Stations & Destinations

Station Facilities: Audley End (AUD)

Station Road
Wendons Ambo
Nr Saffron Walden

CB11 4LB

Last changed: 15:53 on 6 Apr 2009

Current Station Information
Staffing
Information Systems
Ticket Buying and Collection
General Services
Station Facilities
Accessibility
Transport Links
Local Area Map^New!
Local Bus Map^New!

Current Station Information ^ Top

Service	Details
Opening Hours	Monday-Friday 06:00-20:00 Saturday 06:00-20:00 Sunday 09:00-19:00
TrainTracker Phone Number	0871 200 49 50
TrainTrackerText	Text dep AUD to 84950
Live Departures	Live departures for this station
Live Arrivals	Live arrivals for this station
Live Departures and Arrivals	Live departures and arrivals

Staffing ^ Top

Service	Details
Staffing Level	Part Time
Staffing Hours	Monday-Friday 06:00-20:00 Saturday 06:00-20:00 Sunday 09:00-19:00
CCTV	Yes

Information Systems ^ Top

Service	Details
Staffed Information Point	No

Ticket Buying and Collection ^ Top

Service

Details

Ticket Office

Monday-Friday 06:00-20:00 Saturday 06:00-20:00 Sunday 09:00-19:00

Self Service Ticket Machines

Yes

Collection of Pre-purchased Tickets

Yes

Collection of Pre-purchased Tickets - Details

From Ticket Office Counter	No
From Ticket Machine	Yes

Telesales

Monday-Friday 08:00-20:00 Saturday 09:00-18:00 Sunday 09:00-18:00

Telesales - Primary Phone Number

0845 600 7245

Telesales - Fax Number

01603 214517

Telesales - Minicom/Textphone (For customers with hearing impairments)

0845 606 7245

Telesales - Address

National Express East Anglia Customer Services Centre 112 - 114 Prince of Wales Road Norwich NR1 1NS

Telesales - Web Address

www.nationalexpress.com

Telesales - Note

Closed on Christmas Day and Boxing Day

Oyster PrePay

Penalty Fares

Penalty Fares apply to journeys from Audley End station when travelling with:

National Express East Anglia

Penalty Fares do not apply if travelling with:

East Midlands Trains

General Services Information ^ Top

Service	Details
Customer Service	Monday-Friday 08:00-20:00 Saturday 09:00-18:00 Sunday 09:00-18:00
Customer Service - Primary Phone Number	0845 600 7245
Customer Service - Fax Number	01603 214517
Customer Service - Minicom/Textphone (For customers with hearing impairments)	0845 606 7245
Customer Service - Address	National Express East Anglia Customer Services Centre 112 - 114 Prince of Wales Road Norwich NR1 1NS
Customer Service - Web Address	www.nationalexpress.com
Customer Service - Email Address	nxea.customerrelations@nationalexpress.com
Customer Service - Note	Closed on Christmas Day and Boxing Day
Left Luggage	No
Lost Property	Monday-Friday 08:00-22:00 Saturday 09:00-18:00 Sunday 09:00-18:00
Lost Property - Primary Phone Number	0845 600 7245
Lost Property - Fax Number	01603 214517
Lost Property - Minicom/Textphone (For customers with hearing impairments)	0845 606 7245
Lost Property - Address	National Express East Anglia Customer Services Centre 112 - 114 Prince of Wales Road Norwich NR1 1NS
Lost Property - Email Address	nxea.lostproperty@nationalexpress.com
Lost Property - Note	Closed on Christmas Day and Boxing Day
British Transport Police - Phone Number	0800 40 50 40

Station Facilities ^ Top

Service	Details
First Class Lounge	No
Seating Area	Yes
Waiting Rooms	None
Women-Only Waiting Room	No
Trolleys	No
Refreshment Facilities	Yes
Toilets	Yes
Baby Changing	No
Showers	Yes
Pay Phone	Yes - Cards and Coins
Public WiFi	No
Public WiFi - Note	Find WiFi Hotspots around Audley End station
Web Kiosk	No
Post Box	Yes
Tourist Information Office	No
Tourist Information Office - Note	Nearest Tourist Information office two miles away in Saffron Walden. Contact 01799 524002 or details-tourism@saffronwalden.gov.uk
ATM Machine	No
Bureau de Change	No
Shops	Yes

Accessibility ^ Top

Service	Details
Helpline	Monday-Friday 08:00-20:00 Saturday 09:00-18:00 Sunday 09:00-18:00
Helpline - Primary Phone Number	0800 028 28 78
Helpline - Fax Number	01603 214517
Helpline - Minicom/Textphone (For customers with hearing impairments)	0845 606 7245
Helpline - Address	National Express East Anglia Customer Services Centre 112 - 114 Prince of Wales Road Norwich NR1 1NS
Helpline - Web Address	www.nationalexpress.com
Helpline - Email Address	nxea.assistedtravel@nationalexpress.com
Helpline - Note	Closed on Christmas Day and Boxing Day
Customer Help Points	No
Staff Help	No
Accessible Ticket Machines	No
Accessible Ticket Office Counter	No
Induction Loop	Yes
Ramp for Train Access	Yes
Ramp for Train Access - Note	If you need assistance we recommend that you book at least 24 hours in advance of travel.
Accessible Taxis	No
Accessible Taxis - Note	Details of nearest taxis are shown on station information poster
Accessible Public Telephones	No
National Key Toilets	No
Step Free Access Coverage	Partial station
Step Free Access Coverage - Note	London bound only
Impaired Mobility Set Down	No
Disabled Parking	Yes
Number of Disabled Parking Spaces	2
Accessible Car Park Equipment	No
Wheelchairs	No

Transport Links ^ Top

Service

Details

Minimum Connection Time (mins)

Cycle Storage Availability

Yes

Cycle Storage

Cycle Storage Sheltered

Yes

Cycle Storage CCTV

Yes

Cycle Storage Location

station forecourt and both platforms

Car Park: Station Car Park

Operator	National Car Parks Ltd
Primary Phone Number	0845 050 7080
Web Address	www.ncp.co.uk
Email Address	customer.service@ncp.co.uk
Open	Monday-Friday 24 hours Saturday 24 hours Sunday 24 hours
Spaces	546
Charges	£6.00 peak, £3.00 off peak, £25.00 weekly, £96.00 monthly, £1,000.00 annually
Notes	Reduced daily parking after 1600 (Monday to Friday) £2.00 Saturday all day £2.00 Sunday all day £1.00

Car Park: Premium Bay

Operator	National Car Parks Ltd
Primary Phone Number	0845 050 7080
Spaces	13
Charges	£1,250.00 annually

Location for Rail Replacement Services

Substitute buses services stop at Station entrance

Taxi Rank

Yes

Taxi Rank - Note

In front of station.

Bus Services

Yes

Bus Services - Note

Local buses at front of station

Metro Services

Car Hire

Cycle Hire

Local Transport Link

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