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Ash Vale (AHV)

Ash Vale station, Station Approach, Ash Vale, Hampshire, GU12 5LP

Live trains

Radio buttons live-trains-finder-type

Ticket Office

Opening Hours
  • Opening Hours Monday to Friday: 06:25 - 12:00
  • Opening Hours Saturday: 08:00 - 13:00
  • Opening Hours Sunday: No
Location

The ticket office is located on Platform 1.

A Ticket Vending Machine with a video help link is located by the entrance to the booking hall.

Ticket Machines

Yes

Collect tickets bought online
  • Collect tickets at Ticket Machine
Accessible ticket machines

Yes

All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details

Induction loop

Yes

Smartcards

Smartcards issued at this station

Yes

Smartcard tickets
  • Load smartcard at Ticket Office
  • Load smartcard at Ticket Machine
Smartcard validators

Yes

Smartcard note

Ash Vale ticket office can issue new smartcards and sell tickets to smartcards including Flexi Seasons.

Information Available From Staff

  • Yes - from help point

Customer Information

  • Departure Screens

Information Services Opening Times

  • Information Services Opening Times Monday to Friday: 06:25 - 12:00
  • Information Services Opening Times Saturday: 08:00 - 13:00
  • Information Services Opening Times Sunday: No

Staff Help Available

  • Staff Help Available Monday to Friday: 06:25 - 12:00
  • Staff Help Available Saturday: 08:00 - 13:00
  • Staff Help Available Sunday: No

Customer Help Points

Yes

Customer Help points are located on every platform

Customer Services Notes

Please contact our Customer Service Centre on 0345 6000 650

Luggage Storage

No

Lost Property

  • Lost Property Monday to Friday: 07:30 - 19:00
  • Lost Property Saturday to Sunday: No
  • Lost Property Public Holidays: No

Opening times are for the Lost Property office at London Waterloo. There is no Lost Property office at Ash Vale.

CCTV at the Station

Yes

Station Accessibility

Step-free access

This station does not have step-free access to any platform.

Step-free category C station. Steps to both platforms.

Ticket barriers and gates

No

Accessible ticket machines

Yes

All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details

Induction loop

Yes

Ramp for train access

Yes

Accessible Toilets

No

N/A

Waiting rooms

Yes

Seating area

Yes

Wheelchairs available

No

Getting to and from the station

Accessible taxis here

No

Impaired mobility set down/pick-up point

No

Staff Help

Staff help available
  • Staff help available Monday to Friday: 06:25 - 12:00
  • Staff help available Saturday: 08:00 - 13:00
  • Staff help available Sunday: No
Customer Help Points and Meeting Point

Yes

Customer Help points are located on every platform

Helpline
  • Helpline Monday to Friday: Yes
  • Helpline Saturday: Yes
  • Helpline Sunday: Yes

24 hours a day, except Christmas Day and Boxing Day

Assistance is available to customers boarding and alighting trains, at all times trains are running. At this station assistance is provided by the Guard on board the train. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - please make yourself known to the Guard, who will step out onto the platform when the train arrives. You can also request assistance using our Assisted Boarding Points service - https://tinyurl.com/4yt832sj

Nearest accessible station

Toilets

Yes

The toilets are located on Platform 2.

Accessible Toilets

No

N/A

Baby Changing

No

Waiting Rooms

Yes

Seating Area

Yes

Refreshment Facilities

Yes

Buffet and a kiosk.

Shops

Yes

Kiosk

Pay Phones

Yes

Bicycle Storage

Spaces

42 spaces

Type of Storage

Racks

Sheltered

No

CCTV

Yes

Bicycle Hire

Cycle Hire Information

There are no cycle hire facilities at this station

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