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Station Facilities: Birmingham New Street (BHM)
Managed by Network Rail
New Street Birmingham West Midlands
B2 4ND
Last changed: 09:53 on 19 Sep 2008
Current Station Information ^ Top
| Service | Details |
|---|---|
| TrainTracker Phone Number | 0871 200 49 21 |
| TrainTrackerText | Text dep BHM to 84950 |
| Live Departures | Live departures for this station |
| Live Arrivals | Live arrivals for this station |
| Live Departures and Arrivals | Live departures and arrivals |
Staffing ^ Top
| Service | Details |
|---|---|
| Staffing Level | Full Time |
| Staffing Hours | Monday-Saturday 24 hours Sunday 00:00-07:00 |
| CCTV | Yes |
Information Systems ^ Top
| Service | Details |
|---|---|
| Staffed Information Point | No |
Ticket Buying and Collection ^ Top
| Service | Details | ||||
|---|---|---|---|---|---|
| Ticket Office | Monday-Saturday 24 hours | ||||
| Self Service Ticket Machines | No | ||||
| Collection of Pre-purchased Tickets | Yes | ||||
| Collection of Pre-purchased Tickets - Details |
| ||||
| Telesales | No | ||||
| Oyster PrePay | No | ||||
| Penalty Fares |
Penalty Fares apply to journeys from Birmingham New Street station when travelling with: Penalty Fares do not apply if travelling with: |
General Services Information ^ Top
| Service | Details |
|---|---|
| Customer Service | Yes |
| Left Luggage | Yes |
| Left Luggage - Primary Phone Number | 0121 632 6884 |
| Left Luggage - Address | Excess Baggage New Street Birmingham West Midlands |
| Left Luggage - Note |
Situated on the retail forecourt |
| Lost Property | Yes |
| Lost Property - Primary Phone Number | 0121 632 6884 |
| Lost Property - Address | New Street Birmingham West Midlands |
| Lost Property - Note |
Situated on the retail forecourt |
| British Transport Police - Phone Number | 0800 40 50 40 |
Station Facilities ^ Top
| Service | Details |
|---|---|
| First Class Lounge | Yes |
| Seating Area | To be confirmed by station operator |
| Seating Area - Note | Available throughout the station. |
| Waiting Rooms | Available |
| Waiting Rooms - Note | Located on the platforms |
| Women-Only Waiting Room | No |
| Trolleys | To be confirmed by station operator |
| Trolleys - Note |
|
| Refreshment Facilities | To be confirmed by station operator |
| Refreshment Facilities - Note |
|
| Toilets | Yes |
| Baby Changing | To be confirmed by station operator |
| Baby Changing - Note |
|
| Pay Phone | Yes - Cards and Coins |
| Public WiFi | To be confirmed by station operator |
| Public WiFi - Note | Find WiFi Hotspots around Birmingham New Street station |
| Web Kiosk | No |
| Post Box | To be confirmed by station operator |
| Post Box - Note |
|
| Tourist Information Office | Yes |
| Tourist Information Office - Note | Located on the concourse |
| Bureau de Change | To be confirmed by station operator |
| Bureau de Change - Note |
|
| Shops | To be confirmed by station operator |
| Shops - Note |
|
Accessibility ^ Top
| Service | Details |
|---|---|
| Helpline | No |
| Customer Help Points | Yes |
| Staff Help | Monday-Sunday 24 hours |
| Accessible Ticket Machines | No |
| Accessible Ticket Machines - Note |
Staff available to assist where required. |
| Accessible Ticket Office Counter | No |
| Accessible Ticket Office Counter - Note |
Floorwalkers are available to assist disabled customers. |
| Induction Loop | Yes |
| Ramp for Train Access | To be confirmed by station operator |
| Ramp for Train Access - Note | If you need assistance we recommend that you book at least 24 hours in advance of travel. |
| Accessible Taxis | Yes |
| Accessible Taxis - Note |
taxi rank outside main station entrance |
| Accessible Public Telephones | No |
| Accessible Public Telephones - Note |
main concourse |
| Nearest Stations With More Facilities |
Step free access to all station platforms at Birmingham New Street |
| National Key Toilets | Yes |
| National Key Toilets - Note |
Platform link bridge next to Ladies toilets |
| Step Free Access Coverage | Whole station |
| Step Free Access Coverage - Note |
|
| Imparied Mobility Set Down | Yes |
| Imparied Mobility Set Down - Note |
Assistance is available to and from platforms, though we can help more effectively if you call us in advance on 0121 654 2528 (Mon-Fri 10:00-18:00) or outside these times 0121 654 4243. Please contact customer services of the relevant train operator: London Midland 0845 602 4277. Virgin Trains – 0845 000 8000 |
| Disabled Parking | To be confirmed by station operator |
| Accessible Car Park Equipment | No |
| Wheelchairs | Yes |
Transport Links ^ Top
| Service | Details | ||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Minimum Connection Time (mins) | 12 | ||||||||||||
| Cycle Storage Availability | Yes | ||||||||||||
| Cycle Storage | 24 | ||||||||||||
| Cycle Storage Sheltered | To be confirmed by station operator | ||||||||||||
| Cycle Storage CCTV | Yes | ||||||||||||
| Car Park: |
| ||||||||||||
| Taxi Rank | Yes | ||||||||||||
| Taxi Rank - Note |
Outside the front of the station - main entrance | ||||||||||||
| Bus Services | No | ||||||||||||
| Metro Services | No | ||||||||||||
| Airport | Yes | ||||||||||||
| Airport - Note |
Regular train service to Birmingham International. 10 - 15 minute journey | ||||||||||||
| Car Hire | No | ||||||||||||
| Cycle Hire | No | ||||||||||||
| Local Transport Link | Plan your journey to and from the station with Traveline |
