Company Information: Northern Rail (NT)
Last changed: 22:03 on 16 Jun 2009
Basic Details ^ Top
| Service | Details |
|---|---|
| Company Name | Northern Rail |
| Managing Director | Heidi Mottram |
| Company Website | www.northernrail.org |
| Head Office - Postal Address |
Northern Rail Ltd Northern House 9 Rougier Street York YO1 6HZ |
| Head Office - Primary Phone Number | 0845 00 00 125 |
| Head Office - Email Address | customer.relations@northernrail.org |
| Head Office - Web Address | www.northernrail.org |
| Network Map URL | No map available |
Support & Information ^ Top
| Service | Details |
|---|---|
| Customer Services | Monday-Saturday 08:00-20:00 Sunday 09:00-17:00 Holidays: Boxing Day, Christmas Day Closed |
| Customer Services - Primary Phone Number | 0845 00 00 125 |
| Customer Services - Fax Number | 0113 247 9059 |
| Customer Services - Minicom/Textphone (For customers with hearing impairments) | 0808 156 1606 |
| Customer Services - Alternate Minicom/Textphone (For customers with hearing impairments) | 08456 045 608 |
| Customer Services - Address | Customer Relations Northern Rail Ltd PO Box 208 Leeds LS1 2BU |
| Customer Services - Web Address | www.northernrail.org |
| Customer Services - Email Address | customer.relations@northernrail.org |
| Customer Services - Note |
|
| Lost Property | Monday-Saturday 08:00-20:00 Sunday 09:00-17:00 |
| Lost Property - Primary Phone Number | 0845 00 00 125 |
| Lost Property - Fax Number | 0113 247 9059 |
| Lost Property - Address | Customer Relations Northern Rail PO Box 208 Leeds LS1 2BU |
| Lost Property - Note |
Please contact Customer Relations |
| Assisted Travel | Monday-Saturday 08:00-20:00 Sunday 09:00-17:00 |
| Assisted Travel - Primary Phone Number | 0808 156 1606 |
| Assisted Travel - Fax Number | 0113 247 9059 |
| Assisted Travel - Alternate Minicom/Textphone (For customers with hearing impairments) | 08456 045 608 |
| Assisted Travel - Address | Customer Relations Northern Rail PO Box 208 Leeds LS1 2BU |
| Assisted Travel - Web Address | www.northernrail.org |
| Assisted Travel - Email Address | assistance@northernrail.org |
| Assisted Travel - Note |
We have a Disabled Persons Protection Policy (DPPP) that sets out the services available to disabled customers. A copy of the DPPP is available by contacting the Customer Relations team. |
Ticketing & Fares ^ Top
| Service | Details |
|---|---|
| Telesales | No |
| Telesales - Note |
Northern Rail do NOT have a telesales service. Please telephone 0845 700 0125 |
| Group Travel | Monday-Friday 09:00-17:00 Weekend Closed Holidays: Boxing Day, Christmas Day Closed |
| Group Travel - Note |
Northern Rail may give discounts for groups of 10 or more. For details please call 0113 247 9659. |
| Business Travel | No |
| Seat Reservations | No |
| Seat Reservations - Note |
Seats are not reservable on any Northern service. |
| Penalty Fares Note |
Penalty fares are not in force on any Northern services. |
Onboard Facilities ^ Top
| Service | Details |
|---|---|
| Cycle Policy | Yes |
| Cycle Policy - Note |
Two cycles spaces are available on all trains. Carried on a 'first come first served' basis. |
| Telephones | No |
Engineering Works ^ Top
- Overnight engineering work affecting Northern Rail services from Monday 7 to Friday 11 September 2009
- Engineering work between Hatfield & Stainforth and Goole on Saturday 5 and Sunday 6 September 2009
- Late night engineering work affecting Northern Rail from Monday 31 August until Thursday 3 September 2009
- Engineering work between Hatfield & Stainforth and Goole from Saturday 29 until Monday 31 August 2009
- Engineering work between Chorley / Lostock Hall and Preston from 21:45 Saturday 29 until 21:45 Sunday 30 August 2009
- Overnight engineering work affecting Northern Rail from Monday 24 until Friday 28 August 2009
- Engineering work between Rochdale and Littleborough all day Sunday 23 August 2009
- Engineering work between Deansgate and Altrincham on Sunday 23 August 2009
- Engineering work between Salford Crescent and Hindley on Saturday 22 August 2009
- Engineering work affecting Northern Rail services from Monday 17 until Friday 21 August 2009
- Engineering work between Rochdale and Littleborough all day Sunday 16 August 2009
- Engineering work between Deansgate and Hale all day Sunday 16 August 2009
- Engineering work affecting Northern Rail services on Sunday 16 August 2009
- Engineering work affecting Northern Rail services from Monday 10 to Thursday 13 August 2009
- Engineering work in the Hebden Bridge area on Sunday 9 August 2009
- Engineering work between Burnley and Colne on Sunday 9 August 2009
- Late night engineering work between Cheadle Hulme and Manchester Piccadilly from Monday 3 until Thursday 6 August 2009
- Overnight engineering work affecting Northern Rail services from Monday 3 until 06:00 on Friday 7 August 2009
- Engineering work between Manchester Victoria and Littleborough on Sunday 2 August 2009
- Overnight engineering work between Preston and Blackpool North on Sunday 2 August 2009
- Engineering work between Burnley and Colne on Sunday 2 August 2009
- Engineering work affecting Northern Rail services from Monday 27 to Friday 31 July 2009
- Engineering work between Manchester Victoria and Ashton-under-Lyne until 16:45 on Sunday 26 July 2009
- Engineering work between Burnley and Colne on Sunday 26 July 2009
- Engineering work between Manchester Victoria and Rochdale on Sunday 26 July 2009
- Engineering work in the Halifax area on Saturday 25 and Sunday 26 July 2009
- Late night engineering work affecting Northern Rail services from Monday 20 to Friday 24 July 2009
- Engineering work between Manchester Victoria and Ashton-under-Lyne / Rochdale on Sunday 19 July 2009
- Engineering work between Pontefract Monkhill and Whitley Bridge from 15:00 on Saturday 18 July 2009
- CANCELLED - Overnight engineering work between Hartlepool and Sunderland until 08:00 on Sunday 19 July 2009
- Late night engineering work affecting Northern Rail services from Monday 13 to Thursday 16 July 2009
- Engineering work between Lancaster and Morecambe on Sunday 12 July 2009
- Engineering work between Doncaster and Conisbrough until 11:30 on Sunday 12 July 2009
- Engineering work in the Halifax area on Saturday 11 and Sunday 12 July 2009
- Engineering work between Stockport and Manchester Piccadilly from 21:30 on Saturday 11 and Sunday 12 July 2009
- Engineering work between Pontefract Monkhill and Whitley Bridge from 19:25 on Saturday 11 July 2009
- Engineering work between Leeds and Knottingley / Wakefield Kirkgate from 22:00 on Saturday 11 and all day Sunday 12 July 2009
- Engineering work between Long Preston and Langwathby from Friday 10 July until Monday 27 July 2009
- Engineering work affecting Northern services from Monday 6 until Friday 10 July 2009
- Engineering work in the Halifax area on Saturday 4 and Sunday 5 July 2009
- Engineering work between Warrington Bank Quay and Stanlow & Thornton on Saturday 4 July 2009
- Engineering work between Leeds and Knottingley / Wakefield Kirkgate from 22:00 on Saturday 5 and all day Sunday 6 July 2009
- Engineering work between Manchester Piccadilly and Manchester Airport / Stockport from 21:30 Saturday 4 to Sunday 5 July 2009
- Engineering work affecting Northern Rail from Monday 29 June to Friday 3 July 2009
- Engineering work between Doncaster and Scunthorpe from Monday 22 June until Sunday 6 September 2009
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