Saltburn (SLB)
Saltburn station, Saltburn Square, Saltburn-by-the-sea, Cleveland, TS12 1AQ
Station Information
Ticket Office
Opening Hours
Yes
unstaffed
Ticket Machines
Yes
Collect tickets bought online
- Collect tickets at Ticket Machine
Accessible ticket machines
Yes
TVM adjacent to waiting shelter on island platform
Induction loop
Yes
Smartcards
Smartcards issued at this station
Yes
Smartcard tickets
- Load smartcard at Ticket Machine
Smartcard validators
No
Smartcard note
More information at www.northernrailway.co.uk/smart
Information Available From Staff
If the station is not staffed please use our helpline 08002006060
Customer Information
- Departure Screens
- Live journey information
Information Services Opening Times
- Information Services Opening Times Monday to Friday: 06:00 - 00:05
Information available 24/7 through the customer experience centre 0800 200 6060
Staff Help Available
No
Customer Help Points
No
Customer Services Notes
08002006060
Luggage Storage
No
Lost Property
- Lost Property Monday to Sunday: 07:00 - 22:00
Open 0700-2200 7 days per week
CCTV at the Station
Yes
Station Accessibility
Step-free access
This station has step-free access to all platforms / the platform.
Category A Station
There is level access at this station to an island platform
To find our more about travelling around this station, please see the 360 map click here
Ticket barriers and gates
No
Accessible ticket machines
Yes
TVM adjacent to waiting shelter on island platform
Induction loop
Yes
Ramp for train access
Yes
Accessible Toilets
No
Waiting rooms
No
There are no waiting rooms available at the station. There are shelters available on both platforms.
Seating area
No
Getting to and from the station
Accessible taxis here
Yes
Impaired mobility set down/pick-up point
No
No designated area is provided. The station front may be used for set down purposes.
Staff Help
Staff help available
No
Customer Help Points and Meeting Point
No
Helpline
- Helpline Monday to Sunday: Yes
Assistance is provided by the conductor at this station, please wait on the platform for the train to arrive.
We can also provide help when you travel, even if it has not been booked in advance. You can turn up at this station if it is accessible to you and request assistance onto a train from a member of staff directly, or by using a help point. Boarding ramps are carried on all of our trains.
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Toilets
No
Accessible Toilets
No
Baby Changing
No
Waiting Rooms
No
There are no waiting rooms available at the station. There are shelters available on both platforms.
Seating Area
No
Refreshment Facilities
No
Pay Phones
No
Bicycle Storage
Spaces
4 spaces
There are lockers and stands available at the station. Stands are free of charge but lockers must be hired for a minimum period of 4 weeks. Cost: 4 weeks = £4.00, 6 months = £26.00, 12 months = £52.00, all with a returnable deposit of £15.00. For further information, please contact Redcar and Cleveland Borough Council (cycling officer) on 01287 612544.
Type of Storage
Stands
Location
Before platform entrance
Sheltered
No
CCTV
Yes
Bicycle Hire
Cycle Hire Information
Not available at this station.
More Information
Transport Links
Pick Up / Drop Off alongside platform on Dundas West Street
There is a bus stop close to the station. Busline 0871 200 2233
Not available at this station.
