Two staffed information points on the main concourse

Tickets bought in advance online or from South West Trains telesales can be collected from the self-service ticket machines at the station.

Penalty Fares apply to journeys from London Waterloo station when travelling with:

• South West Trains

Station Reception

£6.50 per item per 24 hours. Located on platform 11.

The lost property office is situated in the Lower Road, down the escalators or the lift opposite platforms 4 and 5 (exit 2), turn right, and turn right again. Open 07.30 to 19.00 Monday to Friday. Telephone enquiries can be made between 13.00 and 16.00 on 020 7401 7861

There are two Post Boxes at London Waterloo station:

• One next to Costa Coffee food outlet
• One near to Exit number 2

Available throughout the station.

There are 10 Web Kiosks available around London Waterloo station

South West Trains Assisted Travel team can be contacted on 0800 52 82 100. (0600-2200 Monday - Sunday)

Ticket machines are located at various locations on the main concourse and are accessible to wheelchair users.

Window 16 is designated as a priority window for disabled passengers. It has a lowered counter.

• If you need assistance we recommend that you book at least 24 hours in advance of travel

If you need assistance we recommend that you book at least 24 hours in advance of travel.

Accessible taxis are available from the main taxi rank, whicwhich is located outside exit three (opposite platform 11)

On the main concourse

An accessible toilet is located on the concourse between exits 4 and 5 (opposite platform 19) and on Cab Road outside exit 3.

• From 2nd January 2009 until 27 March 2009, the lift for step free access between London Waterloo East and London Waterloo main stations will be out of use for refurbishment. Passengers who are unable to use the escalator or stairs should travel by taxi from London Charing Cross station. Please phone assisted travel on 0800 783 4524 to make arrangements.

  There is level access from all platforms to the main concourse.

  There is level access to the station via Exits 1 (Station approach), Exit 2 (via lifts to Waterloo Road and level Access to the Jubilee line), Exit 3 (for taxis and Station Reception)

Taxis are available from the rank on Station Approach.

1, 68, 168, 171, 172, 176, 188, 59, 341, 76, 211, 50, 7, 77, RV1, 381, 4, 26, 139, 243, 521

London Underground services: Waterloo and City Line, Bakerloo Line, JubileeLine and Northern Line.