Last updated:Today at 23:33
Train companies affected:National Rail
Last updated:Today at 23:03
Train companies affected:Avanti West Coast, TransPennine Express
Harwich International station, Parkeston Quay, Harwich, Essex, CO12 4SR
No
Yes
Yes
Yes
No
Yes
Tickets can be collected on Smartcard at this station
Yes
Station is staffed part-time with Welcome Hosts. Assistance can be provided by the conductor on board, but booking is recommended to avoid any delay to your journey.
What assistance is available for customers using this station?
Board and alight
Ramp assistance
Luggage (on and off train only)
Ticket sale on board
How can Turn Up And Go (TUAG) assistance be requested by customers using this station?
By calling 0345 600 7245 (option 4)
By selecting the help button on the ticket machine at this station
By using one of the two Help Points at this station
Yes
Help points can be found at the following location(s):
Platform 1 - Next to the ferry terminal entrance / exit onto the platform, fixed to the platform-facing wall of the station building
Platforms 2/3 - Next to the information poster boards
Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00
The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).
Closed on Christmas Day and Boxing Day.
No
Yes
Yes
Step-free access to all platforms - may include long or steep ramps. Access between platforms may be via the street.
This station has step free access to all platforms with lifts available.
This station is a category B1 station according to ORR station classification system. https://www.orr.gov.uk/media/10955
Assistance meeting point is the platform.
No
Yes
Yes
Yes
No
No
Yes
Yes
Yes
No
No
10 spaces
Yes
Yes
Station is staffed part-time with Welcome Hosts. Assistance can be provided by the conductor on board, but booking is recommended to avoid any delay to your journey.
What assistance is available for customers using this station?
Board and alight
Ramp assistance
Luggage (on and off train only)
Ticket sale on board
How can Turn Up And Go (TUAG) assistance be requested by customers using this station?
By calling 0345 600 7245 (option 4)
By selecting the help button on the ticket machine at this station
By using one of the two Help Points at this station
Yes
Help points can be found at the following location(s):
Platform 1 - Next to the ferry terminal entrance / exit onto the platform, fixed to the platform-facing wall of the station building
Platforms 2/3 - Next to the information poster boards
08:00 - 20:00
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Yes
An accessible toilet is available, although a radar key is not required to access this facility. The toilets are located in the ferry terminal building which is usually closed between 09:00 and 17:00, although an intercom remains available during these times.
No
Yes
No
Yes
250 spaces
10 spaces
Yes
No
No
Yes
Yes
Self-service vending machines providing hot and cold drinks and snacks are available inside the ferry terminal building which is usually closed between 09:00 and 17:00, although an intercom remains available during these times.
Yes
Passport Photo Booth
16 spaces
Stands
There are two cycle stands towards the end of the station building furthest from the ferry terminal on Platform 1. There are also six cycle stands located on Platform 2/3.
Yes
No
There are no cycle hire facilities at this station
Rail replacement bus services pick up and drop off at the bus stop on East Dock Road, near the sign for long / short stay car park. For boat train services, buses will pick up and drop off from behind Platform 1.
Sailings to The Netherlands.