Newbury (NBY)
Newbury station, Station Approach, Newbury, Berkshire, RG14 5DG
Station Information
Ticket Office
Opening Hours
- Opening Hours,Monday to Friday: 06:00 - 20:00
- Opening Hours,Saturday: 07:00 - 19:00
- Opening Hours,Sunday: 08:30 - 17:00
Please note: Reservations and tickets requiring reservations can only be sold between 09:00 and 17:00
Location
At station entrance
Ticket Machines
Yes
Collect tickets bought online
- Collect tickets at Ticket Machine
Accessible ticket machines
Available
Height adjusted ticket office counter
Available
Induction loop
Yes
Smartcards
Smartcards issued at this station
Yes
Smartcard tickets
- No
Smartcard validators
Yes
Smartcard note
Smartcard Accepted
Information Available
- Yes - from help point
Customer Information
- Departure Screens
- Live service information
Information Services Opening Times
- Information Services Opening Times,Monday to Friday: 06:00 - 21:00
- Information Services Opening Times,Saturday: 06:00 - 20:00
- Information Services Opening Times,Sunday: 08:50 - 17:50
Staff Help Available
- Staff Help Available,Monday to Friday: 06:00 - 21:00
- Staff Help Available,Saturday: 06:00 - 20:00
- Staff Help Available,Sunday: 08:50 - 17:50
Meeting point: Platform 2 waiting room.
Customer Help Points
Yes
Customer Services Notes
Please visit GWR Help & Support. Or contact our social media team @gwrhelp.
Left Luggage
Unavailable
Lost Property
Available
Whether you’ve lost something on one of our trains or at a station, we’ll do our best to find it for you.
Once we’ve got your details, we’ll start looking. Although it can take up to a week for things to reach us.
Register your lost item here
CCTV at the Station
Yes
Help Point location
There are Help Points
Live service information
Announcements are made both visually and audibly
Induction loop availability
Induction loops are at designated listening areas
Station Accessibility
Step-free access
This station has step-free access to all platforms / the platform.
Step Free Category A Station - This station has step free access to all platforms via lifts and an overbridge to the West of the main station buildings.
Ticket barriers and gates
Available
Accessible ticket machines
Available
Height adjusted ticket office counter
Available
Induction loop
Yes
Ramp for train access
Available
Accessible Toilets
Available
Accessible toilet opening and closing times are the same as the staffing hours of the station.
The radar key is available from station staff.
Waiting rooms
- Waiting rooms,Monday to Friday: 06:15 - 19:45
- Waiting rooms,Saturday: 08:30 - 17:30
- Waiting rooms,Sunday: 06:15 - 20:20
Seating area
Available
Wheelchairs available
Available
Tactile paving on platform edges
There are tactile warnings on all platforms
Getting to and from the station
Accessible taxis here
Available
Accessible taxis are available. Please request staff assistance.
Impaired mobility set down/pick-up point available
Available
Set- Down / Pick up Points are available at the station entrance
Accessible spaces
Not Specified
Accessible car park equipment
Yes
Parking is free for valid blue badge holders.
Staff Help
Staff help available
- Staff help available,Monday to Friday: 06:00 - 21:00
- Staff help available,Saturday: 06:00 - 20:00
- Staff help available,Sunday: 08:50 - 17:50
Meeting point: Platform 2 waiting room.
Customer Help Points
Yes
Helpline
Available
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Help Point location
There are Help Points
Toilets
Available
The toilets are located on Platforms 1 and 2. The National key toilets are operated by a RADAR key. The RADAR key is available from station staff upon request.
Accessible Toilets
Available
Accessible toilet opening and closing times are the same as the staffing hours of the station.
The radar key is available from station staff.
Baby Changing
Available
Waiting Rooms
- Waiting Rooms,Monday to Friday: 06:15 - 19:45
- Waiting Rooms,Saturday: 08:30 - 17:30
- Waiting Rooms,Sunday: 06:15 - 20:20
Seating Area
Available
Car Parking Availability
- Car Parking Availability,Monday to Friday: Available
- Car Parking Availability,Saturday: Available
- Car Parking Availability,Sunday: Available
Spaces
84 spaces
Accessible car park equipment
Yes
Parking is free for valid blue badge holders.
Impaired mobility set down/pick up points available
Available
Set- Down / Pick up Points are available at the station entrance
Car park CCTV
No
Notes
Find out more about car parking at this station.
Refreshment Facilities
Available
Coffee shop
Shops
Available
Coffee shop
Public Telephones
No
Public Wi-Fi
Available
Connect to "GWR Free Station WiFi"
Bicycle Storage
Spaces
300 spaces
Type of Storage
Stands
Sheltered
Yes
CCTV
Yes
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
Bus Stop outside of the Station on Station Road adjacent to Platform 1.
Taxi rank is available at the station entrance if you require an accessible taxi please approach a member of staff.
Information to plan your onward journey is available in a printable format here
Find out more about links from GWR stations to airports.
