Station Facilities: Chelmsford (CHM)

Managed by National Express East Anglia 

Duke Street
Chelmsford

CM1 1HT

Last changed: 23:17 on 25 Dec 2008

Current Station Information ^ Top

Service Details
TrainTracker Phone Number 0871 200 49 50
TrainTrackerText Text dep CHM to 84950
Live Departures Live departures for this station
Live ArrivalsLive arrivals for this station
Live Departures and ArrivalsLive departures and arrivals

Staffing ^ Top

Service Details
Staffing Level Full Time
Staffing Hours Monday-Friday 00:01-23:59 Saturday 00:01-23:59 Sunday 00:01-23:59
CCTV Yes

Information Systems ^ Top

Service Details
Staffed Information Point No

Ticket Buying and Collection ^ Top

Service Details
Ticket Office Monday-Friday 05:50-23:00 Saturday 05:50-22:00 Sunday 07:00-23:00
Self Service Ticket Machines Yes
Collection of Pre-purchased Tickets Yes
Collection of Pre-purchased Tickets - Details
From Ticket Office CounterNo
From Ticket MachineYes
Machine Location Ticket machines are located at the station entrance and in the ticket hall.
Telesales Monday-Friday 08:00-22:00 Saturday 09:00-18:00 Sunday 09:00-18:00
Telesales - Primary Phone Number 0845 600 7245
Telesales - Fax Number 01603 214517
Telesales - Primary Textphone Number 0845 606 7245
Telesales - Address National Express East Anglia Customer Services Centre 112 - 114 Prince of Wales Road Norwich NR1 1NS
Telesales - Web Address www.nationalexpress.com
Telesales - Note Closed on Christmas Day and Boxing Day
Oyster PrePay No
Penalty Fares Penalty Fares apply to journeys from Chelmsford station when travelling with:
  • National Express East Anglia

General Services Information ^ Top

Service Details
Customer Service Monday-Friday 08:00-22:00 Saturday 09:00-18:00 Sunday 09:00-18:00
Customer Service - Primary Phone Number 0845 600 7245
Customer Service - Fax Number 01603 214517
Customer Service - Primary Textphone Number 0845 606 7245
Customer Service - Address National Express East Anglia Customer Services Centre 112 - 114 Prince of Wales Road Norwich NR1 1NS
Customer Service - Web Address www.nationalexpress.com
Customer Service - Email Address nxea.customerrelations@nationalexpress.com
Customer Service - Note

Closed on Christmas Day and Boxing Day

Left Luggage No
Lost Property Monday-Friday 08:00-22:00 Saturday 09:00-18:00 Sunday 09:00-18:00
Lost Property - Primary Phone Number 0845 600 7245
Lost Property - Fax Number 01603 214517
Lost Property - Primary Textphone Number 0845 606 7245
Lost Property - Address National Express East Anglia Customer Services Centre 112 - 114 Prince of Wales Road Norwich NR1 1NS
Lost Property - Email Address nxea.lostproperty@nationalexpress.com
Lost Property - Note

Closed on Christmas Day and Boxing Day

British Transport Police - Phone Number 0800 40 50 40

Station Facilities ^ Top

Service Details
First Class Lounge No
Seating Area Yes
Waiting Rooms Available (Two)
Women-Only Waiting Room No
Trolleys No
Refreshment Facilities Yes
Refreshment Facilities - Note
  • Buffet
  • Cold drinks vending machine
  • Food vending machine
  • Public House/Bar
Toilets Yes
Baby Changing Yes
Pay Phone Yes - Cards and Coins
Public WiFi No
Public WiFi - Note Find WiFi Hotspots around Chelmsford station
Web Kiosk No
Post Box Yes
Tourist Information Office No
ATM Machine Yes
ATM Machine - Note
  • Located on concourse
Bureau de Change No
Shops Yes
Shops - Note
  • Kiosk
  • News agent
  • Flower stall
  • Hairdresser
  • Mini supermarket

Accessibility ^ Top

Service Details
Helpline Monday-Friday 08:00-22:00 Saturday 09:00-18:00 Sunday 09:00-18:00
Helpline - Primary Phone Number 0800 028 28 78
Helpline - Fax Number 01603 214517
Helpline - Primary Textphone Number 0845 606 7245
Helpline - Address National Express East Anglia Customer Services Centre 112 - 114 Prince of Wales Road Norwich NR1 1NS
Helpline - Web Address www.nationalexpress.com
Helpline - Email Address nxea.assistedtravel@nationalexpress.com
Helpline - Note

Closed on Christmas Day and Boxing Day

Customer Help Points Yes
Staff Help No
Accessible Ticket Machines Yes
Accessible Ticket Machines - Note

3 Accessible Ticket Machines Available.

Accessible Ticket Office Counter Yes
Induction Loop Yes
Ramp for Train Access Yes
Ramp for Train Access - Note

If you need assistance we recommend that you book at least 24 hours in advance of travel.

Accessible Taxis No
Accessible Taxis - Note

Details of nearest taxis are shown on station information poster

Accessible Public Telephones No
National Key Toilets No
Step Free Access Coverage Whole station
Step Free Access Coverage - Note

  • Lifts to both platforms
Imparied Mobility Set Down No
Disabled Parking Yes
Number of Disabled Parking Spaces 3
Accessible Car Park Equipment No
Wheelchairs Yes

Transport Links ^ Top

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