Station Facilities: Swansea (SWA)
Managed by Arriva Trains Wales
Swansea High Street Station, High Street, Swansea
SA1 1NU
Last changed: 14:46 on 10 Apr 2009
Current Station Information ^ Top
| Service | Details |
|---|---|
| Opening Hours | Monday-Friday 00:00-01:00, 02:10-02:25, 03:00-00:00 Saturday 03:00-00:00 Sunday 07:00-00:00 |
| TrainTracker Phone Number | 0871 200 49 71 |
| TrainTrackerText | Text dep SWA to 84950 |
| Live Departures | Live departures for this station |
| Live Arrivals | Live arrivals for this station |
| Live Departures and Arrivals | Live departures and arrivals |
Staffing ^ Top
| Service | Details |
|---|---|
| Staffing Level | Full Time |
| Staffing Hours | Monday-Sunday 24 hours |
| CCTV | Yes |
Information Systems ^ Top
| Service | Details |
|---|---|
| Staffed Information Point | Yes |
Ticket Buying and Collection ^ Top
| Service | Details | ||||
|---|---|---|---|---|---|
| Ticket Office | Monday-Friday 05:15-20:00 Saturday 06:15-20:00 Sunday 08:00-20:00 | ||||
| Self Service Ticket Machines | Yes | ||||
| Collection of Pre-purchased Tickets | Yes | ||||
| Collection of Pre-purchased Tickets - Details |
| ||||
| Telesales | No | ||||
| Oyster PrePay | No | ||||
| Penalty Fares | Penalty Fares do not apply when travelling from Swansea station. |
General Services Information ^ Top
| Service | Details |
|---|---|
| Customer Service | Monday-Saturday 08:00-20:00 Sunday 11:00-20:00 |
| Customer Service - Primary Phone Number | 0845 6061 660 |
| Customer Service - Fax Number | 029 2064 5349 |
| Customer Service - Address | St Mary's House, 47 Penarth Road Cardiff CF10 5DJ |
| Customer Service - Web Address | www.arrivatrainswales.co.uk |
| Customer Service - Email Address | customer.relations@arrivatrainswales.co.uk |
| Left Luggage | No |
| Lost Property | Yes |
| Lost Property - Primary Phone Number | 0845 6061 660 |
| Lost Property - Web Address | www.arrivatrainswales.co.uk |
| Lost Property - Email Address | customer.relations@arrivatrainswales.co.uk |
| Lost Property - Note |
Contact nearest staffed station or Customer Relations |
| British Transport Police - Phone Number | 0800 40 50 40 |
Station Facilities ^ Top
| Service | Details |
|---|---|
| First Class Lounge | No |
| Seating Area | Yes |
| Waiting Rooms | Available |
| Women-Only Waiting Room | No |
| Trolleys | Yes |
| Refreshment Facilities | Yes |
| Toilets | Yes |
| Baby Changing | Yes |
| Showers | Yes |
| Pay Phone | Yes - Cards and Coins |
| Public WiFi | No |
| Public WiFi - Note | Find WiFi Hotspots around Swansea station |
| Web Kiosk | No |
| Post Box | No |
| Tourist Information Office | Yes |
| ATM Machine - Opening Hours | Monday-Friday 24 hours Saturday 24 hours Sunday 24 hours |
| Bureau de Change | No |
| Shops | Yes |
Accessibility ^ Top
| Service | Details |
|---|---|
| Helpline | Monday-Sunday 08:00-20:00 |
| Helpline - Primary Phone Number | 08453 003 005 |
| Helpline - Minicom/Textphone (For customers with hearing impairments) | 08457 585 469 |
| Helpline - Note |
Disabled Persons Protection Policy available by post. |
| Customer Help Points | No |
| Staff Help | Monday-Friday 00:00-01:00, 02:10-02:25, 03:00-00:00 Saturday 03:00-00:00 Sunday 07:00-00:00 |
| Accessible Ticket Machines | Yes |
| Accessible Ticket Office Counter | Yes |
| Induction Loop | No |
| Ramp for Train Access | Yes |
| Ramp for Train Access - Note |
If you need assistance we recommend that you book at least 24 hours in advance of travel. |
| Accessible Taxis | Yes |
| Accessible Taxis - Note |
taxi rank is situated adjacent to the station |
| Accessible Public Telephones | Yes |
| Accessible Public Telephones - Note |
on concourse |
| National Key Toilets | No |
| Step Free Access Coverage | Whole station |
| Impaired Mobility Set Down | No |
| Disabled Parking | Yes |
| Number of Disabled Parking Spaces | |
| Accessible Car Park Equipment | No |
| Wheelchairs | Yes |
Transport Links ^ Top
| Service | Details | ||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Minimum Connection Time (mins) | 7 | ||||||||||||||
| Cycle Storage Availability | Yes | ||||||||||||||
| Cycle Storage | 0 | ||||||||||||||
| Cycle Storage Sheltered | To be confirmed by station operator | ||||||||||||||
| Cycle Storage CCTV | No | ||||||||||||||
| Cycle Storage Location | on Platform 1 | ||||||||||||||
| Car Park: Mariners Road |
| ||||||||||||||
| Location for Rail Replacement Services |
At the station entrance | ||||||||||||||
| Taxi Rank | Yes | ||||||||||||||
| Taxi Rank - Note |
Taxi rank is situated adjacent to the station | ||||||||||||||
| Bus Services | Yes | ||||||||||||||
| Bus Services - Note |
'First' operate a network of daily, frequent bus routes around the city and also to nearby towns and villages. For route maps and timetables: www.firstgroup.com/ukbus Frequent bus routes serve stops on the High Street (at the front of the rail station) going to the city centre and also the Quadrant Bus Station (for interchange onto all other routes). Buy a Swansea PLUSBUS ticket with your train ticket, for discount price unlimited bus travel around the city. For details: www.plusbus.info
| ||||||||||||||
| Metro Services | No | ||||||||||||||
| Car Hire | No | ||||||||||||||
| Cycle Hire | No | ||||||||||||||
| Local Transport Link | Plan your journey to and from the station with Traveline |
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