Lines reopened: major disruption between Wimbledon and Surbiton until the end of the day  

Route(s) affected

between London Waterloo and Hampton Court / Woking / Guildford / Alton / Basingstoke / Portsmouth & Southsea / Portsmouth Harbour / Southampton Central / Yeovil Pen Mill / Weymouth / Exeter St Davids

Description

Lines have reopened following the police dealing with an incident near the railway between Raynes Park and Surbiton. Trains running between Wimbledon and Surbiton may still be cancelled, delayed by up to 90 minutes or revised.

Major disruption is expected until the end of the day.

Customer Advice:

To assist you with your journey, your ticket will be accepted at no extra cost on the following services:

• Great Western Railway between London Paddington, Reading and Basingstoke

• London Underground any reasonable between Vauxhall and Wimbledon

• London Buses between London Waterloo, Vauxhall, Clapham Junction, Wimbledon, Surbiton, Kingston, Teddington and Strawberry Hill

• CrossCountry between Bournemouth and Reading

• Elizabeth line between Reading and London Paddington

• Stagecoach South buses no the following routes:
  4, 5, 16, 17, 18 between Aldershot and Farnham
  7 between Fleet and Aldershot
  10 between Farnborough and Fleet
  13 between Basingstoke and Alton
  65 between Alton and Guildford
  34, 35 between Woking and Guildford

• Southern between London Victoria, Epsom and Dorking

• Rail Air 2 bus services between Woking and Guildford

• Falcon Buses on the following routes:
  28 between Woking - Brookwood - Worplesdon - Guildford
  436 between Woking - West Byfleet - Byfleet & New Haw - Weybridge
  437 between Woking - West Byfleet - Byfleet & New Haw
  

Due to the level of disruption to your journey, passengers are now able to source their own taxis between London Waterloo, Weymouth including Portsmouth lines and claim them back through the South Western Railways website. You will need to provide the following details to make a claim:

• Your full contact details

• The time and date of your journey

• The stations you travelled to and from

• A detailed description of the series of events that took place

• Copies of your train ticket/s and taxi receipt

Check before you travel:

You can check your journey using the National Rail Enquiries real-time Journey Planner.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.