Lines reopened: disruption between Brockenhurst and Southampton Central expected until 12:00 

Route(s) affected

between Brockenhurst and Southampton Central

Description

Lines have reopened following a points failure at Brockenhurst. Trains running between Brockenhurst and Southampton Central may still be cancelled or delayed by up to 60 minutes whilst service recovers.

Disruption is expected until 12:00.

Customer Advice:

CrossCountry

You may use your ticket on the following services to complete your jounrey:

• South Western Railway via any reasonable route

• Great Western Railway between Basingstoke and Reading

South Western Railway

To assist you with your journey your ticket will be accepted, at no extra cost to yourself, on the following services:

• Bluestar services on the following routes:
  - 7, 8, 9, 11 and 12 between Southampton - Millbrook - Redbridge - Totton
  - 6 between Southampton - Totton - Ashurst - Brockenhurst - Lymington

• CrossCountry between Bournemouth and Basingstoke in both directions.

• Morebus services on the following routes:
  - 8 and 9 between Poole and Hamworthy
  - 40 between Poole and Wareham
  - 30 between Wareham - Wool - Weymouth (limited service to Dorchester)
  - M1 and M2 between Bournemouth - Branksome - Parkstone - Poole
  - 16 and 17 between Bournemouth - Parkstone - Poole
  - 20 between Bournemouth - Branksome - Parkstone - Poole
  - X1 and X2 between Lymington - New Milton - Christchurch - Bournemouth
  - 120 between New Milton - Sway - Lymington
  - 119 between New Milton and Lymington
  - 1A, 1B and 1C between Bournemouth - Pokesdown - Christchurch
  - 33 between Bournemouth - Pokesdown - Christchurch

• First Bus services on the following routes:
  - 10 between Weymouth - Upwey - Dorchester
  - X51 between Weymouth and Dorchester
  - X54 between Wareham - Wool - Weymouth

Rail replacement buses will run as follows:

• 1 semi-fast buses from Southampton Central to Bournemouth calling at Brockenhurst then shuttle

• 1 stopping buses from Southampton Central to Bournemouth calling at Totton, Ashurst New Forest, Beaulieu Road, Brockenhurst, Sway, New Milton, Hinton Admiral, Christchurch, Pokesdown and Bournemouth then shuttle

For further information or onward travel advice please speak to a member of staff or use a station help point.

Customers are able to arrange their own taxis between Bournemouth and Southampton Central in order to complete their journey, and claim this back from South Western Railways Customer Services Team.

In order to claim a refund, you will need:

• Full contact details

• The time and date of your journey

• The stations you travelled to and from

• A description of the series of events that took place

• Copies of your train tickets and taxi receipt

To submit your claim with these details, please see here.

Check before you travel:

You can check your journey using the National Rail Enquiries real-time Journey Planner.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.