Lines reopened: Disruption through Wimbledon expected until the end of the day 

Route(s) affected

Between London Waterloo and Alton / Basingstoke / Exeter St Davids / Fareham / Guildford / Hampton Court / Portsmouth Harbour / Westbury / Yeovil Junction

Description

Lines have reopened following the emergency services dealing with an incident between Wimbledon and New Malden earlier today. As service recovers, trains running between these stations may still be cancelled, delayed by up to 60 minutes or revised.

Disruption is expected until the end of the day.

Customer advice:

To assist you with your journey your ticket will be accepted, at no extra cost to yourself, on the following services:

Train services

• CrossCountry between Reading and Bournemouth

• Great Western Railway via any reasonable route

• London Underground via any reasonable route

• Southern via any reasonable route

• Thameslink via any reasonable route

Bus services

• Falcon Buses routes as follows:

  • 400 between Walton-on-Thames - Shepperton - Ashford - Staines

  • 436 between Woking - West Byfleet - Byfleet & New Haw - Weybridge

  • 437 between Woking - West Byfleet - Byfleet & New Haw

  • 461 between Chertsey - Addlestone - Weybridge - Walton-on-Thames - Hampton Court - Kingston

  • 479 between Epsom - Leatherhead - Bookham - Effingham - Guildford

  • 514 and 515 between Kingston - Surbiton - Thames Ditton - Esher - Hersham - Walton-on-Thames - Weybridge

  • 564 between Hersham and Walton-on-Thames

  • 715 between Guildford - Cobham - Esher - Hinchley Wood - Thames Ditton - Surbiton - Kingston

• First RailAir2 between Woking and Guildford

• London Buses via any reasonable route

• Newbury and District routes 730 and 731 between Basingstoke - Frimley - Camberley - Bagshot - Heathrow Airport

• White Bus route 458 between Staines - Shepperton - Walton-on-Thames - Hersham - Esher - Hinchley Wood - Thames Ditton - Surbiton – Kingston

Passengers are able to arrange their own taxis in order to complete their journey between Wimbledon and Basingstoke, and then claim this back from the South Western Railway customer services team. In order to claim a refund, you must provide:

• Full contact details

• The time and date of your journey

• The stations you travelled to and from

• A description of the series of events that took place

• Copies of your train tickets and taxi receipt

To submit your claim, please visit South Western Railway's website.

For further information or onward travel advice, please speak to a member of staff or use a station help point.

Check before you travel:

You can check your journey using the National Rail Enquiries real-time Journey Planner

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.