Company Information: First Transpennine Express (TP)
Last changed: 19:28 on 5 Dec 2008
Basic Details ^ Top
| Service | Details |
|---|---|
| Company Name | First Transpennine Express |
| Managing Director | Vernon Barker |
| Company Website | www.tpexpress.co.uk |
| Head Office - Postal Address |
Floor 7 Bridgewater House 60 Whitworth Street Manchester M1 6LT |
| Head Office - Primary Phone Number | 0845 600 1671 |
| Head Office - Fax | 0161 228 8120 |
| Head Office - Web Address | |
| Network Map URL | No map available |
Support & Information ^ Top
| Service | Details |
|---|---|
| Customer Services | Monday-Friday 07:00-22:00 Weekend 07:00-21:00 |
| Customer Services - Primary Phone Number | 0845 600 1671 |
| Customer Services - Address | Customer Relations TransPennine Express Admail 3878 FREEPOST Manchester M1 9YB |
| Customer Services - Web Address | www.tpexpress.co.uk |
| Customer Services - Email Address | tpecustomer.relations@firstgroup.com |
| Lost Property | Yes |
| Lost Property - Primary Phone Number | 0845 600 1672 |
| Assisted Travel | Monday-Friday 07:00-22:00 Weekend 07:00-21:00 |
| Assisted Travel - Primary Phone Number | 0800 107 2149 |
| Assisted Travel - Address | Customer Relations First TransPennine Express Admail 3878 FREEPOST Manchester M1 9YB |
Ticketing & Fares ^ Top
| Service | Details |
|---|---|
| Telesales | Yes |
| Telesales - Primary Phone Number | 0845 678 6974 |
| Group Travel | Monday-Friday 07:00-22:00 Weekend 07:00-21:00 |
| Group Travel - Primary Phone Number | 0845 600 1674 |
| Group Travel - Address | Group Travel First TransPennine Express Admail 3878 FREEPOST Manchester M1 9YB |
| Seat Reservations | Yes |
| Seat Reservations - Note |
Free to ticket holders and can be booked up to the day before travel |
| Penalty Fares Note |
Not applicable. |
Onboard Facilities ^ Top
| Service | Details |
|---|---|
| Cycle Policy | Yes |
| Cycle Policy - Note |
Cycles carried free but space for the cycle must be reserved in advance. To reserve a space for your bike, please call 0845 7000 125 at least 24 hours before travel. |
| Telephones | No |
Engineering Works ^ Top
- Engineering work between Kirknewton and Carstairs from 06:50 Saturday 28 February until 10:50 Sunday 1 March 2009
- Engineering work between Manchester Victoria and Clifton on Sunday 22 February 2009
- Engineering work between Bolton and Blackrod on Saturday 21 and Sunday 22 February 2009
- Engineering work between Wilmslow and Manchester Piccadilly on Saturday 21 and Sunday 22 February 2009
- Engineering work between Bolton and Blackrod on Saturday 14 and Sunday 15 February 2009
- Engineeering work between Micklefield / Sherburn-in-Elmet and York on Saturday 31 January and Sunday 1 February 2009
- Engineering work between Carstairs and Carluke / Lanark on Sunday 25 January 2009
- Engineering work between Preston and Blackpool North on Sunday 25 January 2009
- Engineering work between Micklefield / Sherburn in Elmet and York on Saturday 24 and Sunday 25 January 2009
- Engineering work between Darlington and Newcastle from 22:00 on Saturday 24 and Sunday 25 January 2009
- Engineering work between York and Malton on Saturday 24 and Sunday 25 January 2009
- Engineering work between Carstairs / Lanark and Carluke on Sunday 18 January 2009
- Engineering work between Leyland and Preston until 12:20 on Sunday 18 January 2009
- Engineering work between Preston and Blackpool North on Sunday 18 until 05:10 Monday 19 January 2009
- Engineering work between Sherburn-in-Elmet / Micklefield and York on Saturday 17 and Sunday 18 January 2009
- Engineering work between Darlington and Newcastle on Saturday 17 and Sunday 18 January 2009
- Engineering work between Barnetby and Grimsby Town on Sunday 11 January 2009
- Engineering work between Preston and Blackpool North on Sunday 11 January 2009
- Engineering work between Carstairs and Carluke / Lanark on Sunday 11 January 2009
- Engineering work between Darlington and Newcastle on Saturday 10 and Sunday 11 January 2009
- Engineering work between Brough and Hull on Saturday 10 and Sunday 11 January
- Engineering work between Micklefield / Sherburn in Elmet and York on Saturday 10 and Sunday 11 January
- Overnight engineering work between Leeds and York from Monday 5 until 06:00 Friday 9 January 2009
- Engineering work between Blackpool North and Preston from Sunday 4 to 05:00 on Friday 9 January 2009
- Engineering work between Micklefield / Sherburn-in-Elmet & York on Saturday 3 and Sunday 4 January 2009
- Engineering work between Darlington and Newcastle on Saturday 3 and Sunday 4 January 2009
- Engineering work between Carnforth and Arnside from 23:45 on Wednesday 31 December 2008 to 12:00 Thursday 1 January 2009
- Engineering work between Micklefield / Sherburn-in-Elmet & York on Saturday 27 and Sunday 28 December 2008
- Engineering work between Blackrod and Preston from 20:15 on Saturday 27 to 10:15 on Sunday 28 December 2008
- Engineering work between Dore and Chinley from Saturday 27 December 2008 until Sunday 4 January 2009
- Engineering work between Carlisle and Gretna Green / Lockerbie on Saturday 27 and until 12:00 on Sunday 28 December 2008
- National Rail services on Boxing Day, Friday 26 December
- Engineering work at Glasgow Central from Friday 26 to Monday 29 December 2008
- National Rail services on Christmas Day, Thursday 25 December
- National Rail services on Christmas Eve, Wednesday 24 December
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