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Company Information: Hull Trains (HT)
Last changed: 01:00 on 11 Sep 2008
Basic Details ^ Top
| Service | Details |
|---|---|
| Company Name | Hull Trains |
| Managing Director | Mark Leving |
| Company Website | www.hulltrains.co.uk |
| Head Office - Postal Address |
FREEPOST RLYY-XSTG-YXCK Hull Trains Ltd Premier House Ferensway Kingston Upon Hull HU1 3UF |
| Head Office - Primary Phone Number | 0845 676 9905 |
| Head Office - Fax | 01904 525208 |
| Head Office - Web Address | www.hulltrains.co.uk/ |
| Network Map URL | No map available |
Support & Information ^ Top
| Service | Details |
|---|---|
| Customer Services | Monday-Friday 09:00-17:00 |
| Customer Services - Primary Phone Number | 0845 676 9905 |
| Customer Services - Address | FREEPOST RLYY-XSTG-YXCK Hull Trains Premier House Ferensway Kingston Upon Hull HU1 3UF |
| Customer Services - Email Address | customer.services@hulltrains.co.uk |
| Lost Property | Yes |
| Lost Property - Primary Phone Number | 0845 676 9905 |
| Lost Property - Fax Number | 01904 525208 |
| Lost Property - Address | FREEPOST RLYY-XSTG-YXCK Hull Trains Premier House Ferensway Kingston Upon Hull HU1 3UF |
| Lost Property - Email Address | customer.services@hulltrains.co.uk |
| Assisted Travel | Monday-Saturday 07:00-21:00 |
| Assisted Travel - Primary Phone Number | 08450 710 222 |
| Assisted Travel - Primary Textphone Number | 08456 786 967 |
| Assisted Travel - Address | Customer Relations Hull Trains Premier House Ferensway Hull HU1 3UF |
| Assisted Travel - Note |
Disabled Persons Protection Policy available from the given address. |
Ticketing & Fares ^ Top
| Service | Details |
|---|---|
| Telesales | Monday-Friday 08:00-22:00 Weekend 08:00-18:30 Holidays: August Bank Holiday, Boxing Day, Boxing Day, Christmas Day, Easter Monday, Good Friday, Jan 2nd, Late Summer Bank Holiday, May Day, New Years Day, New Years Day Holiday, Spring Bank Holiday 08:00-18:30 |
| Telesales - Primary Phone Number | 08450 710222 |
| Telesales - Note |
Tickets booked by 1900 will be dispatched by First Class Post. Allow five working days for delivery. |
| Group Travel | Yes |
| Group Travel - Primary Phone Number | 01482 215746 |
| Group Travel - Email Address | businesstravel@hulltrains.co.uk |
| Seat Reservations | Yes |
| Seat Reservations - Note |
Free seat reservations for Standard ticket holders holding Anytime, Off-Peak or Advance purchase tickets. Reservation fee of £1 for other Standard tickets including season tickets. Free seat reservations for First Class single or return ticket holders. Reservation fee of £2 for other First Class tickets including season tickets unless specified. |
| Penalty Fares Note |
Penalty fares are not in operation on Hull Trains services. |
Onboard Facilities ^ Top
| Service | Details |
|---|---|
| Cycle Policy | Yes |
| Cycle Policy - Primary Phone Number | 08450 710222 |
| Cycle Policy - Note |
Advance reservation is required on all trains. |
| Telephones | No |
Engineering Works ^ Top
- Engineering work between Doncaster and Retford on Sunday 23 November 2008
- Engineering work between Hessle and Ferriby on Sunday 2 November 2008
- Engineering work between Selby and Hull from 23:05 on Saturday 25 October until 05:15 on Monday 27 October 2008
- Engineering work between Selby and Hull from 23:05 Saturday 18 October until 05:15 Monday 20 October 2008
- Engineering work between St Neots and Peterborough from 20:00 Saturday 18 October until 09:00 Sunday 19 October 2008
- Engineering work between Doncaster and Scunthorpe on Saturday 18 October and Sunday 19 October 2008
- Engineering work between Selby and Hull on Sunday 12 October 2008
- Engineering work between York / Gilberdyke and Doncaster from 07:00 Saturday 20 September to Sunday 21 September 2008
