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Station Facilities: Heathrow Airport T4 (HAF)

Managed by Heathrow Express 

Southern Perimeter Road
London

TW6 3AA

Last changed: 11:57 on 11 Feb 2009

Current Station Information ^ Top

Service Details
Opening Hours Monday-Sunday Closed
TrainTracker Phone Number 0871 200 49 50
TrainTrackerText Text dep HAF to 84950
Live Departures Live departures for this station
Live ArrivalsLive arrivals for this station
Live Departures and ArrivalsLive departures and arrivals

Staffing ^ Top

Service Details
Staffing Level Full Time
Staffing Hours Monday-Sunday 05:00-23:50
CCTV Yes

Information Systems ^ Top

Service Details
Staffed Information Point Yes

Ticket Buying and Collection ^ Top

Service Details
Ticket Office Monday-Sunday 05:00-23:40
Self Service Ticket Machines Yes
Collection of Pre-purchased Tickets Yes
Collection of Pre-purchased Tickets - Details
From Ticket Office CounterNo
From Ticket MachineYes
Machine description

Ticket machines can only issue tickets for journeys on Heathow Express or Connect services. This includes collection of pre-purchased tickets.

London Underground tickets and Travelcards can be purchased from the Underground station ticket office.

Machine Location

3 machines throughout the station

Telesales Yes
Telesales - Primary Phone Number 0845 600 1515
Oyster PrePay No
Travelcard - Note
  • Travel Cards are not valid
Penalty Fares

Penalty Fares apply to journeys from Heathrow Airport T4 station when travelling with:

  • London Underground

Penalty Fares do not apply if travelling with:

  • Heathrow Express
  • Heathrow Connect

General Services Information ^ Top

Service Details
Customer Service Yes
Customer Service - Primary Phone Number 0845 600 1515
Left Luggage Yes
Left Luggage - Note

available in the terminals

Lost Property Yes
Lost Property - Note

020 8745 7727 - available in T123

British Transport Police - Phone Number 0800 40 50 40

Station Facilities ^ Top

Service Details
First Class Lounge No
Seating Area Yes
Waiting Rooms None
Waiting Rooms - Note no
Women-Only Waiting Room No
Trolleys Yes
Refreshment Facilities No
Toilets No
Baby Changing Yes
Showers Yes
Pay Phone Yes - Cards and Coins
Public WiFi Yes
Public WiFi - Note Find WiFi Hotspots around Heathrow Airport T4 station
Web Kiosk Yes
Web Kiosk - Note In terminals
Post Box No
Tourist Information Office Yes
Tourist Information Office - Note In terminals
ATM Machine Yes
Bureau de Change Yes
Shops Yes

Accessibility ^ Top

Service Details
Helpline No
Helpline - Note

Contact the airline for assistance between trains and Check-in desk

Customer Help Points Yes
Staff Help Monday-Sunday 05:00-23:30
Accessible Ticket Machines No
Accessible Ticket Machines - Note

To be introduced April 2007

Accessible Ticket Office Counter No
Accessible Ticket Office Counter - Note

 

Induction Loop Yes
Ramp for Train Access No
Ramp for Train Access - Note

If you need assistance we recommend that you book at least 24 hours in advance of travel.

Accessible Taxis Yes
Accessible Public Telephones No
National Key Toilets No
Step Free Access Coverage Whole station
Step Free Access Coverage - Note

  • Level access to platforms, lifts to airport facilities. Ticket Office is step free.
Impaired Mobility Set Down No
Disabled Parking Yes
Number of Disabled Parking Spaces
Accessible Car Park Equipment No
Wheelchairs No

Transport Links ^ Top

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