Company Information: Northern Rail (NT)
Last changed: 13:48 on 30 Nov 2008
Basic Details ^ Top
| Service | Details |
|---|---|
| Company Name | Northern Rail |
| Managing Director | Heidi Mottram |
| Company Website | www.northernrail.org |
| Head Office - Postal Address |
Northern Rail Ltd Northern House 9 Rougier Street York YO1 6HZ |
| Head Office - Primary Phone Number | 0845 00 00 125 |
| Head Office - Email Address | customer.relations@northernrail.org |
| Head Office - Web Address | www.northernrail.org |
| Network Map URL | No map available |
Support & Information ^ Top
| Service | Details |
|---|---|
| Customer Services | Monday-Saturday 08:00-20:00 Sunday 09:00-17:00 Holidays: Boxing Day, Christmas Day Closed |
| Customer Services - Primary Phone Number | 0845 00 00 125 |
| Customer Services - Fax Number | 0113 247 9059 |
| Customer Services - Alternate Textphone Number | 0845 604 5608 |
| Customer Services - Address | Customer Relations Northern Rail Ltd PO Box 208 Leeds LS1 2BU |
| Customer Services - Web Address | www.northernrail.org |
| Customer Services - Email Address | customer.relations@northernrail.org |
| Customer Services - Note |
|
| Lost Property | Monday-Saturday 08:00-20:00 Sunday 09:00-17:00 |
| Lost Property - Primary Phone Number | 0845 00 00 125 |
| Lost Property - Fax Number | 0113 247 9059 |
| Lost Property - Address | Customer Relations Northern Rail PO Box 208 Leeds LS1 2BU |
| Lost Property - Note |
Please contact Customer Relations |
| Assisted Travel | Monday-Saturday 08:00-20:00 Sunday 09:00-17:00 |
| Assisted Travel - Primary Phone Number | 08456 008 008 |
| Assisted Travel - Fax Number | 0113 247 9059 |
| Assisted Travel - Alternate Textphone Number | 08456 045 608 |
| Assisted Travel - Address | Customer Relations Northern Rail PO Box 208 Leeds LS1 2BU |
| Assisted Travel - Web Address | www.northernrail.org |
| Assisted Travel - Email Address | assistance@northernrail.org |
| Assisted Travel - Note |
We have a Disabled Persons Protection Policy (DPPP) that sets out the services available to disabled customers. A copy of the DPPP is available by contacting the Customer Relations team. |
Ticketing & Fares ^ Top
| Service | Details |
|---|---|
| Telesales | No |
| Telesales - Note |
Northern Rail do NOT have a telesales service. Please telephone 0845 700 0125 |
| Group Travel | Monday-Friday 09:00-17:00 Weekend Closed Holidays: Boxing Day, Christmas Day Closed |
| Group Travel - Note |
Northern Rail may give discounts for groups of 10 or more. For details please call 0113 247 9659. |
| Business Travel | No |
| Seat Reservations | No |
| Seat Reservations - Note |
Seats are not reservable on any Northern service. |
| Penalty Fares Note |
Penalty fares are not in force on any Northern services. |
Onboard Facilities ^ Top
| Service | Details |
|---|---|
| Cycle Policy | Yes |
| Cycle Policy - Note |
Two cycles spaces are available on all trains. Carried on a 'first come first served' basis. |
| Telephones | No |
Engineering Works ^ Top
- Late night engineering work affecting Northern Rail services from Monday 9 to Friday 13 March 2009
- Overnight engineering work affecting Northern Rail services from Monday 2 to Friday 6 March 2009
- Engineering work between Salford Crescent and Bolton on Sunday 1 March 2008
- Engineering work between Shipley and Skipton on Sunday 1 March 2009
- Engineering work between Nottingham and Langley Mill on Sunday 1 March 2009
- Engineering work between Nottingham and Langley Mill until 14:00 on Sunday 22 February 2009
- Engineering work between Manchester Victoria and Clifton on Sunday 22 February 2009
- Engineering work between Wigan and Preston until 10:15 on Sunday 22 February 2009
- Engineering work between Skipton and Gargrave on Saturday 21 and Sunday 22 February 2009
- Engineering work between Beverley and Bridlington on Saturday 21 and Sunday 22 February 2009
- Engineering work between Wigan and Southport on Saturday 21 and Sunday 22 February 2009
- Engineering work between Bolton and Blackrod on Saturday 21 and Sunday 22 February 2009
- Engineering work between Wilmslow and Manchester Piccadilly on Saturday 21 and Sunday 22 February 2009
- Overnight engineering work affecting Northern Rail services from Monday 16 to Friday 20 February 2009
- Engineering work between Cheadle Hulme and Manchester Piccadilly each evening from Monday 16 until Friday 20 February 2009
- Engineering work between Deansgate / Manchester and Clifton on Sunday 15 February 2009
- Engineering work between Nottingham and Langley Mill until 14:00 on Sunday 15 February 2009
- Engineering work between Wigan and Preston until 10:15 on Sunday 15 February 2009
- Engineering work between Wigan and Southport from Saturday 14 until Friday 20 January 2009
- Engineering work between Beverley and Bridlington from Saturday 14 until Friday 20 February 2009
- Engineering work between Bolton and Blackrod on Saturday 14 and Sunday 15 February 2009
- Overnight engineering work affecting Northern Rail services from Monday 9 to Thursday 12 February 2009
- Engineering work between Doncaster and Swinton until 11:30 on Sunday 8 February 2009
- Engineering work between Eccles and Edge Hill from 23:50 on Sunday 8 February 2009
- Engineering work between Nottingham and Langley Mill until 14:00 on Sunday 8 February 2009
- Engineering work between Manchester Piccadilly and Wilmslow via Styal on Saturday 7 February 2009
- Engineering work affecting Northern Rail services from Monday 2 to Thursday 5 February 2009
- Engineeering work between Micklefield / Sherburn-in-Elmet and York on Saturday 31 January and Sunday 1 February 2009
- Engineering work between Preston and Blackpool North until 05:10 Monday 26 January 2009
- Overnight engineering work between Chinley and Stockport from 23:10 Monday 26 until 05:30 Friday 30 January 2009
- Engineering work between Nottingham and Langley Mill on Sunday 25 January 2009
- Engineering work between Hexham and Haltwhistle on Sunday 25 January 2009
- Engineering work between Blackburn and Clitheroe / Accrington until 11:35 on Sunday 25 January 2009
- Engineering work between Preston and Blackpool North on Sunday 25 January 2009
- Engineering work between Micklefield / Sherburn in Elmet and York on Saturday 24 and Sunday 25 January 2009
- Engineering work between Darlington and Newcastle from 22:00 on Saturday 24 and Sunday 25 January 2009
- Engineering work between Nottingham and Langley Mill on Sunday 18 January 2009
- Engineering work between Hexham and Haltwhistle on Sunday 18 January 2009
- Engineering work between Bromley Cross and Blackburn, and between Lostock Hall and Rishton / Ramsgreave & Wilpshire, until 16:20 on Sunday 18 January 2009
- Engineering work between Buxton and Stockport on Sunday 18 January 2009
- Engineering work between Leyland and Preston until 12:20 on Sunday 18 January 2009
- Engineering work between Preston and Blackpool North on Sunday 18 until 05:10 Monday 19 January 2009
- Engineering work between Sherburn-in-Elmet / Micklefield and York on Saturday 17 and Sunday 18 January 2009
- Engineering work between Darlington and Newcastle on Saturday 17 and Sunday 18 January 2009
- Engineering work between Brough and Hull on Saturday 17 and Sunday 18 January 2009
- Overnight engineering work between Selby and York from Monday 12 until Thursday 15 January 2009
- Overnight engineering work between Crewe and Cheadle Hulme from Monday 12 until Friday 16 January 2009
- Engineering work affecting Northern Rail services each evening from Monday 12 until Friday 16 January
- Engineering work between Preston and Blackpool North on Sunday 11 January 2009
- Engineering work between Buxton and Manchester Piccadilly on Sunday 11 January 2009
- Engineering work between Darlington and Newcastle on Saturday 10 and Sunday 11 January 2009
- Engineering work between Brough and Hull on Saturday 10 and Sunday 11 January
- Engineering work between Micklefield / Sherburn in Elmet and York on Saturday 10 and Sunday 11 January
- Engineering work between Nottingham and Langley Mill on Saturday 10 and Sunday 11 January 2009
- Engineering work affecting Northern Rail services from Monday 5 until 06:00 Friday 9 January 2009
- Overnight engineering work between Leeds and York from Monday 5 until 06:00 Friday 9 January 2009
- Overnight engineering work between Cheadle Hulme and Levenshulme from Monday 5 until 05:30 on Thursday 8 January 2009
- Engineering work between Hatfield & Stainforth and Goole until 12:00 on Sunday 4 January 2009
- Engineering work between Blackpool North and Preston from Sunday 4 to 05:00 on Friday 9 January 2009
- Engineering work between Burnley Manchester Road and Rose Grove until 16:00 on Sunday 4 January 2009
- Engineering work between Normanton and Leeds from 23:00 on Sunday 4 January 2009
- Engineering work between Buxton and Stockport on Sunday 4 January 2009
- Engineering work between Micklefield / Sherburn-in-Elmet & York on Saturday 3 and Sunday 4 January 2009
- Engineering work between Darlington and Newcastle on Saturday 3 and Sunday 4 January 2009
- Engineering work between Bentham and Carnforth until 11:20 on Thursday 1 January 2009
- Engineering work between Carnforth and Arnside from 23:45 on Wednesday 31 December 2008 to 12:00 Thursday 1 January 2009
- Overnight engineering work affected Northern Rail services from Monday 29 December 2008 to 06:00 Friday 2 January 2009
- Engineering work between Furness Vale and Stockport on Sunday 28 December 2008
- Engineering work between Micklefield / Sherburn-in-Elmet & York on Saturday 27 and Sunday 28 December 2008
- Engineering work between Blackrod and Preston from 20:15 on Saturday 27 to 10:15 on Sunday 28 December 2008
- Engineering work between Crewe and Wilmslow on Saturday 27 and Sunday 28 December 2008
- Engineering work between Dore and Chinley from Saturday 27 December 2008 until Sunday 4 January 2009
- National Rail services on Boxing Day, Friday 26 December
- National Rail services on Christmas Day, Thursday 25 December
- National Rail services on Christmas Eve, Wednesday 24 December
- Engineering work affecting Northern Rail services from Monday 22 and Tuesday 23 December
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