St Neots (SNO)
St Neots station, Hawkesden Road, St Neots, Cambridgeshire, PE19 1QF
Station Information
Ticket Office
Opening Hours
- Opening Hours Monday to Friday: 06:15 - 19:10
- Opening Hours Saturday: 07:30 - 13:55
- Opening Hours Sunday: 08:10 - 14:35
Ticket Machines
Yes
Collect tickets bought online
- Collect tickets at Ticket Machine
Accessible ticket machines
Yes
All Great Northern ticket machines are able to sell tickets with Disabled Persons Railcard discounts. Ticket machines are of an accessible design, however their location and the station itself may not be so please check the station access note for further details
Height adjusted ticket office counter
Yes
Induction loop
Yes
Smartcards
Smartcards issued at this station
Yes
Smartcard tickets
- No
Smartcard validators
Yes
Smartcard note
For more information on using the Key smartcard, please visit: www.greatnorthernrail.com/thekeysmartcard
Information Available From Staff
- Yes - from help point
- Yes - from information point
- Yes - from ticket office
Customer Information
- Departure Screens
- Announcements
Information Services Opening Times
- Information Services Opening Times Monday to Sunday: Yes
Staff Help Available
- Staff Help Available Monday to Sunday: Yes
A staff-operated ramp is required for step-free access between train and platform at this station. Station staff are usually available at the times listed below.
Customer Help Points
Yes
Luggage Storage
No
Lost Property
- Lost Property Monday to Sunday: Yes
CCTV at the Station
Yes
Station Accessibility
Step-free access
This station has step-free access to all platforms / the platform.
This is a Category A station: This station has step-free access to all platforms.
Assistance Meeting Point is the ticket office.
This station does not have tactile surfaces along all platform edges. Please pay attention to where the platform surface changes from smooth to paved or contact us for assistance.
Ticket barriers and gates
Yes
Accessible ticket machines
Yes
All Great Northern ticket machines are able to sell tickets with Disabled Persons Railcard discounts. Ticket machines are of an accessible design, however their location and the station itself may not be so please check the station access note for further details
Height adjusted ticket office counter
Yes
Induction loop
Yes
Ramp for train access
Yes
Accessible Toilets
No
Waiting rooms
Yes
Waiting rooms normally available when the station is staffed.
Unheated waiting shelters are available on all platforms.
Seating area
Yes
Wheelchairs available
Yes
Getting to and from the station
Accessible taxis here
Yes
Impaired mobility set down/pick-up point
Yes
Located at the front of the station
Accessible spaces
10 spaces
Free parking is offered to all Blue Badge holders.
Please ensure that your Blue Badge is displayed at all times when parking at any Thameslink, Southern or Great Northern station car parks. If dedicated Blue Badge bays are occupied, please park within any available standard bay (excluding premier bays) and display your Blue Badge.
The car park at this station is controlled by automatic number plate recognition (ANPR), please ensure you follow the signage displayed in the car park to register your car for free parking as well as displaying your Blue Badge.
Staff Help
Staff help available
- Staff help available Monday to Sunday: Yes
A staff-operated ramp is required for step-free access between train and platform at this station. Station staff are usually available at the times listed below.
Customer Help Points and Meeting Point
Yes
Helpline
- Helpline Monday to Sunday: Yes
The assisted helpline is not available on Christmas Day.
Staff are available at this station at all times for providing assistance getting on and off the train and assistance around the station and to the platform. Assistance can be provided unbooked (turn up and go) or pre booked up to two hours before departure by contacting Assisted Travel.
Whether you pre book assistance or travel unbooked, please contact a member of staff on arrival. We recommend arriving 20 minutes prior to your train departing. This is to allow us to make sure arrangements are in place at your destination, or interchange, station such as the availability of staff and lifts. If there is insufficient time to check these arrangements, we may assist you onto the next available train.
For further information on assisted travel please see:
Toilets
Yes
Located at the front of the main station building.
Accessible Toilets
No
Baby Changing
Yes
Waiting Rooms
Yes
Waiting rooms normally available when the station is staffed.
Unheated waiting shelters are available on all platforms.
Seating Area
Yes
Operator
APCOA Parking UK
Car Parking Availability
- Car Parking Availability Monday to Sunday: Yes
Spaces
495 spaces
Accessible spaces
10 spaces
Free parking is offered to all Blue Badge holders.
Please ensure that your Blue Badge is displayed at all times when parking at any Thameslink, Southern or Great Northern station car parks. If dedicated Blue Badge bays are occupied, please park within any available standard bay (excluding premier bays) and display your Blue Badge.
The car park at this station is controlled by automatic number plate recognition (ANPR), please ensure you follow the signage displayed in the car park to register your car for free parking as well as displaying your Blue Badge.
Impaired mobility set down/pick up points available
Yes
Located at the front of the station
Car park CCTV
Yes
Refreshment Facilities
Yes
Bicycle Storage
Spaces
84 spaces
Type of Storage
Stands & Racks
Location
Bike racks are located to the north of the footbridge at front of station, at the south end of the main station building and at the entrance to Loves Farm Estate.
Cycles are left at owners risk. Abandoned cycles may be removed.
Sheltered
Yes
CCTV
Yes
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
Please click the link for details regarding the rail replacement bus location.
Yes
Information to plan your onward journey is available in the ‘Onward Travel Information Map’, located in the ‘Maps’ section below.