Stations & Destinations

Station Facilities: Worcester Foregate Street (WOF)

Rail Station
Forgate Street
Worcester
Worcestershire

WR1 1DB

Last changed: 09:17 on 20 Apr 2009

Current Station Information
Staffing
Information Systems
Ticket Buying and Collection
General Services
Station Facilities
Accessibility
Transport Links
Local Area Map^New!
Local Bus Map^New!

Current Station Information ^ Top

Service	Details
Opening Hours	Sunday 09:10-16:45 Monday-Saturday 06:10-19:00 Monday-Friday 06:10-19:00 Saturday 06:10-19:00
TrainTracker Phone Number	0871 200 49 50
TrainTrackerText	Text dep WOF to 84950
Live Departures	Live departures for this station
Live Arrivals	Live arrivals for this station
Live Departures and Arrivals	Live departures and arrivals

Staffing ^ Top

Service	Details
Staffing Level	Part Time
Staffing Hours	Monday-Friday 06:10-19:00 Saturday 06:10-19:00 Sunday 09:10-16:45
CCTV	Yes

Information Systems ^ Top

Service	Details
Staffed Information Point	No

Ticket Buying and Collection ^ Top

Service

Details

Ticket Office

Monday-Friday 06:10-19:00 Saturday 06:10-19:00 Sunday 09:10-16:45

Self Service Ticket Machines

Yes

Collection of Pre-purchased Tickets

Yes

Collection of Pre-purchased Tickets - Details

From Ticket Office Counter	No
From Ticket Machine	Yes
Machine description	A Ticket Vending Machine is located in the Booking Hall.

Telesales

Monday-Friday 08:00-20:00 Saturday 08:00-20:00 Sunday 08:00-20:00

Telesales - Primary Phone Number

08705 125 240

Oyster PrePay

Penalty Fares

Penalty Fares apply to journeys from Worcester Foregate Street station when travelling with:

London Midland

Penalty Fares do not apply if travelling with:

First Great Western
CrossCountry

General Services Information ^ Top

Service	Details
Customer Service	Monday-Friday 07:00-19:00 Saturday 08:00-16:00 Sunday 08:00-16:00
Customer Service - Primary Phone Number	0121 634 2040
Customer Service - Address	London Midland Customer Relations Manager PO Box 4323 Birmingham B2 4JB
Customer Service - Email Address	comments@londonmidland.com
Customer Service - Note	We are open from 07:00 to 19:00 Monday to Friday and 08:00 to 16:00 on Saturdays, Sundays and all Bank Holidays except Christmas Day. A recorded message service is available outside of these hours.
Left Luggage	No
Left Luggage - Note	None
Lost Property	No
Lost Property - Note	None
British Transport Police - Phone Number	0800 40 50 40

Station Facilities ^ Top

Service	Details
First Class Lounge	No
Seating Area	Yes
Waiting Rooms	Available
Women-Only Waiting Room	No
Trolleys	No
Refreshment Facilities	Yes
Toilets	Yes
Baby Changing	No
Showers	Yes
Pay Phone	Yes - Cards and Coins
Public WiFi	No
Public WiFi - Note	Find WiFi Hotspots around Worcester Foregate Street station
Web Kiosk	No
Post Box	No
Tourist Information Office	Yes
ATM Machine	No
Bureau de Change	No
Shops	No

Accessibility ^ Top

Service	Details
Helpline	Yes
Helpline - Primary Phone Number	0800 0924260
Helpline - Fax Number	0121 654 1234
Helpline - Minicom/Textphone (For customers with hearing impairments)	0845 707 8051
Helpline - Address	London Midland Customer Relations Team PO Box 4323 Birmingham B2 4JB
Helpline - Email Address	comments@londonmidland.com
Helpline - Note	Our ‘Disabled People’s Protection Policy’ (DPPP) sets out our approach to meeting the requirements of the Department for Transport’s Code of Practice, ‘Train & Station Services for Disabled Passengers’ and describes the arrangements for implementing our Policy. Copies are available at our larger, staffed stations or via our APRS line and website.
Customer Help Points	No
Staff Help	No
Accessible Ticket Machines	No
Accessible Ticket Office Counter	No
Accessible Ticket Office Counter - Note	1 to 1 contact with ticket office staff
Induction Loop	Yes
Ramp for Train Access	Yes
Ramp for Train Access - Note	If you need assistance we recommend that you book at least 24 hours in advance of travel.
Accessible Taxis	No
Accessible Public Telephones	No
National Key Toilets	No
Step Free Access Coverage	Whole station
Step Free Access Coverage - Note	Accessible lifts to both platforms. Alternatively 49 steps to platform 1 and 49 steps to platform 2. Second station entrance by lift - outside subway. Information offices on both platforms - step free on platform 1, 1 step to platform 2 (Information Office).
Impaired Mobility Set Down	No
Disabled Parking	No
Accessible Car Park Equipment	No
Wheelchairs	No

Transport Links ^ Top

Service	Details
Minimum Connection Time (mins)	7
Cycle Storage Availability	Yes
Cycle Storage	0
Cycle Storage Sheltered	To be confirmed by station operator
Cycle Storage CCTV	No
Location for Rail Replacement Services	Picks up/sets down on Foregate Street (on either side of the road)
Taxi Rank	Yes
Bus Services	Yes
Bus Services - Note	‘First' operates a network of frequent local bus routes around Worcester city and to nearby towns. For route maps and timetables: www.firstgroup.com/ukbus Buy a Worcester PLUSBUS ticket with your train ticket, for discount price unlimited bus travel around the town. For details: www.plusbus.info Bus stops are located on Foregate Street for some services. The Bus Station is about 5 minutes walk from Foregate Street station.
Metro Services	No
Car Hire	No
Cycle Hire	No
Local Transport Link	Plan your journey to and from the station with Traveline