Stations & Destinations

Station Facilities: York (YRK)

Station Road
York

YO24 1AB

Last changed: 08:51 on 6 May 2009

Current Station Information
Staffing
Information Systems
Ticket Buying and Collection
General Services
Station Facilities
Accessibility
Transport Links
Local Area Map^New!
Local Bus Map^New!

Current Station Information ^ Top

Service	Details
Opening Hours	Monday-Friday 24 hours Saturday 24 hours Sunday 24 hours
TrainTracker Phone Number	0871 200 49 99
TrainTrackerText	Text dep YRK to 84950
Live Departures	Live departures for this station
Live Arrivals	Live arrivals for this station
Live Departures and Arrivals	Live departures and arrivals

Staffing ^ Top

Service	Details
Staffing Level	Full Time
Staffing Hours	Monday-Friday 24 hours Saturday 24 hours Sunday 24 hours
CCTV	Yes

Information Systems ^ Top

Service	Details
Passenger Information Services	Departure screens Arrival screens Announcements
Staffed Information Point	Yes

Ticket Buying and Collection ^ Top

Service

Details

Ticket Office

Monday-Friday 05:30-22:15 Saturday 05:30-22:15 Sunday 07:30-22:10

Ticket Office - Note

Advance tickets & reservations only allowed during the following hours : Monday - Saturday 0800 - 19:45; Sunday 09:00 - 19:45

Self Service Ticket Machines

Yes

Collection of Pre-purchased Tickets

Yes

Collection of Pre-purchased Tickets - Details

From Ticket Office Counter	No
From Ticket Machine	Yes
Machine description	11 Self-service machines issuing tickets for immediate travel, or collection of pre-booked tickets. 2 machines taking Cash/Card are located on the Station concourse outside the Travel Centre and are available outside the Ticket Office opening hours.
Machine Location	8 machines inside the travel centre and 3 machine's on station concourse.

Telesales

Monday-Sunday 08:00-20:00

Telesales - Primary Phone Number

08457 225 225

Telesales - Address

Baron House Neville Street Newcastle-Upon-Tyne NE1 5DN

Oyster PrePay

Penalty Fares

Penalty Fares do not apply when travelling from York station.

General Services Information ^ Top

Service	Details
Customer Service	Monday-Friday 08:30-17:00
Customer Service - Primary Phone Number	08457 225 333
Customer Service - Fax Number	01904 524 532
Customer Service - Address	Customer Relations National Express East Coast Freepost RRZG-ZZZX-LKXK Newcastle upon Tyne NE1 5DN
Customer Service - Email Address	c.relations@nationalexpress.com
Customer Service - Note	We welcome your feedback, suggestions and ideas to help us to make changes that can develop and grow our business.
Left Luggage	Yes
Left Luggage - Note	Operated by EuropCar on Platform 1
Lost Property	Monday-Friday 09:00-16:00
Lost Property - Primary Phone Number	01302 362175
Lost Property - Note	located at Newark North Gate station. Lost property handed in/found at NXEC stations is kept for 7 days at the station before going to Newark
British Transport Police - Phone Number	0800 40 50 40

Station Facilities ^ Top

Service	Details
First Class Lounge	No
Seating Area	Yes
Waiting Rooms	Available
Women-Only Waiting Room	Yes
Women-Only Waiting Room - Note	On Platform 7/9
Trolleys	Yes
Refreshment Facilities	Yes
Toilets	Yes
Baby Changing	No
Showers	Yes
Pay Phone	Yes - Cards and Coins
Public WiFi	Yes
Public WiFi - Note	Find WiFi Hotspots around York station
Web Kiosk	No
Post Box	Yes
Tourist Information Office - Opening Hors	Monday-Friday 09:00-18:00 Saturday 09:00-18:00 Sunday 10:00-17:00
Tourist Information Office - Note	Situated on the Main Concourse
ATM Machine	Yes
Bureau de Change	No
Shops	Yes

Accessibility ^ Top

Service	Details
Helpline	No
Customer Help Points	Yes
Staff Help	Monday-Sunday 24 hours
Accessible Ticket Machines	Yes
Accessible Ticket Machines - Note	DDA machine available on the main concourse inside and outside the travel centre.
Accessible Ticket Office Counter	Yes
Accessible Ticket Office Counter - Note	DDA compliant counter is available during Travel Centre opening times
Induction Loop	Yes
Ramp for Train Access	Yes
Ramp for Train Access - Note	If you need assistance we recommend that you book at least 24 hours in advance of travel.
Accessible Taxis	Yes
Accessible Taxis - Note	No advance booking is required but it will reduce the waiting time for a wheelchair access Taxi
Accessible Public Telephones	Yes
National Key Toilets	Yes
Step Free Access Coverage	Whole station
Step Free Access Coverage - Note	Lifts and level access to all platforms. Lift available from station concourse (platform 3) to platforms 5 -11. Customer assistance available 'Call for Aid' button by taxi rank at front of station. No level access to National Rail Museum via platforms 10/11, exit at front of station and around Station Hotel.
Impaired Mobility Set Down	Yes
Disabled Parking	Yes
Number of Disabled Parking Spaces
Accessible Car Park Equipment	Yes
Wheelchairs	Yes

Transport Links ^ Top

Service

Details

Minimum Connection Time (mins)

Cycle Storage Availability

Yes

Cycle Storage

446

Cycle Storage Sheltered

Partial

Cycle Storage CCTV

Yes

Cycle Storage Location

Platform 1

Car Park: Station Car Park

Operator	National Express East Coast
Open	Monday-Friday 24 hours Saturday 24 hours Sunday 24 hours
Spaces	679
Charges	Evenings £4.00 off peak, £1 per hour, £13.00 daily, £52.00 weekly, £182.00 monthly, £468.00 three-monthly, £1404.00 annually
Notes	Long Stay Car Park is usually full by 0800 Tuesday - Thursday inclusive. A Weekend offer is available from Friday (from 0600 hrs) through until Monday (until 2359 hrs) at £20.00 inclusive.

Location for Rail Replacement Services

Rail Replacement Coaches leave from the front of the station.

Taxi Rank

Yes

Taxi Rank - Note

York is a major station with taxis usually available on a rank. Advance booking is not normally necessary or even possible, unless arriving early in the morning or late at night. Operators who accept bookings inc.Station Taxis 01904 623332

Bus Services

Yes

Bus Services - Note

'First' operate a network of daily, frequent bus routes around the city and also to nearby towns and villages. For route maps and timetables: www.firstgroup.com/ukbus

'Transdev York' operate a number of other routes around the city. For details: www.transdevyork.co.uk

Buy a York PLUSBUS ticket with your train ticket, for discount price unlimited bus travel around town. For details: www.plusbus.info

Bus stops are located outside the front of the station for frequent services to the City centre and various other destinations (including the University Heslington Hall - on 'ftr' route 4).

Metro Services

Car Hire

Yes

Car Hire - Note

Available from EuropCar on Platform1 or Hertz next to ladies toilets on Platform 3.

Cycle Hire

Yes

Cycle Hire - Note

Available from EuropCar office on Platform 1.

Local Transport Link

Plan your journey to and from the station with Traveline