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Station Facilities: York (YRK)
Current Station Information
The major horse racing meeting at York from Wednesday 20th to Friday 22nd August has been abandoned. Customers should not travel for this meeting, and refer to www.yorkracecourse.co.uk for further information
Managed by National Express East Coast
Station Road York
YO24 1AB
Last changed: 13:14 on 20 Aug 2008
Current Station Information ^ Top
| Service | Details |
|---|---|
| TrainTracker Phone Number | 0871 200 49 50 |
| TrainTrackerText | Text dep YRK to 84950 |
| Live Departures | Live departures for this station |
| Live Arrivals | Live arrivals for this station |
| Live Departures and Arrivals | Live departures and arrivals |
Staffing ^ Top
| Service | Details |
|---|---|
| Staffing Level | Full Time |
| Staffing Hours | Monday-Friday 24 hours Saturday 24 hours Sunday 24 hours |
| CCTV | Yes |
Information Systems ^ Top
| Service | Details |
|---|---|
| Passenger Information Services | Departure screens Arrival screens Announcements |
| Staffed Information Point | Yes |
Ticket Buying and Collection ^ Top
| Service | Details | ||||||||
|---|---|---|---|---|---|---|---|---|---|
| Ticket Office | Monday-Friday 05:30-22:15 Saturday 05:30-22:15 Sunday 07:30-22:10 | ||||||||
| Ticket Office - Note |
Advance tickets & reservations only allowed during the following hours : Monday - Saturday 0800 - 19:45; Sunday 09:00 - 19:45 | ||||||||
| Self Service Ticket Machines | Yes | ||||||||
| Collection of Pre-purchased Tickets | Yes | ||||||||
| Collection of Pre-purchased Tickets - Details |
| ||||||||
| Telesales | Monday-Sunday 08:00-20:00 | ||||||||
| Telesales - Primary Phone Number | 08457 225 225 | ||||||||
| Telesales - Address | Baron House Neville Street Newcastle-Upon-Tyne NE1 5DN | ||||||||
| Oyster PrePay | No | ||||||||
| Penalty Fares | Penalty Fares do not apply when travelling from York station. |
General Services Information ^ Top
| Service | Details |
|---|---|
| Customer Service | Monday-Friday 08:00-20:00 Saturday 08:00-20:00 Sunday 08:00-20:00 |
| Customer Service - Primary Phone Number | 08457 225 225 |
| Left Luggage | Yes |
| Left Luggage - Note |
Operated by EuropCar on Platform 1 |
| Lost Property | Monday-Friday 09:00-16:00 |
| Lost Property - Primary Phone Number | 01302 362175 |
| Lost Property - Note |
located at Newark North Gate station. Lost property handed in/found at NXEC stations is kept for 7 days at the station before going to Newark |
| British Transport Police - Phone Number | 0800 40 50 40 |
Station Facilities ^ Top
| Service | Details |
|---|---|
| First Class Lounge | No |
| Seating Area | Yes |
| Waiting Rooms | Yes |
| Women-Only Waiting Room | Yes |
| Women-Only Waiting Room - Note |
On Platform 7/9 |
| Trolleys | Yes |
| Refreshment Facilities | Yes |
| Toilets | Yes |
| Baby Changing | No |
| Pay Phone | Yes - Cards and Coins |
| Public WiFi | Yes |
| Public WiFi - Note | Find WiFi Hotspots around York station |
| Web Kiosk | No |
| Post Box | Yes |
| Tourist Information Office | To be confirmed by station operator |
| Tourist Information Office - Note |
Situated on the Main Concourse |
| ATM Machine | Yes |
| Bureau de Change | No |
| Shops | Yes |
Accessibility ^ Top
| Service | Details |
|---|---|
| Helpline | No |
| Customer Help Points | Yes |
| Staff Help | Monday-Sunday 24 hours |
| Accessible Ticket Machines | Yes |
| Accessible Ticket Machines - Note |
DDA machine available on the main concourse outside the travel centre. |
| Accessible Ticket Office Counter | Yes |
| Accessible Ticket Office Counter - Note |
DDA compliant counter is available during Travel Centre opening times |
| Induction Loop | Yes |
| Ramp for Train Access | To be confirmed by station operator |
| Ramp for Train Access - Note | If you need assistance we recommend that you book at least 24 hours in advance of travel. |
| Accessible Taxis | Yes |
| Accessible Taxis - Note |
No advance booking is required but it will reduce the waiting time for a wheelchair access Taxi |
| Accessible Public Telephones | No |
| National Key Toilets | No |
| Step Free Access Coverage | Whole station |
| Step Free Access Coverage - Note |
Lifts and level access to all platforms. Lift available from station concourse (platform 3) to platforms 5 -11. Customer assistance available 'Call for Aid' button by taxi rank at front of station. No level access to National Rail Museum via platforms 10/11, exit at front of station and around Station Hotel. |
| Imparied Mobility Set Down | Yes |
| Disabled Parking | Yes |
| Number of Disabled Parking Spaces | |
| Accessible Car Park Equipment | No |
| Wheelchairs | Yes |
Transport Links ^ Top
| Service | Details | ||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|
| Minimum Connection Time (mins) | 8 | ||||||||||
| Cycle Storage Availability | Yes | ||||||||||
| Cycle Storage | 446 | ||||||||||
| Cycle Storage Sheltered | Partial | ||||||||||
| Cycle Storage CCTV | Yes | ||||||||||
| Cycle Storage Location | Platform 1 | ||||||||||
| Car Park: Station Car Park |
| ||||||||||
| Location for Rail Replacement Services |
Rail Replacement Coaches leave from the front of the station. | ||||||||||
| Taxi Rank | Yes | ||||||||||
| Taxi Rank - Note |
York is a major station with taxis usually available on a rank. Advance booking is not normally necessary or even possible, unless arriving early in the morning or late at night. Operators who accept bookings inc.Station 01904 623332; Fleetways 01904 645333; Ace 01904 638888 | ||||||||||
| Bus Services | Yes | ||||||||||
| Bus Services - Note |
The nearest bus stop is located outside the station with a bus service to the City centre running every 5 mins. Telephone 01904 551400 (Council Run) for more information. | ||||||||||
| Metro Services | No | ||||||||||
| Airport | Yes | ||||||||||
| Airport - Note |
A Shuttle Coach service departs York Rail Station direct to Leeds/Bradford Airport run by First Group. Timetable and fares are available at www.yorkaircoach.com Services depart approximately hourly and journey time is 55 minutes. | ||||||||||
| Car Hire | Yes | ||||||||||
| Car Hire - Note |
Available from EuropCar on Platform1 or Hertz next to ladies toilets on Platform 3. | ||||||||||
| Cycle Hire | Yes | ||||||||||
| Cycle Hire - Note |
Available from EuropCar office on Platform 1. | ||||||||||
| Local Transport Link | Plan your journey to and from the station with Traveline |
