Lines reopened: Major disruption between London and Peterborough / Cambridge expected until the end of the day 

Route(s) affected

Grand Central services between London Kings Cross and Bradford Interchange / Sunderland

Great Northern services between London Kings Cross and Cambridge / Ely / Kings Lynn / Letchworth Garden City / Peterborough / Royston, also between Moorgate and Stevenage

Hull Trains services between London Kings Cross and Beverley / Hull

LNER services between London Kings Cross and Aberdeen / Bradford Forster Square / Edinburgh / Glasgow Central / Harrogate / Hull / Leeds / Lincoln / Middlesbrough / Newcastle / Skipton / Sunderland / York

Lumo services between London Kings Cross and Edinburgh

Thameslink services between Horsham / London Kings Cross and Peterborough, also between Brighton / London Kings Cross and Cambridge

Description

Lines have reopened between London and Peterborough / Cambridge following the earlier incident where a person was hit by a train. The emergency services have safely completed their work but trains may still be cancelled, delayed by up to 120 minutes or revised

Major disruption is expected until the end of the day.

If you've been affected by what happened on the network today, there is always someone to talk to. You can contact the Samaritans on 116 123 from any phone for a confidential chat.

Customer Advice:

Great Northern and Thameslink

All lines have reopned between Welwyn Garden City and Hitchin, however services are still heavily disrupted and short notice cancellations are possible.

This disruption is now also causing delays to services travelling south of London, affecting services across the Thameslink and Great Northern network.

Delay your journey if possible, however if you need to travel you will need to use an alternative route. Journeys times are expected to be extended by at least 60 minutes, so please ensure to allow additional travel time.

If you are travelling from London towards stations between Hitchin and Kings Lynn, we'd strongly advise using Greater Anglia services between London Liverpool Street and Cambridge, and changing there for shuttle services towards Hitchin and Kings Lynn/Ely. You can also change at Cambridge for services to Ely, and change there for alternative services to Peterborough.

If you are travelling to/from Hatfield, Welwyn Garden City, Welwyn North, Knebworth, Stevenage or Hitchin, we'd advise you use local bus routes to and from stations between London St Pancras International and Luton to complete your journey this evening. Tickets will be accepted on Thameslink services between London St Pancras International, St Albans, Luton and Bedford.

You can check on your service using the live route map here.

Great Northern and Thameslink have requested rail replacement buses, however these are expected to be extremely limited.

Ticket Acceptance

You can use your ticket, at no extra cost to yourself on the following:

North of London

• Greater Anglia services London Liverpool Street and Cambridge/Ely and Hertford East

• Thameslink and Great Northern services on any reasonable route, including services to/from St Albans, Luton and Bedford

• CrossCountry, East Midlands Railway and Greater Anglia services between Ely and Peterborough

• London Overground services between Liverpool Street and Enfield Town

• LNER services between London Kings Cross and Stevenage / Peterborough

Arriva Buses services north of London

• 100/101 between Stevenage / Hitchin and Luton / Luton Airport Parkway

• 301 - between St Albans and Stevenage via Hatfield, Welwyn Garden City and Knebworth

• 98 between Hitchin and Baldock

• 97 between Hitchin and Letchworth

• 55 between Stevenage and Letchworth

Uno Buses services north of London

• 601 between Welwyn Garden City, Hatfield, St Albans City, Radlett, and Borehamwood

• 602 between Hatfield, St Albans, and Watford

• 635 between Welwyn Garden City, Hatfield, and St Albans

• 610 between Luton, Harpenden, Hatfield (town centre), Welham Green, Brookmans park, and Potters Bar

Within London

• London Underground on any reasonable route

• London Buses between Potters Bar and Central London

• Elizabeth line services between London Liverpool Street and Farringdon

South of London

• Southern and Gatwick Express services on any reasonable route

Alternative route maps for Great Northern services are available here.

Alternative route maps for Thameslink services are available here.

Hull Trains

To assist you with your journey your ticket will be accepted on the following alternatives:

• Avanti West Coast services between London Euston and Manchester Piccadilly

• TransPennine Express services between Manchester Piccadilly and Doncaster / Hull

• East Midlands Railway services between Grantham / Peterborough and Manchester Piccadilly

• Northern services between Doncaster and Hull / Beverley, and between Retford and Sheffield / Leeds

• LNER services in both directions between London Kings Cross and Doncaster

Passengers with tickets for today (25th July) can also use their tickets for travel on Hull Trains services tomorrow (26th July).

LNER

To assist you with your journey your ticket will be accepted on the following alternatives:

• Avanti West Coast between London Euston, Manchester, Glasgow Central and Edinburgh

• TransPennine Express between Manchester, Leeds, York, Newcastle and Edinburgh

• East Midlands Railway between London St Pancras International, Leicester and Sheffield

• CrossCountry between York, Newcastle and Edinburgh

• Greater Anglia between London Liverpool Street and Peterborough

• Great Northern and Thameslink between London Kings Cross, Stevenage and Peterborough

• Grand Central between London Kings Cross and York

• Northern between York, Leeds, Doncaster and Sheffield

Please see the alternative route map for more details:

http://lner.co.uk/disruptionmapd

https://lner.co.uk/disruptionmapa (via West Coast)

https://lner.co.uk/disruptionmapb (via Midland Mainline)

https://lner.co.uk/disruptionmapc (via West Anglia)

Customer with tickets dated today, 25 July may use their tickets on LNER services up to and including the 26 July.

Check before you travel:

You can check your journey using the National Rail Enquiries real-time Journey Planner.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.