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Crystal Palace (CYP)

Crystal Palace station, Crystal Palace Station Road, Crystal Palace, Greater London, SE19 2AZ

Live trains

Radio buttons live-trains-finder-type

Ticket Office

Opening Hours
  • Opening Hours Monday to Friday: 06:20 - 19:45
  • Opening Hours Saturday: 06:45 - 20:10
  • Opening Hours Sunday: 07:45 - 16:20
London Fare Zone

Zone 3/4

Ticket Machines

Yes

Collect tickets bought online
  • Collect tickets at Ticket Office
  • Collect tickets at Ticket Machine
Accessible ticket machines

Yes

Height adjusted ticket office counter

Yes

Induction loop

Yes

Oyster Pay as you go Information

Purchase Oyster card here

Yes

Load Oyster Pay as you go here
  • Load Oyster card at Ticket Office
  • Load Oyster card at Ticket Machine
Use Oyster Pay as you go here

Yes

Smartcards

Smartcards issued at this station

No

Smartcard tickets
  • No
Smartcard validators

No

Information Available From Staff

  • Yes - from ticket office

Customer Information

  • Departure Screens
  • Live journey information

Information Services Opening Times

  • Information Services Opening Times Monday to Friday: 05:00 - 00:46
  • Information Services Opening Times Saturday: 05:21 - 01:22
  • Information Services Opening Times Sunday: 06:30 - 00:36

Customer service staff are available from start until end of service, 7 days a week

Staff Help Available

Yes

Customer service staff are available from start until end of service, 7 days a week

Customer Help Points

Yes

Customer Services Notes

0343222123

Luggage Storage

No

Lost Property

Yes

CCTV at the Station

Yes

Station Accessibility

Step-free access

This station has step-free access to all platforms / the platform.

Accessibility category A. This station has step-free access to all platforms

Ticket barriers and gates

Yes

Accessible ticket machines

Yes

Height adjusted ticket office counter

Yes

Induction loop

Yes

Ramp for train access

Yes

Accessible Toilets

No

Waiting rooms

Yes

Closed until further notice

Waiting room on Platform 1/2

Seating area

Yes

Getting to and from the station

Accessible taxis here

Yes

If required Taxis from this station can be arranged through www.addisonlee.com or www.gett.com

Impaired mobility set down/pick-up point

Yes

In Car Park

Accessible spaces

1 spaces

Accessible car park equipment

Yes

Staff Help

Staff help available

Yes

Customer service staff are available from start until end of service, 7 days a week

Customer Help Points and Meeting Point

Yes

Helpline
  • Helpline Monday to Sunday: 08:00 - 20:00

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

London Overground also offers a Turn-up-and-go service so you can travel without making a booking. Please speak to a member of staff on arrival at the station - we recommend arriving at least 10 minutes before the train you wish to take.

Toilets

Yes

Disabled toilet beyond gateline in ticket hall Other toilets on Platform 1

Accessible Toilets

No

Baby Changing

Yes

Female toilets

Waiting Rooms

Yes

Closed until further notice

Waiting room on Platform 1/2

Seating Area

Yes

Car Parking Availability

  • Car Parking Availability Monday to Sunday: Yes

Spaces

13 spaces

Accessible spaces

1 space

Accessible car park equipment

Yes

Impaired mobility set down/pick up points available

Yes

In Car Park

Car park CCTV

No

Parking charges

Parking charges apply

  • Rate per day £5.20
  • Rate per week £21.50
  • Rate per month £82.00
  • Rate per year £730.00

Refreshment Facilities

Yes

In ticket hall and on platform 1

Shops

Yes

Passport Photo Booth

Bicycle Storage

Spaces

20 spaces

Type of Storage

Stands

Location

Outside the station entrance

Sheltered

Yes

CCTV

Yes

Bicycle Hire

Cycle Hire Information

There are no cycle hire facilities at this station

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