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Last updated:Today at 09:26
Train companies affected:Avanti West Coast, c2c, Gatwick Express, Great Northern, Great Western Railway, Hull Trains, London Northwestern Railway, Lumo, Merseyrail, Northern, Southern, Thameslink, Transport for Wales, TransPennine Express, West Midlands Railway

Network wide IT issues affecting a number of train operators services this morning 

See all service disruptions

Service alteration details

Incident reported: 19 Jul 2024 at 07:59

If you would like to follow this incident on X, please useITIssues(external link, opens in a new tab)

Last updated

19 Jul 2024 at 09:26

Train operators affected

Avanti West Coastc2cGatwick ExpressGreat NorthernGreat Western RailwayHull TrainsLondon Northwestern RailwayLumoMerseyrailNorthernSouthernThameslinkTransport for WalesTransPennine ExpressWest Midlands Railway

Route(s) affected

Various routes

Description

There are currently widespread IT issues across the entire network. This is due to a worldwide IT issue affecting multiple companies and industries.

As a result, some train operators are unable to access driver diagrams at certain locations, leading to potential short-notice train cancellations. Additionally, other key systems, including real-time customer information platforms, are also affected.

Please check back for updates. In the meantime, please regularly check your journey before you travel.

Customer advice for Great Northern, Thameslink, Southern and Gatwick Express:

You're able to use your ticket with the following operators at no additional cost:

  • South Western Railway between Dorking and London Waterloo

  • Southeastern on all services between London and Kent

  • London Underground across all zones

  • London Buses across London, including towards Sevenoaks

  • LNER between London Kings Cross and Peterborough/Stevenage

  • Docklands Light Railway across all routes

Check before you travel:

You can check your journey using the National Rail Enquiries real-time Journey Planner.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.