No Southern trains at Reigate until the end of the day  

Route(s) affected

Between Reigate and London Victoria

Description

A points failure at Reigate means all lines are blocked. As a result of this, trains will be revised.

Disruption is expected until the end of the day.

Customer advice:

No Southern trains will call at Reigate station until further notice.

Trains which would start and terminate from Reigate will instead do so from Redhill.

If you are travelling to or from Reigate, you will need to use an alternative route.

You can use your ticket to travel at no extra cost on:

• Great Western Railway services, which are still able to run between Reigate, Redhill, and Gatwick

• Metrobus routes between Reigate, Redhill, and Gatwick

Please check journey planners and station information boards before you travel, and allow extra time to reach your destination.

Live departure boards can be found here and you can check the live map here to see if your journey has been affected.

To help you plan your journey, you can find an alternative route maps on our website here

Can you tell me more about the incident?

A points failure has been reported, and this is preventing trains from travelling on this route.

Points are moveable sections of track which can send trains onto different routes at junctions. These are part of the signalling system, generally managed by Network Rail.

Points can stop moving correctly for a number of reasons. For example, there may be an obstruction in the moving parts, or the electronic control systems may have developed a fault.

There are various backup systems which allow signallers to try to "set" the points, and in some cases, the points may be available for trains in one of the directions they serve, but not another. However, with more severe failures like this one, the route is blocked entirely.

Network Rail have sent their specialist Signalling & Telecoms teams to the site as a priority, and they will set up a safe method of working on the track. As soon as it's safe to go on the line, they will diagnose the fault and find any quick solutions to resolve it.

Whilst this is being done, Southern will be monitoring progress closely. At times, replacement parts may be needed, or specialist advice from suppliers, which is why some points failures take longer to resolve than others.

Check before you travel:

You can check your journey using the National Rail Enquiries real-time Journey Planner.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.