Last updated:Today at 23:33
Train companies affected:National Rail
Last updated:Today at 23:03
Train companies affected:Avanti West Coast, TransPennine Express
Wivenhoe station, Station Road, Wivenhoe, Essex, CO7 9DJ
This station has step free access to Platform 1 (for trains towards Colchester and London) only. Platform 2 (for trains towards Clacton-on-Sea and Walton-on-the-Naze) can only be accessed via a stepped footbridge or via a public footpath from Clifton Terrace, which has steps between the road and the footpath.
Yes
Yes
Yes
Yes
Yes
Greater Anglia Smartcards can be obtained from www.greateranglia.co.uk/smart
Information from staff at this station is available during scheduled staffing hours, as above. Help points are also available for customers to use 24/7.
Assistance at this station is provided by a staff member during staffing hours. On board conductors also operate on this route and can provide assistance to board and alight at all times. Booking is recommended.
What assistance is available for customers using this station?
Board and alight
Ramp assistance
Luggage (on and off train only)
Ticket sale on board
How can Turn Up And Go (TUAG) assistance be requested by customers using this station?
By speaking with a member of station staff
By calling 0345 600 7245 (option 4)
By selecting the help button on the ticket machine at this station
By using one of the two Help Points at this station
Yes
Help points can be found at the following location(s):
Platform 1 (for trains towards Colchester and London) - Between the side entrance to this platform and the ticket machine, fixed to the platform-facing wall of the station building
Next to the cycle parking stands in the station carpark, fixed to a short white post
Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00
The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).
Closed on Christmas Day and Boxing Day.
No
Yes
Some step-free access, may be in one direction only - please check details.
This station has step free access to Platform 1 (for trains towards Colchester and London) only. Platform 2 (for trains towards Clacton-on-Sea and Walton-on-the-Naze) can only be accessed via a stepped footbridge or via a public footpath from Clifton Terrace, which has steps between the road and the footpath.
This station is a category B3 station according to ORR station classification system. https://www.orr.gov.uk/media/10955
Assistance meeting point is the ticket office.
No
Yes
Yes
Yes
No
The main waiting room is located in the booking hall so is available when the ticket office is open.
Yes
Yes
Yes
Details of nearest taxis are shown on station information poster
No
2 spaces
Yes
Disabled Blue Badge holders are exempt from parking charges.
Assistance at this station is provided by a staff member during staffing hours. On board conductors also operate on this route and can provide assistance to board and alight at all times. Booking is recommended.
What assistance is available for customers using this station?
Board and alight
Ramp assistance
Luggage (on and off train only)
Ticket sale on board
How can Turn Up And Go (TUAG) assistance be requested by customers using this station?
By speaking with a member of station staff
By calling 0345 600 7245 (option 4)
By selecting the help button on the ticket machine at this station
By using one of the two Help Points at this station
Yes
Help points can be found at the following location(s):
Platform 1 (for trains towards Colchester and London) - Between the side entrance to this platform and the ticket machine, fixed to the platform-facing wall of the station building
Next to the cycle parking stands in the station carpark, fixed to a short white post
08:00 - 20:00
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Yes
The toilets are located in the station building on Platform 1 (for trains towards Colchester and London) and are accessed via the booking hall. Toilets at this station are scheduled to be open at the following times:
Monday - Friday 06:10 - 20:30Saturday 06:15 - 20:30Sunday 09:15 - 16:15
No
No
The main waiting room is located in the booking hall so is available when the ticket office is open.
Yes
National Car Parks Ltd
55 spaces
2 spaces
Yes
Disabled Blue Badge holders are exempt from parking charges.
No
Yes
Parking charges apply
Yes
'Steam' coffee shop serving hot and cold drinks, newspapers, confectionary, and pastries
46 spaces
Stands & Racks
There are five cycle stands between the main station entrance and the Community Station Garden, and a further ten cycle stands are in the station carpark. A sheltered cycle parking area providing 16 spaces is located between the main station entrance and the side entrance to Platform 1 (for trains towards Colchester and London).
Yes
Yes
There are no cycle hire facilities at this station
Rail replacement bus services pick up and drop off at the bus stops on the station forecourt, at the front of the station.