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Station Facilities: Cambridge (CBG)
Managed by National Express East Anglia
Station Road Cambridge
CB1 2JW
Last changed: 16:19 on 28 May 2008
Current Station Information ^ Top
| Service | Details |
|---|---|
| TrainTracker Phone Number | 0871 200 49 50 |
| TrainTrackerText | Text dep CBG to 84950 |
| Live Departures | Live departures for this station |
| Live Arrivals | Live arrivals for this station |
| Live Departures and Arrivals | Live departures and arrivals |
Staffing ^ Top
| Service | Details |
|---|---|
| Staffing Level | Full Time |
| Staffing Hours | Monday-Friday 24 hours Saturday 24 hours Sunday 24 hours |
| CCTV | Yes |
Information Systems ^ Top
| Service | Details |
|---|---|
| Staffed Information Point | No |
Ticket Buying and Collection ^ Top
| Service | Details | ||||
|---|---|---|---|---|---|
| Ticket Office | Monday-Friday 05:10-23:00 Saturday 05:10-23:00 Sunday 07:00-22:55 | ||||
| Self Service Ticket Machines | No | ||||
| Collection of Pre-purchased Tickets | Yes | ||||
| Collection of Pre-purchased Tickets - Details |
| ||||
| Telesales | Monday-Friday 08:00-22:00 Saturday 09:00-18:00 Sunday 09:00-18:00 | ||||
| Telesales - Primary Phone Number | 0845 600 7245 | ||||
| Telesales - Fax Number | 01603 214517 | ||||
| Telesales - Primary Textphone Number | 0845 606 7245 | ||||
| Telesales - Address | National Express Customer Contact Centre 112 - 114 Prince of Wales Road Norwich NR1 1NS | ||||
| Telesales - Web Address | http://www.nationalexpress.com | ||||
| Telesales - Note | Closed on Christmas Day and Boxing Day | ||||
| Oyster PrePay | No | ||||
| Penalty Fares | Penalty fares do not apply to passengers travelling to or from this station on services operated by East Midlands Trains. Some of the National Express East Anglia routes serving Cambridge station are not designated Penalty Fare routes. |
General Services Information ^ Top
| Service | Details |
|---|---|
| Customer Service | Monday-Friday 08:00-22:00 Saturday 09:00-18:00 Sunday 09:00-18:00 |
| Customer Service - Primary Phone Number | 0845 600 7245 |
| Customer Service - Fax Number | 01603 214517 |
| Customer Service - Primary Textphone Number | 0845 606 7245 |
| Customer Service - Address | National Express Customer Contact Centre 112 - 114 Prince of Wales Road Norwich NR1 1NS |
| Customer Service - Web Address | http://www.nationalexpress.com |
| Customer Service - Email Address | nxea.customerrelations@nationalexpress.com |
| Customer Service - Note | Closed on Christmas Day and Boxing Day |
| Left Luggage | No |
| Lost Property | Monday-Friday 08:00-22:00 Saturday 09:00-18:00 Sunday 09:00-18:00 |
| Lost Property - Primary Phone Number | 0845 600 7245 |
| Lost Property - Fax Number | 01603 214517 |
| Lost Property - Primary Textphone Number | 0845 606 7245 |
| Lost Property - Address | National Express Customer Contact Centre 112 - 114 Prince of Wales Road Norwich NR1 1NS |
| Lost Property - Email Address | nxea.lostproperty@nationalexpress.com |
| Lost Property - Note | Closed on Christmas Day and Boxing Day |
| British Transport Police - Phone Number | 0800 40 50 40 |
Station Facilities ^ Top
| Service | Details |
|---|---|
| First Class Lounge | No |
| Seating Area | Yes |
| Waiting Rooms | To be confirmed by station operator |
| Women-Only Waiting Room | Yes |
| Trolleys | No |
| Refreshment Facilities | Yes |
| Toilets | Yes |
| Baby Changing | Yes |
| Pay Phone | Yes - |
| Public WiFi | No |
| Public WiFi - Note | Find WiFi Hotspots around Cambridge station |
| Web Kiosk | No |
| Post Box | Yes |
| Tourist Information Office | Yes |
| Bureau de Change | No |
| Shops | Yes |
Accessibility ^ Top
| Service | Details |
|---|---|
| Helpline | Monday-Friday 07:00-21:00 Saturday 08:00-17:00 Sunday 08:00-17:00 |
| Helpline - Primary Phone Number | 0800 028 28 78 |
| Helpline - Fax Number | 01603 214517 |
| Helpline - Primary Textphone Number | 0845 606 7245 |
| Helpline - Address | National Express Customer Contact Centre 112 - 114 Prince of Wales Road Norwich NR1 1NS |
| Helpline - Web Address | http://www.nationalexpress.com |
| Helpline - Email Address | nxea.assistedtravel@nationalexpress.com |
| Helpline - Note | Closed on Christmas Day and Boxing Day |
| Customer Help Points | To be confirmed by station operator |
| Staff Help | Yes |
| Accessible Ticket Machines | To be confirmed by station operator |
| Accessible Ticket Office Counter | To be confirmed by station operator |
| Induction Loop | Yes |
| Ramp for Train Access | To be confirmed by station operator |
| Ramp for Train Access - Note | If you need assistance we recommend that you book at least 24 hours in advance of travel. |
| Accessible Taxis | To be confirmed by station operator |
| Accessible Taxis - Note | Details of nearest taxis are shown on station information poster |
| Accessible Public Telephones | To be confirmed by station operator |
| National Key Toilets | Yes |
| National Key Toilets - Note | During opening hours of the station shown above |
| Step Free Access Coverage | Whole station |
| Imparied Mobility Set Down | No |
| Imparied Mobility Set Down - Note | RADAR |
| Disabled Parking | Yes |
| Disabled Parking - Note | Parking is free for disabled customers parking in disabled spaces displaying a valid International Blue Badge |
| Number of Disabled Parking Spaces | 7 |
| Accessible Car Park Equipment | To be confirmed by station operator |
| Wheelchairs | No |
Transport Links ^ Top
| Service | Details | ||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Minimum Connection Time (mins) | 10 | ||||||||||||
| Cycle Storage Availability | Yes | ||||||||||||
| Cycle Storage | 333 | ||||||||||||
| Cycle Storage Sheltered | No | ||||||||||||
| Cycle Storage CCTV | Yes | ||||||||||||
| Cycle Storage Location | Station forecourt and Pay & Display Car Park | ||||||||||||
| Car Park: |
| ||||||||||||
| Location for Rail Replacement Services | Substitute buses services stop on Station Forecourt | ||||||||||||
| Taxi Rank | Yes | ||||||||||||
| Taxi Rank - Note | infront of station | ||||||||||||
| Bus Services | Yes | ||||||||||||
| Bus Services - Note | tour buses from outside station/ normal buses from outside station | ||||||||||||
| Metro Services | No | ||||||||||||
| Car Hire | Yes | ||||||||||||
| Car Hire - Note | HERTZ | ||||||||||||
| Cycle Hire | Yes | ||||||||||||
| Local Transport Link | Plan your journey to and from the station with Traveline |
