Great Yarmouth (GYM)
Great Yarmouth station, Acle New Road, Great Yarmouth, Norfolk, NR30 1SD
Station Information
Ticket Office
Opening Hours
- Opening Hours Monday to Friday: 06:50 - 17:10
- Opening Hours Saturday: 06:50 - 17:10
- Opening Hours Sunday: 08:00 - 16:00
Ticket Machines
Yes
Collect tickets bought online
- Collect tickets at Ticket Machine
Accessible ticket machines
Yes
Height adjusted ticket office counter
Yes
Induction loop
Yes
Smartcards
Smartcards issued at this station
Yes
Smartcard tickets
- Load smartcard at Ticket Office
- Load smartcard at Ticket Machine
Smartcard validators
No
Information Available From Staff
- Yes - from help point
- Yes - from ticket office
Customer Information
- Departure Screens
- Live journey information
Information Services Opening Times
- Information Services Opening Times Monday to Friday: 06:50 - 17:10
- Information Services Opening Times Saturday: 06:50 - 17:10
- Information Services Opening Times Sunday: 08:00 - 16:00
Information is available from the ticket office during scheduled opening hours. Help points at this station are available for customers to use 24/7.
Staff Help Available
- Staff Help Available Monday to Friday: 06:50 - 17:10
- Staff Help Available Saturday: 06:50 - 17:10
- Staff Help Available Sunday: 08:00 - 16:00
Assistance at this station is provided by a staff member during ticket office opening hours. On board conductors also operate on this route and can provide assistance to board and alight at all times. Booking is recommended.
What assistance is available for customers using this station?
Board and alight
Ramp assistance
Luggage (on and off train only)
Ticket sale on board
How can Turn Up And Go (TUAG) assistance be requested by customers using this station?
By speaking with a member of station staff
By calling 0345 600 7245 (option 4)
By selecting the help button on the ticket machine at this station
By using one of the two Help Points at this station
Customer Help Points
Yes
Help points can be found at the following location(s):
Platform 2 - Between the main entrance and the waiting shelter, fixed to the platform-facing wall of the station building
Platform 3 - Next to the mural at the end of the platform, fixed to the brick wall
Customer Services Notes
Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00
The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).
Closed on Christmas Day and Boxing Day.
Luggage Storage
No
Lost Property
- Lost Property Monday to Sunday & Public Holidays: Yes
CCTV at the Station
Yes
Station Accessibility
Step-free access
This station has step-free access to all platforms / the platform.
This station has step free access to all platforms.
This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955
Assistance meeting point is the ticket office.
Ticket barriers and gates
No
Accessible ticket machines
Yes
Height adjusted ticket office counter
Yes
Induction loop
Yes
Ramp for train access
Yes
Accessible Toilets
Yes
Waiting rooms
- Waiting rooms Monday to Friday: 06:45 - 17:10
- Waiting rooms Saturday: 06:45 - 17:10
- Waiting rooms Sunday: 08:00 - 16:15
The waiting room is located on the station concourse.
Seating area
Yes
Wheelchairs available
Yes
Getting to and from the station
Accessible taxis here
Yes
Details of nearest taxis are shown on station information poster.
Impaired mobility set down/pick-up point
No
Accessible spaces
2 spaces
Accessible car park equipment
Yes
Staff Help
Staff help available
- Staff help available Monday to Friday: 06:50 - 17:10
- Staff help available Saturday: 06:50 - 17:10
- Staff help available Sunday: 08:00 - 16:00
Assistance at this station is provided by a staff member during ticket office opening hours. On board conductors also operate on this route and can provide assistance to board and alight at all times. Booking is recommended.
What assistance is available for customers using this station?
Board and alight
Ramp assistance
Luggage (on and off train only)
Ticket sale on board
How can Turn Up And Go (TUAG) assistance be requested by customers using this station?
By speaking with a member of station staff
By calling 0345 600 7245 (option 4)
By selecting the help button on the ticket machine at this station
By using one of the two Help Points at this station
Customer Help Points and Meeting Point
Yes
Help points can be found at the following location(s):
Platform 2 - Between the main entrance and the waiting shelter, fixed to the platform-facing wall of the station building
Platform 3 - Next to the mural at the end of the platform, fixed to the brick wall
Helpline
- Helpline Monday to Sunday: 08:00 - 20:00
08:00 - 20:00
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Nearest accessible station
Toilets
Yes
The male and the female toilets are located on the station concourse. An accessible toilet is available for radar key holders. All toilets at this station are scheduled to be open at the following times:
Monday - Friday 06:30 - 17:10Saturday 06:30 - 17:10Sunday 08:15 - 16:00
Accessible Toilets
Yes
Baby Changing
Yes
Waiting Rooms
- Waiting Rooms Monday to Friday: 06:45 - 17:10
- Waiting Rooms Saturday: 06:45 - 17:10
- Waiting Rooms Sunday: 08:00 - 16:15
The waiting room is located on the station concourse.
Seating Area
Yes
Operator
National Car Parks Ltd
Car Parking Availability
- Car Parking Availability Monday to Friday: Yes
- Car Parking Availability Saturday: Yes
- Car Parking Availability Sunday: Yes
Spaces
35 spaces
Accessible spaces
2 spaces
Accessible car park equipment
Yes
Impaired mobility set down/pick up points available
No
Car park CCTV
No
Parking charges
Parking charges apply
- Rate per day £4.70
- Rate on Saturday £4.20
- Rate on Sunday £4.20
- Rate per week £19.00
- Rate per month £76.00
- Rate per 3 months £217.00
- Rate per year £760.00
Refreshment Facilities
Yes
Colombia Rose café / snack bar
Free water refill point located on the station concourse
Pay Phones
Yes
Post Boxes
Yes
Outside the station
Bicycle Storage
Spaces
71 spaces
Type of Storage
Stands & Racks
Location
There are 18 cycle stands next to the taxi rank at the front of the station, and a further 4 cycle stands are next to the side entrance. In addition, 27 cycle parking spaces can be located at the end of the now-disused platform, closest to the station building, which is accessed from Platform 2.
Sheltered
Yes
CCTV
No
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
Rail replacement bus services pick up and drop off at the bus stops on the station forecourt.
Great Yarmouth is a PlusBus location click (http://www.plusbus.info/sites/default/files/pdfs/Great Yarmouth.pdf) to see the PlusBus map
Station for the Port of Yarmouth
