How to Use the New National Rail App
Find out how to use the app to plan your journey, buy tickets, check live trains, see status and disruptions, and more
Get the National Rail app
How to plan a journey and buy tickets
On the Plan a Journey tab in the app, enter:
your departure and arrival stations
the dates and times you wish to travel
how many people are travelling
any relevant Railcards
You will then be able to see a range of journeys that match your request, and select the one you want to buy tickets.
For more detailed instructions please see our How to Use the Journey Planner page.
How to check live trains
On the Live Trains tab in the app, select the station that you’re Departing from and optionally the station you’re Going to by typing the station name or 3 letter code (e.g. VIC for London Victoria).
Click Show live trains to see your results – you will be shown trains that leave from the time you start your search.
For more detailed instructions please see our How to Use Live Departure and Arrivals page.
How to see status and disruptions
On the Status and Disruptions tab in the app, you will first see a default setting of today’s date and all train operators, which will show you all current reported disruptions and timetable changes.
Alternatively, enter a date, and optionally select a train operator, to see if a specific journey will be affected.
How to check the status of Transport for London services
Click the More menu on the bottom right of your app screen, and select London Underground. You will be able to see the service status of all Transport for London services (London Underground, London Overground, Elizabeth line and DLR).
How to buy or restore the ad-free version of the app
Click the More menu on the bottom right of your app screen, and select Ad-free App: Purchase or Restore.
You will be able to choose between buying the ad-free app for £4.99 by selecting Upgrade now, or restoring your ad-free version by clicking Restore previous purchase.
New functions coming soon!
The National Rail app is a new and evolving product and we are listening closely to customer feedback. We want to provide the best possible experience for customers, and are constantly working to improve user experience, so keep an eye out for new, and not-so-new, additions to the app coming soon.
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