Stations & Destinations

Station Facilities: Southend East (SOE)

Managed by c2c

Riviera Drive
Southend on Sea
Essex

SS2 6AE

Last changed: 09:03 on 20 Apr 2009

Current Station Information
Staffing
Information Systems
Ticket Buying and Collection
General Services
Station Facilities
Accessibility
Transport Links
Local Area Map^New!
Local Bus Map^New!

Current Station Information ^ Top

Service	Details
Opening Hours	Monday-Friday 05:15-20:30 Saturday 06:15-15:40 Sunday 06:15-15:40
TrainTracker Phone Number	0871 200 49 50
TrainTrackerText	Text dep SOE to 84950
Live Departures	Live departures for this station
Live Arrivals	Live arrivals for this station
Live Departures and Arrivals	Live departures and arrivals

Staffing ^ Top

Service	Details
Staffing Level	Part Time
Staffing Hours	Monday-Friday 05:15-20:30 Saturday 06:15-15:40 Sunday 06:15-15:40
CCTV	Yes
CCTV - Coverage	Within station

Information Systems ^ Top

Service	Details
Passenger Information Services	Departure screens Announcements
Help Point/Phone	Recorded information Staffed response
Staffed Information Point	No

Ticket Buying and Collection ^ Top

Service	Details
Ticket Office	Monday-Friday 05:15-20:30 Saturday 06:15-15:40 Sunday 06:15-15:40
Self Service Ticket Machines	Yes
Collection of Pre-purchased Tickets	No
Telesales	Monday-Friday 08:00-20:00 Saturday 08:00-20:00 Sunday 08:00-20:00
Telesales - Web Address	www.c2c-online.co.uk
Oyster PrePay	No
Penalty Fares	Penalty Fares apply to journeys from Southend East station when travelling with: c2c

General Services Information ^ Top

Service	Details
Customer Service	Monday-Friday 08:30-17:00
Customer Service - Primary Phone Number	08456 014 873
Customer Service - Fax Number	01603 214 517
Customer Service - Minicom/Textphone (For customers with hearing impairments)	08457 125 988
Customer Service - Address	c2c FREEPOST ADM3968 Southend SS1 1ZS
Customer Service - Web Address	www.c2c-online.co.uk
Customer Service - Email Address	c2c.customerrelations@nationalexpress.com
Left Luggage	No
Lost Property	Monday-Friday 09:00-17:00
Lost Property - Primary Phone Number	01702 357 699
Lost Property - Email Address	lostproperty@c2crail.co.uk
British Transport Police - Phone Number	0800 40 50 40

Station Facilities ^ Top

Service	Details
First Class Lounge	No
Seating Area	Yes
Waiting Rooms	None
Women-Only Waiting Room	No
Trolleys	No
Refreshment Facilities	No
Toilets	No
Baby Changing	No
Showers	Yes
Pay Phone	Yes - Cards and Coins
Public WiFi	No
Public WiFi - Note	Find WiFi Hotspots around Southend East station
Web Kiosk	No
Post Box	No
Tourist Information Office	No
ATM Machine	No
Bureau de Change	No
Shops	No

Accessibility ^ Top

Service	Details
Helpline	Monday-Saturday 07:00-22:00 Sunday 08:00-17:00
Helpline - Primary Phone Number	01702 357640
Helpline - Minicom/Textphone (For customers with hearing impairments)	08457 125 988
Helpline - Address	c2c FREEPOST ADM3968 Southend SS1 1ZS
Helpline - Email Address	c2c.customerrelations@nationalexpress.com
Customer Help Points	Yes
Staff Help	Monday-Friday 06:00-19:30
Accessible Ticket Machines	Yes
Accessible Ticket Office Counter	No
Accessible Ticket Office Counter - Note	Customer Service Staff
Induction Loop	Yes
Ramp for Train Access	Yes
Ramp for Train Access - Note	If you need assistance we recommend that you book at least 24 hours in advance of travel.
Accessible Taxis	No
Accessible Public Telephones	No
National Key Toilets	No
Step Free Access Coverage	No part of station
Step Free Access Coverage - Note	Stairs to all platforms - Use Southend Central
Impaired Mobility Set Down	No
Disabled Parking	No
Accessible Car Park Equipment	No
Wheelchairs	No

Transport Links ^ Top

Service

Details

Minimum Connection Time (mins)

Cycle Storage Availability

Yes

Cycle Storage

Cycle Storage Sheltered

Yes

Cycle Storage CCTV

Yes

Cycle Storage Location

Outside ticket office

Car Park: Station Car Park

Operator	Local Council
Open	Monday-Sunday 24 hours Monday-Friday 24 hours Saturday 24 hours Sunday 24 hours
Spaces	207
Charges	There is no charge for railway users to park their car in this car park
Notes	No marked disabled spaces. Adjacent to ticket office these off street parking spaces for local residents and station users. Car park is usually full by 08.00.

Taxi Rank

Bus Services

Bus Services - Note

‘First' and ‘Arriva' operate a network of frequent local bus routes around Southend city and to nearby towns. For route maps and timetables: www.firstgroup.com/ukbus and www.arrivabus.co.uk

Buy a Southend PLUSBUS ticket with your train ticket, for discount price unlimited bus travel around the town. For details: www.plusbus.info

The nearest bus stops are located on Southchurch Road - about 5 minutes walk from the station.

Metro Services

Car Hire

Cycle Hire

Local Transport Link

Plan your journey to and from the station with Traveline