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Shotton (SHT)

Shotton Station, Alexandra Street, Shotton, Flintshire, CH5 1DJ

Coming soon: TfW Penalty Fare Zone Expansion

From Monday 18 November 2024, this station will be within the TfW Penalty Fare Zone. For more information visit tfw.wales/penalty-fares.

Live trains

Radio buttons live-trains-finder-type

Ticket Office

Opening Hours
  • Opening Hours Monday to Friday: 07:30 - 12:30
  • Opening Hours Saturday: 08:45 - 13:45
  • Opening Hours Sunday: No
Location

On platform 3.

Ticket Machines

Yes

Collect tickets bought online
  • Collect tickets at Ticket Office
  • Collect tickets at Ticket Machine
Accessible ticket machines

Yes

The ticket machine(s) do not accept cash. Payment is by major debit and credit cards only. They are touchscreen controls.

Height adjusted ticket office counter

Yes

Induction loop

Yes

Smartcards

Smartcards issued at this station

No

Smartcard tickets
  • Load smartcard at Ticket Office
  • Load smartcard at Ticket Machine
Smartcard validators

No

Smartcard note

Load a pre-purchased season ticket onto a smartcard using the ticket vending machine or ticket office.

To get a TFW Smartcard, visit our website: www.tfw.wales

Information Available From Staff

  • Yes - from ticket office

Customer Information

  • Departure Screens
  • Arrival Screens
  • Live journey information

Information Services Opening Times

  • Information Services Opening Times Monday to Friday: 07:30 - 12:30
  • Information Services Opening Times Saturday: 08:45 - 12:45
  • Information Services Opening Times Sunday: No

Staff Help Available

  • Staff Help Available Monday to Friday: 07:30 - 12:30
  • Staff Help Available Saturday: 08:45 - 12:45
  • Staff Help Available Sunday: No

When there are no staff at the station the Conductor on the train will assist.

Customer Help Points

No

Customer Services Notes

Contact our Customer Relations team directly via the Transport for Wales Website.

Luggage Storage

No

Lost Property

Yes

CCTV at the Station

Yes

Station Accessibility

Step-free access

Some step-free access, may be in one direction only - please check details.

Category B3.

Shotton station is split into two levels. Shotton and Shotton High Level.

At Shotton (Platforms 1 and 2):

No wheelchair access to Platform 1 (to Chester).

Access to Platform 2 (to Holyhead) is via the small car park at the end of Alexandra Street. 

Customers are advised to travel to Flint and change trains.

The nearest fully accessible station to Shotton is Flint.

Shotton High Level (Platforms 3 and 4):

No wheelchair access between platforms. Steep paths to platforms via Chester Road West and under bridge.

The nearest fully accessible station to Shotton High Level is Hawarden Bridge.

Ticket barriers and gates

No

Accessible ticket machines

Yes

The ticket machine(s) do not accept cash. Payment is by major debit and credit cards only. They are touchscreen controls.

Height adjusted ticket office counter

Yes

Induction loop

Yes

Ramp for train access

Yes

Accessible Toilets

No

Waiting rooms
  • Waiting rooms Monday to Friday: 07:30 - 12:30
  • Waiting rooms Saturday: 08:45 - 12:45
  • Waiting rooms Sunday: No
Seating area

Yes

Accessible public telephones

No

Wheelchairs available

No

Getting to and from the station

Accessible taxis here

No

Impaired mobility set down/pick-up point

Yes

Accessible spaces

3 spaces

Accessible car park equipment

Yes

Staff Help

Staff help available
  • Staff help available Monday to Friday: 07:30 - 12:30
  • Staff help available Saturday: 08:45 - 12:45
  • Staff help available Sunday: No

When there are no staff at the station the Conductor on the train will assist.

Customer Help Points and Meeting Point

No

Helpline
  • Helpline Monday to Sunday: 08:00 - 20:00

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Nearest accessible station

Toilets

No

Accessible Toilets

No

Baby Changing

No

Waiting Rooms

  • Waiting Rooms Monday to Friday: 07:30 - 12:30
  • Waiting Rooms Saturday: 08:45 - 12:45
  • Waiting Rooms Sunday: No

Seating Area

Yes

Operator

Flintshire County Council

Car Parking Availability

  • Car Parking Availability Monday to Sunday & Public Holidays: Yes

Spaces

26 spaces

Accessible spaces

3 spaces

Accessible car park equipment

Yes

Impaired mobility set down/pick up points available

Yes

Car park CCTV

No

Parking charges

Parking charges apply

  • Rate per day £1.50

Notes

Parking charges apply. Further information on this car park is available on Flintshire County Council's website section on parking.
Car parks (flintshire.gov.uk)


Refreshment Facilities

No

Pay Phones

No

Accessible Public Telephones

No

Bicycle Storage

Spaces

22 spaces

10 stands providing a total of 20 spaces are located under a shelter, and adjacent to the westbound platform on the Chester to Holyhead line (formerly known as Shotton Low Level)

Type of Storage

Stands & Lockers

Location

10 Sheffield stands providing 20 cycle parking spaces under shelter are located adjacent to the westbound platform on the Chester to Holyhead line.

2 lockers, provided by Flintshire County Council, are situated in the car park and adjacent to the ramp leading you to the Bidston bound platform on the Borderlands line.

Sheltered

Yes

CCTV

Yes

Bicycle Hire

Cycle Hire Information

There are no cycle hire facilities at this station.

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