Last updated:Today at 13:38
Train companies affected:National Rail
West Ruislip (WRU)
West Ruislip station, Ickenham Road, Ruislip, Greater London, HA4 7DW
Station Information
Ticket Office
Opening Hours
Unavailable
Location
Located at entrance to Platform 4.
London Fare Zone
Zone 6
Ticket Machines
Yes
Collect tickets bought online
- Collect tickets at Ticket Machine
Accessible ticket machines
Available
Pre-purchased tickets can be collected from the machine on Platform 4 only
Induction loop
Yes
Oyster Pay as you go Information
Purchase Oyster card here
Yes
Load Oyster Pay as you go here
- Load Oyster card at Ticket Machine
Use Oyster Pay as you go here
Yes
Smartcards
Smartcards issued at this station
No
Smartcard tickets
- No
Smartcard validators
No
Information Available
- Yes - from information point
Customer Information
- Live service information
- Arrival Screens
- Departure Screens
Information Services Opening Times
- Information Services Opening Times,Monday to Saturday: 05:30 - 01:00
- Information Services Opening Times,Sunday: 07:00 - 00:00
Staff Help Available
- Staff Help Available,Monday to Saturday: 05:30 - 01:00
- Staff Help Available,Sunday: 07:00 - 00:00
Ticket office staff will assist wherever possible. Please note that the advertised availability of staff may differ from time to time without notice due to local arrangements or staff sickness. London Underground staff are at the station when trains are running.
Customer Help Points
Yes
Customer Services Notes
TfL Customer Services - 0343 222 1234
Left Luggage
Unavailable
Lost Property
- Lost Property,Monday to Friday: 12:00 - 20:00
CCTV at the Station
Yes
Help Point location
There are Help Points
Live service information
Announcements are made both visually and audibly
Induction loop availability
Induction loops are only in Help Points
Station Accessibility
Step-free access
This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details.
Step-free access is only available between the main car park and Chiltern Railways platform 4 (towards Marylebone / West Ealing) via a level entrance. No step-free access is available to northbound Chiltern Railways services or London Underground trains.
Ticket barriers and gates
Available
Accessible ticket machines
Available
Pre-purchased tickets can be collected from the machine on Platform 4 only
Induction loop
Yes
Ramp for train access
Available
Accessible Toilets
Unavailable
Waiting rooms
Unavailable
Seating area
Unavailable
Tactile paving on platform edges
There are tactile warnings on all platforms
Wide access gates - underneath Ticket Barrier and gates
There are automatic wide aisle gates that are less than 0.9 metres wide
Getting to and from the station
Accessible taxis here
Available
For taxis from all UK stations visit www.traintaxi.co.uk.
Impaired mobility set down/pick-up point available
Unavailable
Accessible spaces
Not Specified
Parking is free for disabled customers parking in disabled spaces displaying a valid International Blue Badge
Accessible car park equipment
Yes
Staff Help
Staff help available
- Staff help available,Monday to Saturday: 05:30 - 01:00
- Staff help available,Sunday: 07:00 - 00:00
Ticket office staff will assist wherever possible. Please note that the advertised availability of staff may differ from time to time without notice due to local arrangements or staff sickness. London Underground staff are at the station when trains are running.
Customer Help Points
Yes
Helpline
- Helpline,Monday to Sunday: 07:00 - 20:00
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Help Point location
There are Help Points
Toilets
Unavailable
Accessible Toilets
Unavailable
Baby Changing
Unavailable
Waiting Rooms
Unavailable
Seating Area
Unavailable
Operator
Chiltern Railways
- 08456 005 165
- Ickenham Road
- West Ruislip
- Greater London
- HA4 7DW
Car Parking Availability
- Car Parking Availability,Monday to Friday: Available
- Car Parking Availability,Saturday: Available
- Car Parking Availability,Sunday: Available
Spaces
136 spaces
Accessible car park equipment
Yes
Impaired mobility set down/pick up points available
Unavailable
Car park CCTV
No
Parking charges
Parking charges apply
- Off-peak rate £6.80
- Rate per day £11.00
- Rate per week £44.60
- Rate per month £182.40
- Rate per year £1909.20
Notes
The Off-Peak rate at this station applies on weekends and public holidays only.
Refreshment Facilities
Unavailable
Coffee kiosk
Shops
Unavailable
Kiosk
Public Telephones
No
Bicycle Storage
Spaces
10 spaces
Type of Storage
Stands
Location
Free cycle storage for ticket holders is available on Platform 4.
Sheltered
No
CCTV
Yes
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
Chiltern Railways replacement buses stop in the main station car park, adjacent to Platform 4. London Underground replacement buses stop outside the station.
Bus services 278 U1 and U10 leave from the front of the station.
Served by the Central Line
