Major disruption between Newcastle and Darlington expected until the end of the day 

Route(s) affected

CrossCountry between Aberdeen and Plymouth / Penzance, and between Edinburgh and Plymouth / Penzance, and between Newcastle and Reading

LNER between Inverness / Aberdeen / Edinburgh and London Kings Cross

Lumo between Edinburgh and London Kings Cross

TransPennine Express between Newcastle and Liverpool Lime Street

Description

A person has been hit by a train between Newcastle and Darlington. Whilst the emergency services carry out their work, all lines between these stations are closed.

Trains may be cancelled, severely delayed by up to 120 minutes or revised.

Major disruption is expected until the end of the day.

If you've been affected by what happened on the network today, there is always someone to talk to. You can contact the Samaritans on 116 123 from any phone for a confidential chat.

Customer advice:

CrossCountry

You may use your ticket on board the following services at no extra cost:

• Avanti West Coast between Glasgow Central and Birmingham New Street

• Great Western Railway via any reasonable route

• LNER via any reasonable route (please note that these services are also affected)

• Lumo between Edinburgh and Newcastle (please note that these services are also affected)

• Northern via any reasonable route

• ScotRail between Edinburgh and Glasgow Central

• TransPennine Express via any reasonable route (please note that these services are also affected)

LNER

Customers may use their tickets dated today, Tuesday 16 July to travel tomorrow, Wednesday 17 July.

Rail replacement transport will operate between Darlington and Newcastle.

You may use your ticket on board the following services at no extra cost:

• Avanti West Coast between Edinburgh / Glasgow Central and Manchester / London Euston

• CrossCountry between Edinburgh / Newcastle and York / Leeds / Doncaster / Sheffield (please note that these services are also affected)

• East Midlands Railway between Sheffield, Leicester and London St Pancras International

• Northern between Carlisle and Newcastle

• ScotRail between Edinburgh and Glasgow Central

• TransPennine Express between Newcastle / York / Leeds and Manchester (please note that these services are also affected)

Please see the alternative route map here for more details.

For services between Edinburgh / Glasgow Central / Manchester and London Euston, please see here.

For services between Sheffield / Leicester and London St Pancras International, please see here.

Lumo

Once the lines have reopened, you may use your ticket on LNER, TransPennine Express and CrossCountry services via any reasonable route. Please note, these train operators are also affected by this disruption.

If you are travelling towards London Kings Cross, you are advised to travel on the following services / routes:

• If you are at Edinburgh travelling towards London Kings Cross, you are advised to travel on Avanti West Coast services to London Euston (London terminals)

• If you are at Edinburgh travelling towards Newcastle are advised to travel on Avanti West Coast services to Carlisle, and change at Carlisle for Northern services to Newcastle

• If you are at Morpeth travelling towards London Kings Cross, you are advised to travel on Northern services to Newcastle, change at Newcastle for Northern services to Carlisle, and change at Carlisle for Avanti West Coast services to London Euston (London terminals)

• If you are at Newcastle travelling towards London Kings Cross, you are advised to travel on Northern services to Carlisle and change at Carlisle for Avanti West Coast services to London Euston (London terminals)

If you are travelling towards Edinburgh, you are advised to travel on the following services / routes:

• If you are at London Kings Cross travelling towards Edinburgh, you are advised to transfer to London Euston and travel on Avanti West Coast services to Edinburgh

• If you are at London Kings Cross travelling towards Newcastle, you are advised to transfer to London Euston and travel on Avanti West Coast services to Carlisle, and change at Carlisle for Northern services to Newcastle

• If you are at Newcastle travelling towards Edinburgh, you are advised to travel on Northern services to Carlisle, and change at Carlisle for Avanti West Coast services to Edinburgh

• If you are at Morpeth travelling towards Edinburgh, you are advised to travel on Northern services to Newcastle, change at Newcastle for Northern services to Carlisle and then change at Carlisle for Avanti West Coast services to Edinburgh

Lumo customers can use their tickets to travel on these other services at no extra cost.

At present these alternative routes are running normally, and not affected by this incident.

TransPennine Express

Rail replacement buses are running between Newcastle and York.

You may use your ticket on board the following services when lines reopen at no extra cost:

• CrossCountry between Edinburgh and York (please note that these services are also affected)

• LNER between Edinburgh and York (please note that these services are also affected)

Check before you travel:

You can check your journey using the National Rail Enquiries real-time Journey Planner.

For helpful advice if you need to travel on a rail replacement service, including accessibility information, please use this page.

You can find the location of your replacement bus by checking station signs or by searching for your station on our station information pages.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.