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Salisbury (SAL)

Salisbury station, South Western Road, Salisbury, Wiltshire, SP2 7RS

Live trains

Radio buttons live-trains-finder-type

Ticket Office

Opening Hours
  • Opening Hours Monday to Friday: 05:30 - 20:00
  • Opening Hours Saturday: 06:20 - 19:30
  • Opening Hours Sunday: 08:10 - 20:00
Location

In the booking hall

Ticket Machines

Yes

Collect tickets bought online
  • Collect tickets at Ticket Machine
Accessible ticket machines

Yes

All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details

Height adjusted ticket office counter

Yes

Induction loop

Yes

Smartcards

Smartcards issued at this station

Yes

Smartcard tickets
  • Load smartcard at Ticket Office
  • Load smartcard at Ticket Machine
Smartcard validators

Yes

Smartcard note

Salisbury ticket office can issue new smartcards and sell tickets to smartcards including Flexi Seasons.

Information Available From Staff

  • Yes - from information point

Customer Information

  • Departure Screens

Information Services Opening Times

  • Information Services Opening Times Monday to Friday: Yes
  • Information Services Opening Times Saturday: Yes
  • Information Services Opening Times Sunday: Yes

Staff Help Available

  • Staff Help Available Monday to Friday: Yes
  • Staff Help Available Saturday: Yes
  • Staff Help Available Sunday: Yes

Customer Help Points

Yes

Help points are available on all platforms

Customer Services Notes

Please contact our Customer Service Centre on 0345 6000 650

Luggage Storage

No

Lost Property

  • Lost Property Monday to Friday: 07:30 - 19:00
  • Lost Property Saturday to Sunday: No
  • Lost Property Public Holidays: No

Opening times are for the Lost Property office at London Waterloo. There is no Lost Property office at Salisbury.

Trolleys

Yes

CCTV at the Station

Yes

Station Accessibility

Step-free access

This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details.

Step-free category B Station - There is step free access to all platforms. Access to platforms 5 (for trains to Cardiff and the West of England) and 6 (for some services to Basingstoke and London Waterloo) are via level access.

Access to all other platforms is via a subway with steep ramps. A staff operated powered wheelchair is available for customers who have difficulty using the ramps. Please speak to our assisted travel team or a member of station staff.

Ticket barriers and gates

Yes

Accessible ticket machines

Yes

All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details

Height adjusted ticket office counter

Yes

Induction loop

Yes

Ramp for train access

Yes

Accessible Toilets

Yes

Waiting rooms

Yes

Heated waiting rooms located on Platforms 2, 3 and 4.

Seating area

Yes

Wheelchairs available

Yes

Trolleys

Yes

Getting to and from the station

Accessible taxis here

No

Impaired mobility set down/pick-up point

Yes

Accessible spaces

8 spaces

Parking is chargeable for all vehicles except registered Blue Badge holders.

Accessible car park equipment

No

Staff Help

Staff help available
  • Staff help available Monday to Friday: Yes
  • Staff help available Saturday: Yes
  • Staff help available Sunday: Yes
Customer Help Points and Meeting Point

Yes

Help points are available on all platforms

Helpline
  • Helpline Monday to Friday: Yes
  • Helpline Saturday: Yes
  • Helpline Sunday: Yes

24 hours a day, except Christmas Day and Boxing Day

Assistance from station staff is available to customers boarding and alighting trains, and moving through this station - at all times trains are running. Please make yourself known to staff at the Ticket Gateline. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - our staff will do their best to assist you onto your preferred train.

Toilets

Yes

The toilets are located on Platform 2/3 and on Platform 4. The National key toilets are located on Platform 2/3 and on Platform 4; these toilets are operated by a radar key. A radar key is available from station staff upon request. A 'National Key Scheme' key [RADAR] can be purchased by contacting the following. Address: 12 City Forum, 250 City Road, London, EC1V 8AF. Tel: 020 7250 3222. Minicom: 020 7250 4119. Fax: 020 7250 0212. Email: [email protected]. The baby changing facilities are located in the toilets on Platform 4.

Accessible Toilets

Yes

Baby Changing

Yes

Baby changing facilities in toilets on Platform 4.

Waiting Rooms

Yes

Heated waiting rooms located on Platforms 2, 3 and 4.

Seating Area

Yes

Spaces

269 spaces

Accessible spaces

8 spaces

Parking is chargeable for all vehicles except registered Blue Badge holders.

Accessible car park equipment

No

Impaired mobility set down/pick up points available

Yes

Car park CCTV

Yes

Parking charges

Parking charges apply

  • Rate per hour £1.80
  • Off-peak rate £5.30
  • Rate per day £10.70
  • Rate on Saturday £5.30
  • Rate on Sunday £5.30
  • Rate per week £42.60
  • Rate per month £150.10
  • Rate per 3 months £450.30
  • Rate per year £1501.00

Notes

RingGo Code 2014.

Hourly rate available from 1200 from RingGo ONLY.

Bank Holiday £5.30.

Off-Peak from 1200 Monday to Friday.

Weekend ticket available from 0001 Friday until 0359 Tuesday £15.90.

Blue Badge parking

Parking spaces for Blue Badge holders are available at many of our stations. A valid European Blue Parking Badge must be clearly displayed when you park in a disabled parking space.

Parking is complimentary for Blue Badge holders who register via the link below. Where there are blue-badge parking spaces in short stay areas, charges do not apply but you must not park for longer than 20 minutes.

Register for Complimentary Blue Badge Parking.

ATM

Yes

Refreshment Facilities

Yes

Bicycle Storage

Spaces

110 spaces

Type of Storage

Compounds & Racks

Location

Car park, platform 4 and platform 6

Secure Cycle compound for Season Ticket holders

Sheltered

Yes

CCTV

Yes

Bicycle Hire

Cycle Hire Information

There are no cycle hire facilities at this station

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