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Station Facilities: Alexandra Palace (AAP)
Managed by First Capital Connect
Station Road Wood Green Greater London
N22 7ST
Last changed: 16:19 on 28 May 2008
Current Station Information ^ Top
| Service | Details |
|---|---|
| TrainTracker Phone Number | 0871 200 49 50 |
| TrainTrackerText | Text dep AAP to 84950 |
| Live Departures | Live departures for this station |
| Live Arrivals | Live arrivals for this station |
| Live Departures and Arrivals | Live departures and arrivals |
Staffing ^ Top
| Service | Details |
|---|---|
| Staffing Level | Part Time |
| Staffing Hours | Monday-Saturday 06:15-20:00 Sunday 08:15-17:30 |
| CCTV | Yes |
Information Systems ^ Top
| Service | Details |
|---|---|
| Staffed Information Point | Monday-Sunday 24 hours |
Ticket Buying and Collection ^ Top
| Service | Details | ||||||
|---|---|---|---|---|---|---|---|
| Ticket Office | Monday-Saturday 06:15-20:00 Sunday 08:15-17:30 | ||||||
| Self Service Ticket Machines | No | ||||||
| Collection of Pre-purchased Tickets | Yes | ||||||
| Collection of Pre-purchased Tickets - Details |
| ||||||
| Telesales | No | ||||||
| Oyster PrePay | No | ||||||
| Travelcard Zone |
| ||||||
| Penalty Fares | First Capital Connect Only |
General Services Information ^ Top
| Service | Details |
|---|---|
| Customer Service | Yes |
| Customer Service - Primary Phone Number | 0845 026 4700 |
| Customer Service - Fax Number | 0845 676 9904 |
| Customer Service - Primary Textphone Number | 0800 975 1052 |
| Customer Service - Address | Freepost RRBR-REEJ-KTKY FCC Customer Relations PO Box 443 PLYMOUTH PL4 6WP |
| Customer Service - Web Address | http://www.firstcapitalconnect.co.uk |
| Customer Service - Email Address | customer.relations.fcc@firstgroup.com |
| Left Luggage | No |
| Lost Property | Yes |
| Lost Property - Note | Lost property enquiries to 0845 026 4700, open 7 days a week, from 0700 to 2200, except Christmas Day. |
| British Transport Police - Phone Number | 0800 40 50 40 |
Station Facilities ^ Top
| Service | Details |
|---|---|
| First Class Lounge | No |
| Seating Area | Yes |
| Waiting Rooms | To be confirmed by station operator |
| Women-Only Waiting Room | No |
| Trolleys | No |
| Refreshment Facilities | Yes |
| Refreshment Facilities - Note | A small cafe is located on Platform 1. There is no step access to this location. |
| Toilets | No |
| Baby Changing | No |
| Pay Phone | Yes - |
| Public WiFi | No |
| Public WiFi - Note | Find WiFi Hotspots around Alexandra Palace station |
| Web Kiosk | No |
| Post Box | No |
| Tourist Information Office | No |
| Bureau de Change | No |
| Shops | Yes |
| Shops - Note | A small cafe is located on Platform 1. There is no step access to this location. |
Accessibility ^ Top
| Service | Details |
|---|---|
| Helpline | Monday-Sunday 07:00-22:00 Holidays: Christmas Day Closed |
| Helpline - Primary Phone Number | 0800 058 2844 |
| Helpline - Primary Textphone Number | 0800 975 1052 |
| Helpline - Note | The Helpline is available 7 days a week except Christmas Day. |
| Customer Help Points | Monday-Sunday 24 hours |
| Staff Help | No |
| Accessible Ticket Machines | No |
| Accessible Ticket Office Counter | No |
| Accessible Ticket Office Counter - Note | Discretion is shown and assistance is provided where appropriate |
| Induction Loop | Yes |
| Ramp for Train Access | To be confirmed by station operator |
| Ramp for Train Access - Note | If you need assistance we recommend that you book at least 24 hours in advance of travel. |
| Accessible Taxis | No |
| Accessible Public Telephones | No |
| National Key Toilets | No |
| Step Free Access Coverage | Partial station |
| Step Free Access Coverage - Note | The Booking Office is accessible from the street. |
| Imparied Mobility Set Down | No |
| Disabled Parking | No |
| Accessible Car Park Equipment | No |
| Wheelchairs | No |
Transport Links ^ Top
| Service | Details |
|---|---|
| Minimum Connection Time (mins) | 10 |
| Cycle Storage Availability | Yes |
| Cycle Storage | 16 |
| Cycle Storage Sheltered | Partial |
| Cycle Storage CCTV | No |
| Cycle Storage Location | inside booking office, and opposite booking office |
| Location for Rail Replacement Services | During Periods of engineering work, rail replacement buses will pick up and set down as detailed below. Look for buses displaying a yellow banner with the wording Rail Replacement Service. Customers travelling to Hornsey and Harringay should use the local bus routes W3 and 29. Southbound and Northbound will stop at bus stop N/S on the far side of Buckingham Road opposite the station exit. Buses to Harringay will stop at bus stop 29 on the far side of High Road. Exit station turn right and follow Station Road to the junction. Buses to Hornsey will stop at bus stop W3 on the near side of Buckingham Road outside the station exit. For details of engineering work please visit www.firstcapitalconnect.co.uk/changes Heavy luggage, prams, bicycles etc. may not be conveyed on bus services. |
| Taxi Rank | Yes |
| Taxi Rank - Hours | Monday-Sunday 24 hours |
| Taxi Rank - Note | Taxi office located in Booking Hall area. |
| Bus Services | Yes |
| Bus Services - Note | Bus stops are located outside the station in Buckingham Road, or over the walkway on Bedford Road. |
| Metro Services | No |
| Car Hire | No |
| Cycle Hire | No |
| Cycle Hire - Note | The cycle rack is located in the booking hall. |
| Local Transport Link | Plan your journey to and from the station with Traveline |
