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Sunderland (SUN)

Sunderland station, Athenaeum Street, Sunderland, Tyne & Wear, SR1 3HP

Live trains

Radio buttons live-trains-finder-type

Station Information

Ticket Office

Opening Hours
  • Opening Hours Monday to Friday: 06:15 - 18:00
  • Opening Hours Saturday: 06:15 - 18:00
  • Opening Hours Sunday: 08:00 - 17:00
Ticket Machines

Yes

Collect tickets bought online
  • Collect tickets at Ticket Machine
Accessible ticket machines

Yes

Located on the North Concourse and accepts cash and cards.

Height adjusted ticket office counter

No

staff will come out of the office to assist

Induction loop

Yes

Smartcards

Smartcards issued at this station

Yes

Smartcard tickets
  • Load smartcard at Ticket Machine
Smartcard validators

No

Smartcard note

More information at www.northernrailway.co.uk/smart

Information Available From Staff

If the station is not staffed please use our helpline 08002006060

Customer Information

  • Departure Screens
  • Live journey information

Information Services Opening Times

  • Information Services Opening Times Monday to Sunday: 06:30 - 00:10

Information available 24/7 through the customer experience centre 0800 200 6060

Staff Help Available

  • Staff Help Available Monday to Friday: 05:15 - 00:00
  • Staff Help Available Saturday: 05:15 - 00:00
  • Staff Help Available Sunday: 06:30 - 00:00

Customer Help Points

No

Customer Services Notes

08002006060

Luggage Storage

No

Lost Property

  • Lost Property Monday to Sunday: 07:00 - 22:00

Open 0700-2200 7 days per week

CCTV at the Station

No

Station Accessibility

Step-free access

This station has step-free access to all platforms / the platform.

  • Category A Station

Lifts to all platforms for disabled passengers from the North end of the station. Open for all services.

To find our more about travelling around this station, please see the 360 map click here

Ticket barriers and gates

No

Accessible ticket machines

Yes

Located on the North Concourse and accepts cash and cards.

Height adjusted ticket office counter

No

staff will come out of the office to assist

Induction loop

Yes

Ramp for train access

Yes

Accessible Toilets

No

Waiting rooms

No

There is a waiting room between platform 1 and 4 .

Seating area

Yes

Wheelchairs available

Yes

Getting to and from the station

Accessible taxis here

No

Impaired mobility set down/pick-up point

No

No designated area is provided. The station front may be used for set down purposes.

Staff Help

Staff help available
  • Staff help available Monday to Friday: 05:15 - 00:00
  • Staff help available Saturday: 05:15 - 00:00
  • Staff help available Sunday: 06:30 - 00:00
Customer Help Points and Meeting Point

No

Helpline
  • Helpline Monday to Sunday: Yes

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Toilets

Yes

Accessible Toilets

No

Baby Changing

Yes

Waiting Rooms

No

There is a waiting room between platform 1 and 4 .

Seating Area

Yes

Refreshment Facilities

Yes

Bicycle Storage

Spaces

0 spaces

Type of Storage

Compounds

CCTV

No

Bicycle Hire

Cycle Hire Information

Not available at this station.

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