New Cross (NWX)
New Cross station, Amersham Vale, off New Cross Road, New Cross, Greater London, SE14 6LD
Station Information
Ticket Office
Opening Hours
- Opening Hours Monday to Friday: 06:45 - 19:15
- Opening Hours Saturday: 06:10 - 20:00
- Opening Hours Sunday: 08:30 - 20:00
Ticket office managed by Southeastern
Location
On way in to access trains from main entrance
London Fare Zone
Zone 2
Ticket Machines
Yes
Collect tickets bought online
- Collect tickets at Ticket Machine
Accessible ticket machines
Yes
station forecourt/ booking hall
Height adjusted ticket office counter
Yes
Counters can be raised or lowered to suit all customers
Induction loop
Yes
Oyster Pay as you go Information
Purchase Oyster card here
Yes
Load Oyster Pay as you go here
- Load Oyster card at Ticket Machine
Use Oyster Pay as you go here
Yes
Smartcards
Smartcards issued at this station
Yes
Smartcard tickets
- Load smartcard at Ticket Office
Smartcard validators
Yes
Smartcard note
Seasons, Single and Return tickets are now available digitally on The Key. To find out more or apply online, go to www.southeasternrailway.co.uk/tickets/the-key or get a smartcard from all staffed Southeastern ticket offices.
Information Available From Staff
- Yes - from help point
Customer Information
- Departure Screens
- Live journey information
Information Services Opening Times
- Information Services Opening Times Monday to Friday: Yes
- Information Services Opening Times Saturday: Yes
- Information Services Opening Times Sunday: Yes
Train running Information and advice on how to get assistance available through the Help Point.
Staff Help Available
- Staff Help Available Monday to Friday: 06:10 - 00:20
- Staff Help Available Saturday: 06:10 - 00:20
- Staff Help Available Sunday: 06:10 - 00:20
Customer Help Points
Yes
On platform
Customer Services Notes
This station has Secure station accreditation - For more information contact 0345 322 7021
Luggage Storage
No
Lost Property
Yes
CCTV at the Station
Yes
Station Accessibility
Step-free access
This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details.
Category B1. This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details. Step free access from entrance direct to platforms C and D.Step free access to platforms A and B via lifts. Step access available via bridge and subway. Short steep ramp from side entrance.
Ticket barriers and gates
Yes
Accessible ticket machines
Yes
station forecourt/ booking hall
Height adjusted ticket office counter
Yes
Counters can be raised or lowered to suit all customers
Induction loop
Yes
Ramp for train access
Yes
Accessible Toilets
Yes
Platform c- Available during staffing hours. This toilet is stoma friendly.
Waiting rooms
Yes
Only available when staff present
Heated waiting Room on the platform only available up to 7pm
Seating area
Yes
Accessible public telephones
Yes
Public telephones are not wheelchair accessible
Wheelchairs available
Yes
Getting to and from the station
Accessible taxis here
Yes
Accessible taxis are available to book
Impaired mobility set down/pick-up point
No
Staff Help
Staff help available
- Staff help available Monday to Friday: 06:10 - 00:20
- Staff help available Saturday: 06:10 - 00:20
- Staff help available Sunday: 06:10 - 00:20
Customer Help Points and Meeting Point
Yes
On platform
Helpline
Yes
*Helpline closed on Christmas Day
Assistance navigating through the station and getting on and off trains (by ramp if required) is available during station staffing hours (see Staff Help available times) . You can now book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. There are no staff on the trains that call at this station that can assist. The meeting point for assisted travel is the gateline in the booking hall, or if unstaffed, the ticket office or you can use the help point.Where staff are not available at the station to assist, we now have a mobile Assistance Team who can be deployed to stations This can be arranged in advance by booking through Customer Services or by using the Help Point on the station (although inevitably there will be a delay if not booked in advance) - alternatively a taxi can be arranged, at no additional cost, to convey you to the nearest station where you can be assisted further.
Toilets
Yes
Platform C- Available during staffing hours
Accessible Toilets
Yes
Platform c- Available during staffing hours. This toilet is stoma friendly.
Baby Changing
Yes
Only available when staff present
Waiting Rooms
Yes
Only available when staff present
Heated waiting Room on the platform only available up to 7pm
Seating Area
Yes
ATM
Yes
Refreshment Facilities
Yes
Coffee kiosk
Shops
Yes
newspapers
Pay Phones
Yes
Accessible Public Telephones
Yes
Public telephones are not wheelchair accessible
Bicycle Storage
Spaces
22 spaces
You may leave your cycle in the rack provided however you do so at your own risk.
Type of Storage
Stands
Location
on platform c
Sheltered
Yes
CCTV
No
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
Bus stop V on New Cross Road (what 3 words: straw.bound.scales).
Information to plan your onward journey is available in a printable format here
