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Station Facilities: City Thameslink (CTK)
Managed by First Capital Connect
Ludgate Hill Greater London
EC4M 7JH
Last changed: 16:19 on 28 May 2008
Current Station Information ^ Top
| Service | Details |
|---|---|
| TrainTracker Phone Number | 0871 200 49 50 |
| TrainTrackerText | Text dep CTK to 84950 |
| Live Departures | Live departures for this station |
| Live Arrivals | Live arrivals for this station |
| Live Departures and Arrivals | Live departures and arrivals |
Staffing ^ Top
| Service | Details |
|---|---|
| Staffing Level | Full Time |
| Staffing Hours | Monday-Sunday 24 hours |
| Staffing - Note | Staffed 24x7 but not open to the public at night or on Sunday |
| CCTV | Yes |
Information Systems ^ Top
| Service | Details |
|---|---|
| Staffed Information Point | Yes |
Ticket Buying and Collection ^ Top
| Service | Details |
|---|---|
| Ticket Office | Monday-Saturday 07:05-20:20 Sunday Closed |
| Self Service Ticket Machines | No |
| Collection of Pre-purchased Tickets | No |
| Telesales | No |
| Oyster PrePay | No |
| Travelcard Area |
|
| Travelcard Zone |
|
General Services Information ^ Top
| Service | Details |
|---|---|
| Customer Service | Yes |
| Customer Service - Primary Phone Number | 0845 026 4700 |
| Customer Service - Fax Number | 0845 676 9904 |
| Customer Service - Primary Textphone Number | 0800 975 1052 |
| Customer Service - Address | Freepost ADM3973 London SW1A 1YP |
| Customer Service - Web Address | http://www.firstcapitalconnect.co.uk |
| Customer Service - Email Address | customer.relations.fcc@firstgroup.com |
| Left Luggage | No |
| Lost Property | Yes |
| Lost Property - Note | Lost property enquiries to 0845 026 4700, open 7 days a week, from 0700 to 2200, except Christmas Day. |
| British Transport Police - Phone Number | 0800 40 50 40 |
Station Facilities ^ Top
| Service | Details |
|---|---|
| First Class Lounge | No |
| Seating Area | Yes |
| Waiting Rooms | To be confirmed by station operator |
| Waiting Rooms - Note | on platforms seating under canopy |
| Women-Only Waiting Room | No |
| Trolleys | No |
| Trolleys - Note | There are no trolleys on Thameslink stations for safety reasons |
| Refreshment Facilities | No |
| Toilets | Yes |
| Baby Changing | Yes |
| Pay Phone | Yes - |
| Public WiFi | No |
| Public WiFi - Note | Find WiFi Hotspots around City Thameslink station |
| Web Kiosk | No |
| Post Box | No |
| Tourist Information Office | No |
| Bureau de Change | No |
| Shops | Yes |
| Shops - Note | WH Smith newsagents, flower stall and cheese shop all on concourse |
Accessibility ^ Top
| Service | Details |
|---|---|
| Helpline | Monday-Sunday 07:00-22:00 Holidays: Christmas Day Closed |
| Helpline - Primary Phone Number | 0800 058 2844 |
| Helpline - Primary Textphone Number | 0800 975 1052 |
| Helpline - Address | Freepost ADM3973 London SW1A 1YP |
| Helpline - Web Address | http://www.firstcapitalconnect.co.uk |
| Helpline - Email Address | customer.relations.fcc@firstgroup.com |
| Helpline - Note | The Helpline is available 7 days a week except Christmas Day. |
| Customer Help Points | Yes |
| Staff Help | Monday-Sunday 24 hours |
| Accessible Ticket Machines | No |
| Accessible Ticket Office Counter | Yes |
| Accessible Ticket Office Counter - Note | Fully accessible multi level counters. |
| Induction Loop | No |
| Ramp for Train Access | To be confirmed by station operator |
| Ramp for Train Access - Note | If you need assistance we recommend that you book at least 24 hours in advance of travel. all platforms |
| Accessible Taxis | Yes |
| Accessible Taxis - Note | All 'welcome to station' posters display the number of a cab company which can supply an accessible vehicle. |
| Accessible Public Telephones | No |
| National Key Toilets | Yes |
| Step Free Access Coverage | Whole station |
| Step Free Access Coverage - Note | Ramp access to entrance. Lifts and escalators to all platforms. |
| Imparied Mobility Set Down | No |
| Disabled Parking | No |
| Accessible Car Park Equipment | No |
| Wheelchairs | Yes |
Transport Links ^ Top
| Service | Details |
|---|---|
| Minimum Connection Time (mins) | 3 |
| Cycle Storage Availability | No |
| Taxi Rank | Yes |
| Taxi Rank - Note | Outside the Holborn entrance |
| Bus Services | No |
| Bus Services - Note | Turn right out of Ludgate entrance towrads St. Paul's Cathedral. Bus Stops on both sides of the road. |
| Metro Services | No |
| Car Hire | No |
| Cycle Hire | No |
| Local Transport Link | Plan your journey to and from the station with Traveline |
