday 14 September2008
- Engineering work between Swansea and Carmarthen until 17:00 Sunday 14 September 2008
- Engineering work between Chichester and Ford Sunday 14 September 2008
- Engineering work between Gloucester and Bristol Parkway on Saturday 13 and Sunday 14 September 2008
- Engineering work between Warminster and Salisbury on Saturday 13 and Sunday 14 September 2008
- Engineering work between Guildford and Haslemere/ Shalford on Saturday 13 and Sunday 14 September 2008
- Engineering work between Hove and Ford on Sunday 9 September 2008
- Engineering work between Theale and Bedwyn on Sunday 7 September 2008
- Engineering work between Swindon and Bristol Parkway on Saturday 6 and Sunday 7 September 2008
- Engineering work between Wokingham and Guildford from 06:30 until 12:45 Sunday 31 August 2008
- Engineering work between Theale and Bedwyn from 23:00 Saturday 30 August to Sunday 31 August 2008
- Engineering work between Swindon and Bristol Parkway Saturday 30 August to Sunday 31 August 2008
- Engineering work between Reading and Theale from 23:00 on Saturday 23 to Sunday 24 August 2008
- Engineering work between Worcester Shrub Hill and Hereford until 15:40 on Sunday 17 August 2008
- Engineering work between Reading and Theale from 23:00 on Saturday 16 to Sunday 17 August 2008
- Engineering work between Didcot Parkway and Oxford from 22:35 Sunday 10 August until 04:45 Monday 11 August 2008.
- Engineering work between Slough and Twyford until 21:15 Sunday 10 August 2008
- Engineering work between Theale and Bedwyn from 23:00 Saturday August 9 to Sunday 10 August 2008.
- Engineering work between Didcot Parkway and Appleford from 23:30 Saturday 9 August until 09:00 Sunday 10 August 2008.
- Engineering work between Slough and Reading on Sunday 3 August 2008
- Engineering work between Reading and Theale from 23:00 on Saturday 2 to Sunday 3 August 2008
- Engineering work between Reading and Theale from 23:00 on Saturday 26 to Sunday 27 July 2008
- Engineering work in the Worcester area on Sunday 13 July 2008
- Engineering work between Blackwater / Brookwood and Guildford / Farnham on Sunday 13 July 2008
- Engineering work between Didcot Parkway and Oxford from 23:30 on Saturday 12 until 09:00 on Sunday 13 July 2008
- Engineering work between Reading and Theale from 23:00 on Saturday 12 to Sunday 13 July 2008
- Engineering work between Blackwater and Guildford on Sunday 6 July 2008
- Engineering work between Reading and Theale from 22:20 on Saturday 5 until 09:00 on Sunday 6 July 2008
- Engineering work between Barnham and Havant on Sunday 29 June 2008
- Engineering work between Havant and Barnham on Sunday 29 June 2008
- Engineering work between Reading/Newbury and Bedwyn from 22:20 on Saturday 28 until 09:00 on Sunday 29 June 2008
- Engineering work between Reading and Didcot Parkway from Monday 23 June to Thursday 26 June2008
- Engineering work between Slough and Reading from Monday 23 June to Thursday 26 June 2008
- Engineering work between Didcot Parkway and Oxford on Sunday 22 June 2008
- Engineering work between Reading / Woking and Guildford / Ascot / Alton on Sunday 22 June 2008
- Engineering work between Worthing and Brighton from Sunday 22 June until 04:00 Monday 23 June 2008
- Engineering work between Newport and Cardiff Central on Sunday 22 June 2008
- Engineering work between Didcot Parkway and Oxford from 22:35 Sunday 1 June until 04:45 Monday 2 June 2008
- Engineering work between Slough and Reading from Monday 12 May to Friday 16 May 2008
- Engineering work between Newquay and Par from 15:00 Friday 9 May to Mon 12 May 2008
