Company Information: ScotRail (SR)
Last changed: 09:45 on 24 Dec 2008
Basic Details ^ Top
| Service | Details |
|---|---|
| Company Name | ScotRail |
| Managing Director | Mary Grant |
| Company Website | www.scotrail.co.uk |
| Head Office - Postal Address |
Atrium Court 50 Waterloo Street Glasgow G2 6HQ |
| Head Office - Primary Phone Number | 08700 005151 |
| Head Office - Fax | 0141 335 4592 |
| Head Office - Web Address | |
| Network Map URL | No map available |
Support & Information ^ Top
| Service | Details |
|---|---|
| Customer Services | Monday-Friday 08:30-17:00 |
| Customer Services - Primary Phone Number | 0845 601 5929 |
| Customer Services - Note |
Overseas visitors to Scotland can book their tickets online or via our call centre on +441 752 675670, in advance of travel on ScotRail trains. The new facility accepts overseas payment cards, with tickets collected at train stations on arrival in Scotland. |
| Lost Property | Monday-Saturday 07:00-19:00 |
| Lost Property - Primary Phone Number | 0141 335 3276 |
| Assisted Travel | Monday-Saturday 08:00-20:00 Sunday 08:00-15:00 |
| Assisted Travel - Primary Phone Number | 0800 912 2 901 |
| Assisted Travel - Primary Textphone Number | 18001 0800 912 2 901 |
| Assisted Travel - Address | ScotRail Customer Relations PO BOX 7030 Fort William PH33 6WX |
| Assisted Travel - Note |
Disabled Persons Protection Policy can be downloaded from our website or by contacting our Customer Relations Team at the address provided in the document. You can also telephone or write to us. |
Ticketing & Fares ^ Top
| Service | Details |
|---|---|
| Telesales | Monday-Sunday 08:00-22:00 |
| Telesales - Primary Phone Number | 08457 55 00 33 |
| Group Travel | Yes |
| Group Travel - Primary Phone Number | 08457 55 00 33 |
| Seat Reservations | Yes |
| Seat Reservations - Note |
Free to ticket holders Reservations can be made up to 1800 hours the day before you travel. |
| Penalty Fares Note |
Penalty fares are not in operation on ScotRail services. |
Onboard Facilities ^ Top
| Service | Details |
|---|---|
| Cycle Policy | Yes |
| Cycle Policy - Note |
Carried free of charge. Reservations are essential on long distance services. No tandems are carried. |
| Telephones | No |
Engineering Works ^ Top
- Engineering work between Johnstone and Glengarnock on Sunday 8 March 2009
- Engineering work between Kyle of Lochalsh and Strathcarron on Friday 6 March 2009
- Engineering work between Johnstone and Glengarnock on Sunday 1 March 2009
- Engineering work between Edinburgh and Linlithgow on Sunday 1 March 2009
- Engineering work affecting First ScotRail Sleeper services on Sunday 1 March 2009
- Engineering work between Kirknewton and Carstairs from 06:50 Saturday 28 February until 10:50 Sunday 1 March 2009
- Engineering work between Johnstone and Glengarnock on Sunday 22 February 2009
- Engineering work between Perth and Gleneagles on Sunday 22 February 2009
- Engineering work between Gleneagles and Perth on Sunday 15 January 2009
- Engineering work between Johnstone and Glengarnock on Sunday 15 February 2009
- Engineering work between Barrhead and Kilmarnock on Saturday 7 and Sunday 8 February 2009
- Engineering work between Edinburgh and Dundee on Saturday 7 and Sunday 8 February 2009
- Engineering work between Barrhead and Kilmarnock on Saturday 31 January and Sunday 1 February 2009
- Engineering work between Edinburgh and Dundee from Saturday 31 January until 05:30 on Monday 2 February 2009
- Engineering work between Girvan and Stranraer on Sunday 25 January 2009
- Engineering work between Dunfermline and Cowdenbeath on Sunday 25 January 2009
- Engineering work between Carstairs and Carluke / Lanark on Sunday 25 January 2009
- Engineering work between Dundee and Aberdeen on Saturday 24 and Sunday 25 January 2009
- Engineering work between Carstairs / Lanark and Carluke on Sunday 18 January 2009
- Engineering work between Montrose and Stonehaven on Saturday 17 and Sunday 18 January 2009
- Engineering work between Carstairs and Carluke / Lanark on Sunday 11 January 2009
- Engineering work between Dundee and Aberdeen on Saturday 10 and Sunday 11 January 2009
- Engineering work between Montrose and Stonehaven on Saturday 3 and Sunday 4 January 2009
- Engineering work between Kilwinning and Largs / Ardrossan on Friday 2 January 2009
- Engineering work between Ladybank and Perth from Monday 29 to Wednesday 31 December 2008
- Engineering work affecting First ScotRail Sleeper services on Sunday 28 and Monday 29 December 2008
- Engineering work between Stirling and Perth on Saturday 27 and Sunday 28 December 2008
- Engineering work between Carlisle and Gretna Green / Lockerbie on Saturday 27 and until 12:00 on Sunday 28 December 2008
- National Rail services on Boxing Day, Friday 26 December
- Engineering work at Glasgow Central from Friday 26 to Monday 29 December 2008
- National Rail services on Christmas Day, Thursday 25 December
- National Rail services on Christmas Eve, Wednesday 24 December
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