Swanscombe (SWM)
Swanscombe station, High Street, Swanscombe, Kent, DA10 0AG
Station Information
Ticket Office
Opening Hours
- Opening Hours Monday to Friday: 06:10 - 12:50
- Opening Hours Saturday: 08:40 - 15:20
- Opening Hours Sunday: No
This station is not continuously staffed please see staffing times for details of when staff are available.
Location
On way in to access trains onto Platform 1
Ticket Machines
Yes
Collect tickets bought online
- Collect tickets at Ticket Machine
Accessible ticket machines
Yes
by entrance to platform 1
Induction loop
Yes
Smartcards
Smartcards issued at this station
Yes
Smartcard tickets
- Load smartcard at Ticket Office
- Load smartcard at Ticket Machine
Smartcard validators
No
Smartcard note
Seasons, Single and Return tickets are now available digitally on The Key. To find out more or apply online, go to www.southeasternrailway.co.uk/tickets/the-key or get a smartcard from all staffed Southeastern ticket offices.
Information Available From Staff
- Yes - from help point
Customer Information
- Departure Screens
- Live journey information
Information Services Opening Times
- Information Services Opening Times Monday to Friday: Yes
- Information Services Opening Times Saturday to Sunday: Yes
Train running Information and advice on how to get assistance available through the Help Point.
Staff Help Available
- Staff Help Available Monday to Friday: 06:10 - 12:50
- Staff Help Available Saturday: 08:40 - 15:20
- Staff Help Available Sunday: No
Customer Help Points
Yes
On platform
Customer Services Notes
This station has Secure station accreditation - For more information contact 0345 322 7021
Luggage Storage
No
Lost Property
Yes
CCTV at the Station
Yes
Station Accessibility
Step-free access
This station does not have step-free access to any platform.
Category C. This station does not have step free access. Steps to all platforms. Interchange via main road bridge, cross over to use path on far side of the bridge.
Ticket barriers and gates
No
Accessible ticket machines
Yes
by entrance to platform 1
Induction loop
Yes
Ramp for train access
Yes
Accessible Toilets
No
Waiting rooms
Yes
Only available when staff present
Unheated seating area in booking hall only available when staff are present
Seating area
Yes
Accessible public telephones
Yes
Public telephones are not wheelchair accessible
Getting to and from the station
Accessible taxis here
Yes
Accessible taxis are available to book
Impaired mobility set down/pick-up point
No
Staff Help
Staff help available
- Staff help available Monday to Friday: 06:10 - 12:50
- Staff help available Saturday: 08:40 - 15:20
- Staff help available Sunday: No
Customer Help Points and Meeting Point
Yes
On platform
Helpline
Yes
*Helpline closed on Christmas Day
Assistance navigating through the station and getting on and off trains (by ramp if required although there is no step free access at this station) is available during station staffing hours (see Staff Help available times) . You can now book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. There are no staff on the trains that call at this station that can assist. The meeting point for assisted travel is the ticket office or you can use the help point.If you are not able to reach the platforms you can contact our Call Centre on 0800 783 4524 who can then arrange assistance.Where staff are not available at the station to assist, we now have a mobile Assistance Team who can be deployed to stations This can be arranged in advance by booking through Customer Services or by using the Help Point on the station (although inevitably there will be a delay if not booked in advance) - alternatively a taxi can be arranged, at no additional cost, to convey you to the nearest station where you can be assisted further.
Nearest accessible station
Toilets
No
Accessible Toilets
No
Baby Changing
No
Waiting Rooms
Yes
Only available when staff present
Unheated seating area in booking hall only available when staff are present
Seating Area
Yes
Refreshment Facilities
No
Pay Phones
No
Accessible Public Telephones
Yes
Public telephones are not wheelchair accessible
Bicycle Storage
Spaces
6 spaces
You may leave your cycle in the rack provided however you do so at your own risk.
Type of Storage
Stands
Location
outside ticket office entrance
Sheltered
Yes
CCTV
No
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
Towards Greenhithe - Bus stop by the old George and Dragon public house (what 3 words: breed.badge.drank).
Towards Northfleet - Bus stop on Galley Hill Road.* (what 3 words: hooks.peanut.topped)
*Galley Hill Road is closed because of a landslip. Whilst the road is closed, buses towards Northfleet stop at the temporary bus stop outside the station (what 3 words: buddy.hands.hero)
Information to plan your onward journey is available in a printable format here
