Last updated:Today at 15:03
Train companies affected:CrossCountry, Grand Central, LNER, Lumo, TransPennine Express
Chester (CTR)
Chester Station, City Road, Chester, Cheshire, CH1 3NS
Station Information
Ticket Office
Opening Hours
- Opening Hours Monday to Saturday: 07:00 - 22:30
- Opening Hours Sunday: 08:00 - 22:30
Ticket Machines
Yes
Collect tickets bought online
- Collect tickets at Ticket Office
- Collect tickets at Ticket Machine
Accessible ticket machines
Yes
Ticket machines are located next to the ticket barriers. They have touchscreen controls.
Height adjusted ticket office counter
Yes
Induction loop
Yes
Smartcards
Smartcards issued at this station
No
Smartcard tickets
- No
Smartcard validators
No
Information Available From Staff
- Yes - from ticket office
Customer Information
- Departure Screens
- Announcements
- Arrival Screens
Information Services Opening Times
- Information Services Opening Times Monday to Sunday & Public Holidays: 03:00 - 01:00
Staff Help Available
- Staff Help Available Monday to Sunday & Public Holidays: 03:00 - 01:00
The meeting point for customers who have booked assistance or wish to request assistance is the Customer Services Office in the main concourse.
Customer Help Points
No
Customer Services Notes
Contact our Customer Relations team directly via the Transport for Wales Website.
Luggage Storage
No
Lost Property
Yes
Trolleys
Yes
CCTV at the Station
Yes
Station Accessibility
Step-free access
This station has step-free access to all platforms / the platform.
Category A.
Step free access is available to all platforms via lifts.
Ticket barriers and gates
Yes
Wide aisle gates available.
Accessible ticket machines
Yes
Ticket machines are located next to the ticket barriers. They have touchscreen controls.
Height adjusted ticket office counter
Yes
Induction loop
Yes
Ramp for train access
Yes
Accessible Toilets
Yes
The National key toilets are located on the Main Concourse and on Platform 7a; these toilets are operated by a radar key.
Platforms 4-7.
Waiting rooms
- Waiting rooms Monday to Sunday & Public Holidays: 03:00 - 01:00
Seating area
Yes
Accessible public telephones
No
Wheelchairs available
Yes
Trolleys
Yes
Getting to and from the station
Accessible taxis here
Yes
Outside the station.
Impaired mobility set down/pick-up point
No
There's an unmarked location, outside the station.
Accessible spaces
Chester Car Park 1
6 spaces
Chester Car Park 2
6 spaces
Accessible car park equipment
Chester Car Park 1
Chester Car Park 2
Chester Car Park 2
This car park is accredited with a Disabled Parking Award run by DMUK. Visit https://www.disabledmotoring.org for further information.
Staff Help
Staff help available
- Staff help available Monday to Sunday & Public Holidays: 03:00 - 01:00
The meeting point for customers who have booked assistance or wish to request assistance is the Customer Services Office in the main concourse.
Customer Help Points and Meeting Point
No
Helpline
- Helpline Monday to Sunday: 08:00 - 20:00
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Toilets
Yes
The toilets are located on Main Concourse and on Platform 7a. The National key toilets are located on the Main Concourse and on Platform 7a; these toilets are operated by a radar key.
Accessible Toilets
Yes
The National key toilets are located on the Main Concourse and on Platform 7a; these toilets are operated by a radar key.
Platforms 4-7.
Baby Changing
Yes
Waiting Rooms
- Waiting Rooms Monday to Sunday & Public Holidays: 03:00 - 01:00
Seating Area
Yes
Chester East
Car Parking Availability
- Car Parking Availability Monday to Sunday & Public Holidays: Yes
Spaces
113 spaces
Accessible spaces
6 spaces
Accessible car park equipment
Yes
Impaired mobility set down/pick up points available
No
There's an unmarked location, outside the station.
Car park CCTV
Yes
Parking charges
Parking charges apply
Notes
Visit www.apcoa.co.uk/tfwr for parking prices.
Chester West
Car Parking Availability
- Car Parking Availability Monday to Sunday & Public Holidays: Yes
Spaces
123 spaces
Accessible spaces
6 spaces
Accessible car park equipment
Yes
This car park is accredited with a Disabled Parking Award run by DMUK. Visit https://www.disabledmotoring.org for further information.
Impaired mobility set down/pick up points available
No
There's an unmarked location, outside the station.
Car park CCTV
No
Parking charges
Parking charges apply
Notes
Visit www.apcoa.co.uk/tfwr for parking prices.
ATM
No
Refreshment Facilities
Yes
Coffee shop - Costa Coffee.
Buffet.
Public House/Bar.
Shops
Yes
There is a WHSmith located on the main concourse.
Pay Phones
No
Accessible Public Telephones
No
Post Boxes
Yes
Located on the platform(s).
Bicycle Storage
Spaces
76 spaces
Type of Storage
Stands
Location
Two tier rack cycle parking spaces provide for up to 76 bicycles to be parked.
To access them if you enter from City Road onto the station concourse, you need to turn right and continue along the side of the main station building, pass the current ticket office. and you will see the cycle parking in front of you, adjacent to the British Transport Police offices
If entering the station from the direction of the Carriage Shed direction, will pass the cycle parking on route.
Sheltered
Yes
CCTV
Yes
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station.
More Information
Transport Links
The rail replacement bus stop is the local bus stop at the front of the station.
At the front of the station
Bus stop is located outside the station.
First and Arriva both operate a network of regular local bus routes around Chester and also to nearby towns and villages. For route maps and timetables: www.firstgroup.com/ukbus and www.arrivabus.co.uk
Buy a Chester PlusBus ticket with your train ticket for discount-priced unlimited bus travel around the town. For details visit www.PlusBus.info
There is a "RailLink" bus service which runs from directly outside the station to Chester city centre. This service operates Mon to Sat from 07:00 to 19:00.
There are no cycle hire facilities at this station.
