Chepstow (CPW)
Chepstow station, Station Road, Chepstow, Monmouthshire, NP16 5PD
Station Information
Ticket Office
Opening Hours
- Opening Hours Monday to Friday: 06:30 - 17:30
- Opening Hours Saturday: 08:00 - 13:00
- Opening Hours Sunday: No
The ticket office is operated by a third party agent, Chepstow Trains. www.chepstowtrains.com. 01291 639197.
Notes
The ticket office is operated by a third party agent, Chepstow Trains. www.chepstowtrains.com. 01291 639197.
Ticket Machines
Yes
Collect tickets bought online
- Collect tickets at Ticket Office
- Collect tickets at Ticket Machine
Accessible ticket machines
Yes
The ticket machine(s) do not accept cash. Payment is by major debit and credit cards only. Ticket machines are touchscreen.
Height adjusted ticket office counter
No
Induction loop
Yes
Smartcards
Smartcards issued at this station
No
Smartcard tickets
- Load smartcard at Ticket Office
- Load smartcard at Ticket Machine
Smartcard validators
Yes
Smartcard note
Load a pre-purchased season ticket onto a smartcard using the smartcard validator or the ticket vending machine.
Information Available From Staff
- Yes - from ticket office
Customer Information
- Departure Screens
- Live journey information
Staff Help Available
Yes
There are no platform staff available at this station. Assistance will be provided by the Conductor on the train.
Customer Help Points
No
Customer Services Notes
Contact our Customer Relations team directly via the Transport for Wales Website.
Luggage Storage
No
Lost Property
Yes
CCTV at the Station
No
Station Accessibility
Step-free access
Some step-free access, may be in one direction only - please check details.
Category B3.
Step free access is available to Platform 1 (to Gloucester). Platform 2 (for Newport) is only accessible via a footbridge.
Ticket barriers and gates
No
Accessible ticket machines
Yes
The ticket machine(s) do not accept cash. Payment is by major debit and credit cards only. Ticket machines are touchscreen.
Height adjusted ticket office counter
No
Induction loop
Yes
Ramp for train access
Yes
Accessible Toilets
No
Waiting rooms
No
Seating area
Yes
Accessible public telephones
No
Wheelchairs available
No
Getting to and from the station
Accessible taxis here
No
Impaired mobility set down/pick-up point
Yes
Set down and pick up outside the station entrance.
Accessible spaces
0 spaces
Accessible car park equipment
No
Staff Help
Staff help available
Yes
There are no platform staff available at this station. Assistance will be provided by the Conductor on the train.
Customer Help Points and Meeting Point
No
Helpline
- Helpline Monday to Sunday: 08:00 - 20:00
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Nearest accessible station
Toilets
No
Accessible Toilets
No
Baby Changing
No
Waiting Rooms
No
Seating Area
Yes
Operator
Transport for Wales
Car Parking Availability
- Car Parking Availability Monday to Sunday & Public Holidays: Yes
Spaces
11 spaces
Accessible spaces
0 space
Accessible car park equipment
No
Impaired mobility set down/pick up points available
Yes
Set down and pick up outside the station entrance.
Car park CCTV
No
Parking charges
Parking is free
ATM
No
Refreshment Facilities
Yes
Café
Shops
No
Pay Phones
No
Accessible Public Telephones
No
Post Boxes
No
Bicycle Storage
Spaces
0 spaces
Sheltered
No
CCTV
No
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station.
More Information
Transport Links
The rail replacement bus stop is in the Station car park.
Taxi rank outside the front of the station.
There are no cycle hire facilities at this station.
