Last updated:Today at 20:04
Train companies affected:Greater Anglia
Last updated:Today at 19:55
Train companies affected:CrossCountry, Great Northern, Greater Anglia, Thameslink
Last updated:Today at 16:26
Train companies affected:National Rail
Brockenhurst station, Station Approach, Brockenhurst, Hampshire, SO42 7TW
The lifts are out of order at Brockenhurst station.
The ticket office is located by the main entrance.
Ticket Vending Machines are located by the main entrance and by the entrance on platform 4.
Yes
Available
All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details
Available
Yes
Yes
Yes
Brockenhurst ticket office can issue new smartcards and sell tickets to smartcards including Flexi Seasons.
Staff help available until 22:00 daily
Yes
Customer Help points are located on every platform
Please contact our Customer Service Centre on 0345 6000 650
Unavailable
Opening times are for the Lost Property office at London Waterloo. There is no Lost Property office at Brockenhurst.
Yes
There are Help Points
Announcements are made both visually and audibly
Induction loops are at designated listening areas
Step-free access to all platforms - may include long or steep ramps. Access between platforms may be via the street.
Step-free category B1 station. Step-free access to all platforms - may include long or steep ramps. Access between platforms may be via the street. Lifts to all platforms from Ticket Office entrance. No lift access to or from entrance and exit on the other side.
Unavailable
Available
All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details
Available
Yes
Available
Available
Accessible toilets are located on Platform 1+2.
Both Platforms. Waiting rooms are heated and seating complies with the Code of Practice. The waiting room on platforms 3/4 closes at 1600.
Available
Unavailable
There are tactile warnings on all platforms
Unavailable
Unavailable
6 spaces
Parking is chargeable for all vehicles except registered Blue Badge holders.
No
Staff help available until 22:00 daily
Yes
Customer Help points are located on every platform
24 hours a day, except Christmas Day and Boxing Day
Assistance from station staff is available to customers boarding and alighting trains, and moving through this station - at all times trains are running. Please make yourself known to staff at the Ticket Gateline. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - our staff will do their best to assist you onto your preferred train.
There are Help Points
Available
The toilets are located on all the platforms. Toilets on Platforms 1/2 are open 06:00 - 21:00, and toilets on Platforms 3/4 are open 06:00 - 17:00. The National key toilets are located on Platforms 1/2; these toilets are operated by a radar key. A radar key is available from station staff upon request.
Available
Accessible toilets are located on Platform 1+2.
Available
Baby changing facilities in accessible toilet.
Both Platforms. Waiting rooms are heated and seating complies with the Code of Practice. The waiting room on platforms 3/4 closes at 1600.
Available
236 spaces
6 spaces
Parking is chargeable for all vehicles except registered Blue Badge holders.
No
Unavailable
Yes
Parking charges apply
RingGo Code 2016.
Hourly rate available from 1200 from RingGo ONLY.
Bank Holiday £4.30.
Off-Peak from 1200 Monday to Friday.
Weekend ticket available from 0001 Friday until 0359 Tuesday £12.90.
Blue Badge parking
Parking spaces for Blue Badge holders are available at many of our stations. A valid European Blue Parking Badge must be clearly displayed when you park in a disabled parking space.
Parking is complimentary for Blue Badge holders who register via the link below. Where there are blue-badge parking spaces in short stay areas, charges do not apply but you must not park for longer than 20 minutes.
Available
Vending machines
No
Available
122 spaces
Stands & Racks
Yes
Yes
Cyclexperience Bicycle Hirewww.newforestcyclehire.co.uk/Brockenhurst StationBrockenhurstHAMPSHIRESO42 7TW
Station forecourt, ticket office entrance.
Yes
Information to plan your onward journey is available in a printable format here
Cyclexperience Bicycle Hirewww.newforestcyclehire.co.uk/Brockenhurst StationBrockenhurstHAMPSHIRESO42 7TW