Acklington (ACK)
Acklington station, off B6345, Acklington, Northumberland, NE65 4DE
Station Information
Ticket Office
Opening Hours
Yes
unstaffed
Ticket Machines
No
Collect tickets bought online
- No
Accessible ticket machines
No
Induction loop
Yes
Smartcards
Smartcards issued at this station
No
Smartcard tickets
- No
Smartcard validators
No
Smartcard note
More information at www.northernrailway.co.uk/smart
Information Available From Staff
If the station is not staffed please use our helpline 08002006060
Customer Information
No
Staff Help Available
No
Customer Help Points
Yes
Combined payphone and help point Platform 1
Customer Services Notes
08002006060
Luggage Storage
No
Lost Property
- Lost Property Monday to Sunday: 07:00 - 22:00
Open 0700-2200 7 days per week
CCTV at the Station
No
Station Accessibility
Step-free access
This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details.
Category B Station
partial step free access. Level access to Edinburgh platform, ramped access to Newcastle platform. Long step-free route between platforms via unlit road with no pavement, steep in places
Ticket barriers and gates
No
Accessible ticket machines
No
Induction loop
Yes
Ramp for train access
Yes
Accessible Toilets
No
Waiting rooms
Yes
Closed until further notice
There is a waiting room provided on southbound platform.
Seating area
Yes
Getting to and from the station
Accessible taxis here
Yes
Impaired mobility set down/pick-up point
Yes
no specified set down point but the car park has level access to the station
Accessible spaces
Not Specified
Accessible car park equipment
Yes
Staff Help
Staff help available
No
Customer Help Points and Meeting Point
Yes
Combined payphone and help point Platform 1
Helpline
- Helpline Monday to Sunday: Yes
Assistance is provided by the conductor at this station, please wait on the platform for the train to arrive.
We can also provide help when you travel, even if it has not been booked in advance. You can turn up at this station if it is accessible to you and request assistance onto a train from a member of staff directly, or by using a help point. Boarding ramps are carried on all of our trains.
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Toilets
No
Accessible Toilets
No
Baby Changing
No
Waiting Rooms
Yes
Closed until further notice
There is a waiting room provided on southbound platform.
Seating Area
Yes
Operator
Northern
Car Parking Availability
- Car Parking Availability Monday to Friday: Yes
- Car Parking Availability Saturday: Yes
- Car Parking Availability Sunday: Yes
Spaces
20 spaces
Accessible car park equipment
Yes
Impaired mobility set down/pick up points available
Yes
no specified set down point but the car park has level access to the station
Car park CCTV
No
Parking charges
Parking is free
Refreshment Facilities
No
Pay Phones
Yes
Bicycle Storage
Spaces
8 spaces
Type of Storage
Stands
Location
Within carpark
Sheltered
Yes
CCTV
No
Bicycle Hire
Cycle Hire Information
Not available at this station.
More Information
Transport Links
Pick up and drop off at the entrance to the station car park
Information to plan your onward journey is available in a printable format here
Not available at this station.
