Lines reopened: Major disruption between Wimbledon and Woking expected until 18:00 

Route(s) affected

Between London Waterloo and Basingstoke / Exeter St Davids / Guildford / Hampton Court / Weymouth / Portsmouth Harbour / Poole / Southampton Central / Yeovil Junction

Description

Lines have reopened between Wimbledon and Woking as the emergency services are now safely clear of the line. Trains may continue to be delayed by 45 minutes or cancelled.

Major disruption is expected until 18:00.

If you’ve been affected by what happened on the network today, there is always someone to talk to. You can contact the Samaritans on 116 123 from any phone for a confidential chat.

Customer Advice

We were informed earlier of a person being struck by a train between Surbiton and Woking and power to the running lines was switched off, which meant the lines were blocked between the affected area. Power to the running lines have now been recharged and all lines have now reopened, however some services may be delayed, cancelled or revised whilst normal service resumes.

To assist you with your journey your ticket will be accepted, at no extra cost to yourself, on the following services:

• CrossCountry between Bournemouth and Reading

• Great Western Railway between London Paddington and Exeter St Davids and routes between Guildford and Reading

• Great Western Railway between London Paddington and Basingstoke via Reading

• Southern between London Victoria and Portsmouth and Southampton

• London Underground between Wimbledon and London Waterloo via any reasonable route

• London Buses via any reasonable route

• Falcon Buses 461 between Chertsey - Addlestone - Weybridge - Walton-on-Thames - Hampton Court - Kingston

• Falcon Buses 479 between Epsom and Guildford

• Falcon Buses 715 between Guildford - Cobham - Esher - Hinchley Wood - Thames Ditton - Surbiton - Kingston

• Stagecoach Buses 34/35 between Guildford and Woking

• First Berkshire RailAir2 between Guildford and Woking

• White Bus 458 between Staines - Shepperton - Walton-on-Thames - Hersham - Esher - Hinchley Wood - Thames Ditton - Surbiton – Kingston

  
  

A replacement bus service will run between Surbiton and Weybridge.

For further information or onward travel advice please speak to a member of staff or use a station help point.

Check before you travel:

You can check your journey using the National Rail Enquiries real-time Journey Planner

For helpful advice if you need to travel on a rail replacement service, including accessibility information, please use our travel information pages.

You can find the location of your replacement bus by checking station signs or by searching for your station on our station information pages.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.