Last updated:Today at 00:49
Train companies affected:TransPennine Express
Last updated:Today at 00:06
Train companies affected:National Rail
Alexandra Palace station, Station Road, Alexandra Park, Greater London, N22 7ST
Zone 3
Yes
Yes
All Great Northern ticket machines are able to sell tickets with Disabled Persons Railcard discounts.
Ticket machines are of an accessible design, however their location and the station itself may not be. Please check the station map or the 'step free access' section before making your way to the station.
Yes
Yes
No
Yes
Oyster top-up is only available from the self-service ticket machine. Oyster Cards cannot be purchased at this station.
Yes
Yes
For more information on using the Key smartcard, please visit the Key smartcard webpage on the Great Northern website.
Staffed from first to last train.
Yes
The Assistance Meeting Point is in the Ticket Hall, next to the taxi office.
No
Yes
If you have lost something at a Great Northern station or onboard a Great Northern train, please visit the Great Northern website and use the webform to register your lost item.
Some Great Northern trains serve stations which are managed by other train operators (see below). You should consider logging your lost item with them, just in case it's been handed in at one of their stations.
If you have found an item of lost property, please hand it in to a member of staff.
Yes
This station does not have step-free access to any platform.
This is a Category C station: This station does not have step-free access.
The Assistance Meeting Point is in the Ticket Hall, next to the taxi office.
Yes
Yes
All Great Northern ticket machines are able to sell tickets with Disabled Persons Railcard discounts.
Ticket machines are of an accessible design, however their location and the station itself may not be. Please check the station map or the 'step free access' section before making your way to the station.
Yes
Yes
No
It is not possible to provide level access between train and platform at this station.
No
Yes
A heated waiting room is available on platforms 3 & 4, during staffed hours.
Yes
No
No
No
Staffed from first to last train.
Yes
The Assistance Meeting Point is in the Ticket Hall, next to the taxi office.
The assisted helpline is not available on Christmas Day.
Staff are available at this station at all times for providing assistance getting on and off the train and assistance around the station and to the platform. Assistance can be provided unbooked (turn up and go) or pre booked up to two hours before departure by contacting Assisted Travel.
Whether you pre book assistance or travel unbooked, please contact a member of staff on arrival. We recommend arriving 20 minutes prior to your train departing. This is to allow us to make sure arrangements are in place at your destination, or interchange, station such as the availability of staff and lifts. If there is insufficient time to check these arrangements, we may assist you onto the next available train.
For further information on assisted travel please see:
No
No
No
Yes
A heated waiting room is available on platforms 3 & 4, during staffed hours.
Yes
Yes
Yes
Yes
No
No
There is no WIFI at this station. However, WIFI is available onboard trains which serve this station. More information about onboard WIFI can be found on the Great Northern website.
5 spaces
Stands
Located inside the booking office, and opposite booking office.
Cycles are left at owners risk. Abandoned cycles may be removed.
Yes
There are no cycle hire facilities at this station
Please click the link for details regarding the rail replacement bus location.
A taxi rank is available at the front of the station.
Information to plan your onward journey is available in the ‘Onward Travel Information Map’, located in the ‘Maps’ section below.